I have been attending the Windmill vets for just over two years now. On the occasions that I have had to use them, they have been amazing with my dog Belle. I have come from a Bicester vets that said she would need sedating on each visit. Not once has Belle had to be sedated at the Windmill vets . Just patients and understanding was given.
As far as we are concerned this practice is the best. We travel 10 miles to get to them but they are the only ones we would use. Have been clients for over 8 years having followed the now Senior Partner from another practice.
We took our new Turkish rescue dog here for a health check and flea prevention. Unlike with many local vets neither we nor our foreign rescue were treated like a pariah with bubonic plague. Matt Borg was so patient and kind and answered all our questions. Bruce's nails were clipped with no drama despite my anxiety and we were given great tips on how to deal with Bruce's fear of fireworks. Thank you Matt and Emma. You have restored my faith in vets. I hope other vets in the area will follow your educated and evidence based lead on veterinary treatment of rescue dogs from abroad. I am not going to lie - getting Bruce to take his flea pill was challenging. We tried pill pockets and sausage. The success story involved cheese!
Windmill Veterinary Centre, Winslow have been fantastic in caring and supporting me with my cats and dog. The staff are always welcoming and manage to support me with appointments that suit my busy schedule. Their postal service for flea meds etc helps keep those regular dosages happening on schedule. They were helpful in sharing contact details for puppy training classes etc. We are very happy customers
Absolutely appalled and disgusted at the way this "practice" have treated my friends dog, and subsequent treatment of her also. 1 year ago, my friend took her dog to Windmill because he was not eating. Across the course of the next 3 days, he was seen by 5 different vets (no continuity of care) at Windmill. To add insult to injury, my friends dog was given an ultra sound, which failed to see a TENNIS BALL inside Apollo. Instead of checking what could be going on, they gave Apollo an appetite stimulant. Given what we now know to have caused his distress, we are certain this caused a dog with a rapidly deteriorating bowel, intense, excruciating pain. Apollo proceeded to show little interest in food, apart from eating a treat. At this point, Apollo was already suffering for 2 days, and had been seen 4 times by 4 different vets, but all at WINDMILL in Winslow. On the Saturday morning, desperate for help with her clearly ill dog, she begged Windmill to help and see Apollo for a 5th time within 3 days. It was only at this point, they offered an X Ray, and said he had GAS! A vet operated on Apollo at Windmill, whereas in reality, he should have been immediately transferred to an expert veterinary hospital. Pressure was applied to his owner to consent for Apollo to be neutered at the same time. Apollo is not a banned breed, but had been exempted as the government advised. Instead of immediately conducting exploratory surgery, on any of the prior 4 occasions, the vet at this village surgery decided to operate on Apollo himself with the justification "it would be cheaper" for the owner. This was completely reckless, coupled with performing a neuter before even attending to the critical issue at hand, the TENNIS BALL stuck in his intestines, Apollo was treated without the care owners of other types and breeds would expect. If Apollo had been a Great Dane, a Mastiff, a Spaniel, a doodle, this would not have happened. This practice then expected the owner to carry her own 50kg dog to her car, to transport him without any care plan, to the 24 hour vets a half hour drive away. After much petulant protesting from the vet and the nurse because it was "bank holiday weekend, and they stayed late" to operate on a dog, it is now clear they lacked the required skill and judgement to do at a village practice, the vet and nurse tugged a dying dog by his collar, put him on a stretcher and loaded him into the back of their van. Apollo arrived at the 24 hour hospital, he went into cardiac arrest on entry, with tachycardia, hypoglycemia, hypothermia due to not being covered during the long transfer, and we now know he had blacked and distended bowels as discovered during the "inappropriate" surgery. It is clear he had sepsis. Had Windmill correctly identified this dog had been seen 5 times in 3 days, had they listened to his owner, had they spent more time investigating what it could be, not what it wasn't, Apollo might still be here. My friend is devastated at the loss of her beloved dog. She tried to find meaning in the loss of her dog, her 4 year old soul dog, who she had adopted as a puppy to ease her pain due to repeated attempts to start a family, all of which Windmill have been made aware of. She visited Windmill the week of Apollo's death, seeking answers, and to find a way forward, to make sure this never happens again to any owner, to any dog, to ensure vets operate within their expertise only, to ensure the failures in continuity of care would be corrected, to ensure vets feel comfortable advising clients they are not experts in emergency surgery, to redirect the owner to a specialist. The owner asked for mediation but was instead advised to only communicate with the vets insurance company as "it would be quicker". 1 year on, the "practice" still have not agreed corrective actions to remedy, so now I will make it public. I will not listen to another friend have their heart broken through lack of care and accountability by this and other vets. And they still sell TENNIS BALLS on reception. Shame on you Windmill.
The vets at Windmill Winslow are the best we've ever experienced after many years with dogs. They really listen, empathise and try to help rather than just prescribing, as so many tend to do. They are all so friendly and genuinely caring too. Thank you so much for helping our dog to get better.
Excellent care and service. They treat both human and animal with not only great respect but always with a smile. They charge reasonable rates and always take the time to help. You never feel rushed or just another number.
I feel that the service at Windmill Vets, Winslow is outstanding. They provide an excellent, caring and professional service to pets and their owners. Richard in particular has been very reassuring both on the phone and in person whilst looking after my elderly cat. Thank you to everyone at Windmill Veterinary Center.
I couldn’t recommend these people here enough! I wasn’t registered with them this morning but they saw my bunnies urgently. Fantastic service and staff. Thank you so much!
Horrible Experience dealing with this vets. We were paying £26 per month per dog on a pet plan to cover flea, worming and annual vaccinations. We went for the dogs to have their vaccinations and after we were finished, went to leave and had reception tell us we had another £85 due for some vaccinations not included in the plan with no one mentioning this to us prior. Upon other issues with the practice, I mentioned this to Louise the practice manager who then proceeded to call my partner and I a liar around it. Very unhappy with them, they have moved from caring about pets to only caring about £££. Further edit: Louise once again lying in her below response. Above administering the kennel cough without our permission, they also have an additional vaccination that was not included in the plan without discussing this and charged us for both. Her continuing to call me unprofessional is one of the most hypocritical statements yet. Get off your high horse and own your mistakes. What a joke of a company. Avoid like the plague…
Windmill Veterinary Centre is located at 33 High St, Winslow, Buckingham MK18 3HE, UK
You can contact Windmill Veterinary Centre at +44 1296 715660
You can find directions to Windmill Veterinary Centre by following this map link