Vets4Pets - Luton

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Reviews

1. ro mills ★☆☆☆☆

   Yearly checkup I saw a man this time after 4 years of seeing the lady in the end room who has always been lovely. Not sure on his name but looked like the head vet. I was there for an hour, delayed for 40 mins before having the appointment. I didn't particularly like the way he rushed and dealt with the appointment. Didnt ask any questions like i normally get asked. It was straight on to the injections. Weight and checked her over quickly. My cat had a couple of clumps of fur which normally the lady just clips off in (2 seconds) due to the professional clippers used. I asked him if he could do this after the yearly injections. Response was "oh no, I don't have time for things like that, maybe someone else can, just ask reception" We proceed with the rest of the checkup put the cat back in and go out, ask reception and pay while we wait. Another lady asked me to go in the middle room, discuss that my cat has some matted fur and she responds with that will be £75. I had just paid nearly £100 for her Yearly checkup and prescription and the man who saw my cat could not be bothered to help me whilst she was out of the carrier having her yearly check up! but now you are quite happy for me to wait further, and charge me another £75 to get rid of a couple clumps of fur. You are having a laugh!!!! Not impressed at all! I will buy a decent clipper for that and do it myself! There is always one person and their attitude which lets the company down and today this was him!

   almost 4 months ago
2. Farin Syed Syed ★★★★★

   Reception and overall everyone is always so lovely and nice. Always answer any questions and super easy to book/reschedule, order treatment.

   almost 7 months ago
3. colin rutter ★★★★★

   Had to have our Retrievers tail amputated. Care is excellent and still on going . Our dog is very frightened and often fouls the floor. They are very understanding about this and very helpful about clearing up the mess. Picture before the amputation. Tap on picture

   1 year ago

1. Shyju Sudhamony ★★★★★

   Thank you to everyone on the crew; you are all really polite and professional. Moss My cat was neutered yesterday, and I am nervous because it is his first vet visit. Jassica Patel (Jass) simply broke the ice and gave her the confidence to leave him with her, and those simple words made my day, which I greatly appreciate. I can go to work peacefully , come home, and pick him up with ease. I am pleased to observe how the pets are treated in the same manner as we do at home. Moss is recuperating well, and I see no signs of stress in him, so I'm delighted I chose your Luton branch. Again, thank you to the entire staff and Jass. I am confident that you will share your love and care with all of the pets you handle, and I wish you the best of luck in your career.

   almost 2 years ago
2. Ashleigh Lawrence ★★★★★

   Walked in completely unannounced today, with a dog I’d found on the side of the road - and I am so happy I headed here first! The ladies were so lovely and helpful. Everything was sorted within about 15 minutes, and it really put my mind at ease knowing I’d left him in such good hands. Thank you so much ☺️

   almost 2 years ago
3. Sarah BH ★★★★★

   It's a great vets! The staff are always incredibly friendly and helpful. I never feel like I'm being rushed in appointments and they have a very "there's no such thing as a stupid question" attitude which I really appreciate. The car park is also a plus, makes things a lot easier!

   almost 3 years ago

1. Nicki Currie ★★★★★

   Abby was so friendly and answered every question I had about Simba! She made me feel so comfortable as I was nervous about him having his microchip. All the staff on reception were so welcoming to us and it was a really friendly environment

   almost 3 years ago
2. Nancy ★★★★★

   First time visiting with our 2 cats. The vet was so friendly and put our cats at ease. Explained everything with us and was very thorough. Reception were very welcoming. Good to find a great vet near us. Booking in was easy. Plenty of parking available.

   almost 3 years ago

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