Biscot Mill Veterinary Centre

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Reviews

1. Nessy ★★★★★

   Our dog Nala is very anxious when it comes to visiting the vet, but the staff here are always incredibly kind, patient, and understanding. From the moment we walk in, they help her feel as calm as possible, even when she’s all over the place with nerves. Despite her wriggling and worry, her vaccinations were done smoothly and gently, and the team made sure she felt safe throughout. We’re so grateful for their professionalism, compassion, and the extra care they always show. Highly recommend this wonderful practice!

   almost 2 months ago
2. Tom Robinson ★★★★★

   Got a same-day appointment for my cat with an injury, and left with full care-plan and medicines required. Receptionists, especially Kezia, also exceptionally helpful. Highly recommend.

   almost 2 months ago
3. B R ★☆☆☆☆

   Absolutely awful place, each time a different vet so no continuity if your pet fels ill. Our poor pet was loosing fur - we were told it was food allergy and they put him on special expensive diet (then he was suffering diarrhea!) They also stated he had arthritis and insisted we give him meds which upset his tummy even more. When we took him for a consultation to a different vet he was given one injection for bacterial infection and he has his beautiful fur back now. Also they refused to give us a little kitten found on parking lot although the little one wasn't microchipped. When l demanded to speak to manager of the practice rude receptionist told me they don't have one! Also did not want to supply headoffice contact details so we could fail a complaint saying l should email the complaint ...to Biscott Mill reception !!! There are other issues too - they either don't have appointments available or cancel appointments, once they cancelled 15 min prior to the due time while l was on the way to them and when l arrived they argued there it no app on their system and no vet available - when l showed them their own reminder text a Romanian vet magically was found to see us ! (l think he was one of the most polite and most sensible ones we have seen there in 6 years). They also estimated dental for our pet to be £890 plus blood test. We now moved our cat to a different practice - no nonsense, always same vet and dental work... £400. Do your research before you submit your pet into this place. Good luck!

   almost 3 months ago

1. Wendy Downes ★★★★★

   Although our cat went in to have teeth done and it cost a lot of money twice as much as we thought it would but the people and the friendliness the cleanly less the way that they were with our pet they are an absolute wonderful veterinary clinic and I would recommend them strongly

   almost 8 months ago
2. Theresa Goodhew ★★★★★

   Have been using this veterinary clinic for many years and no matter which vet my dog sees, we always receive great service, advice and treatment. We have seen Victoria this occasion and would highly recommend her. Great with my dog and provides me all the info I require.

   almost 2 years ago
3. Jack León ★★★★★

   Excellent and friendly service. Found the pet care plans very reasonable and we feel our little furry friends are in great hands.

   almost 3 years ago

1. Daniel Mcdonald ★☆☆☆☆

   No compassion for the pets or the owners, felt rushed to make a decision on my pets life and wasn’t even given a moment alone to decide. The vet just stared at us like we should be able to make the decision instantly, after we sadly made the decision to let her rest in peace, the receptionist didn’t say anything no sorry for your loss , condolences or any eye contact just made me wait while she prepared the bill and told me how much then I paid she said thank you. When I look back on, it feels like every step of the way from the phone call to the visit they were just waiting to take the most of my money they could. Would not recommend for exotic animals

   almost 3 years ago
2. Shirley T ★☆☆☆☆

   I have been a customer at this practice for many years. Since David has left it’s just become a struggle to get through to the “friendly” dragons on reception. I seriously was concerned for my pet, I have a big heart, if I have a concern and my pet is in pain- should you not do the right thing and head to the “professionals” to help you and your pet? Well called today to get told no appointments and to call back tomorrow wasn’t bothered about my concern, or even asked what was wrong with my pet to see if they could see my pet as an emergency or an advice call etc. i thought to work on reception and that type of environment you needed to have love and care for animals as well as the human kind. (If so you need to change that on your job description!) I honestly don’t know what’s happened to the practice & staff but they seriously need to have a wake up call. I just hope none of them ever have an emergency with a loved one if that being a pet or a family member. And they don’t get treated like I did today. However vets for pets were lovely. Nothing was to much trouble.

   almost 3 years ago

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