Had a genuinely lovely experience today at Boots Westonfavell Shopping Centre (Northampton) thanks to Hannah and Kosi. After having three flu jab appointments cancelled at Boots Kingsthorpe (Northampton) all without notice, I was beginning to feel very disappointed with the service. Each time I arrived for my appointment, I was told something different: • The pharmacist isn’t available today. • The pharmacist didn’t come in. • The pharmacist is on holiday. This was the third time in a row, and the same thing happened last year. There was no communication or courtesy call to inform me ahead of time, which meant wasted time and unnecessary frustration. However, when I went to Boots Weston Favell, I explained the situation and both Hannah and Kosi were incredibly helpful, kind, and proactive. They handled everything professionally and arranged my vaccination straight away. I’m really grateful for their support and excellent customer service, they turned a frustrating experience into a positive one.
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Reviews
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ACONSTANTINESEI LOREDANA ★★★★★
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rob ★★☆☆☆
Polite pharmacy staff & cashier, but the pharmacist was unwelcoming, unprofessional and didn't fill in a slip to the doctor of which she should of. The store is also outdated and needs a major revamp. (Was even a plug socket just hanging off the wall...) There's also misleading adverts saying this store offers covid jabs yet was told by the staff no Boots store in Northampton offers it. For a major chain like Boots, I expect better and will likely not use this branch again.
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Rob Coyle ★☆☆☆☆
Tried calling several times but couldn’t get through, from experience they are not overly busy and it seems they like ignoring calls, the one time I did get through the lady was very rude to me. I was asking about an emergency prescription for insulin, the lady clearly didn’t understand what I was trying to tell her and wasn’t even listening to me. As a type 1 diabetic this isn’t the stress I need. If I could I’d give 0 stars. I would not recommend even going here.
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Robert ★☆☆☆☆
No wonder the high street is dying. The Pharmacy is terrible. It's not the staffs fault! they're completely under staffed. Most of the staff there are lovely and really do try their best. I feel so sorry for them. An ever increasing workload and "Boots" see fit to reduce the number of staff. As usual; the profits of the owners/shareholders are put above providing a good service. Boots fate is sealed. I give it a year.
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Rushmi Sethi ★★☆☆☆
Best wide range of beauty products from brands like Aromatherapy Associates, and Origins, and best optometrist services. Pharmacy usually very busy all the time poor service e.g. overcharged by £16 on items I bought which luckily I spotted so I got a refund and still waited one hour to collect an urgent prescription because short-staffed and busy all the time especially during Christmas and holiday periods. Following this review Northampton Royal mail had overcharged me by £43.01 on an item due to racial hatred and so Northampton have a reputation for racial hatred by eBay after my wedding dress was stolen by racists in Northampton.
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Muda Bee ★☆☆☆☆
Racist, rude staff. Karen is an older lady with short blonde hair, and there's another older lady who wears too much makeup, their demeanor instantly changes when they serve an ethnic person yet they serve white people happily. Customer service is always cold and they should be sacked
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Karen Town ★★★★★
A lovely team effort amongst the staff to be of assistance when needed. I go on a weekly visit since the COVID first started and always found the staff pleasant to taik to. Well done folk.
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Simon Phillips ★★★★★
Picked up my sons prescription. Was handled with excellent customer service, nothing is too difficult. All staff are really helpful and it's a joy to pop in here every few weeks.
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Susan Kearney ★☆☆☆☆
I'm discussed with the boots at weston favell. Especially on the pharmacy.they are so slow and because I cannot stand for long periods they have to give me a chair to sit on. This has been going on for months. you have one person to serve on the pharmacy and that person has to serve not only the pharmacy items but also on,another counter. The thing that is most upsetting is they tell you to say come back in half hour,you do and its still not done, also you try and ring up to see if they have your perscription ready but they never seem to answer it . But lately they have one person serving at the pharmacy and at the back of the pharmacy there are 2 or 3 people having conversations and laughing so i would never recommend anyone to use boots at pharmacy.
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FAQs
What is the address of Boots?
Boots is located at 30-32 Weston Favell Ctr, Weston Favell, Northampton NN3 4JZ, UK
What is the phone number of Boots?
You can contact Boots at +44 1604 413251
How can I get to Boots?
You can find directions to Boots by following this map link