Amazing veterinary surgery. Very attentive vets and helpful staff on the front desk. Pet plans are great value.
Overpriced. Overmedicates. Does not listen to pet owners. Unfortunately my experience of Bicester Vets as a pet owner hasn't been good. My cat was registered with them for years. He developed a severe skin allergy to an unknown allergen in his environment. Think extreme skin eczema in his ears and under his chin. He was (at the time) drinking from a plastic water fountain which was supposed to encourage drinking. But for whatever reason my cat would overly scrape and scratch the plastic with his tongue. Bicester Vets ordered some full allergy panels at £620. Which all came back negative. They couldn't figure out what he was allergic to. I suggested "could it be plastic?" but this was almost laughed at as "not a thing". Except it is for my cat. Instead, Bicester Vets put my cat on long term steroids which (as well as costing £30 and requiring vet checkup every other month at £40 or so) also caused my cat diabetes. When I took my cat to Bicester Vets last, they charged me £320 for blood tests which showed my cat had diabetes and also had potassium deficiency. Purely as a result of the steroids. Bicester Vets never shared the full lab results. Just their interpretation of them. [The full results were also not shared with my new vet. Which is not as transparent as it should have been]. So my cat may have been on the low end of diabetic or not. They never disclosed that. Anyway they wanted to pump my cat full of diabetes drugs to make up for their initial failed allergy assessment and also their refusal to consider broader environmental factors with me (again- i mentioned plastic at least 4 times and was brushed off). My cat is now registered with Pets at Home. Today he had blood and thyroid tests done which cost me £45 (versus £320 with Bicester vets). Pets at Home also acknowledged plastic could have well caused his allergies in some circumstances. My cat has had no steroids for over a month and his skin is completely clear. The only difference? I removed plastic from his environment. My message to Bicester Vets- listen to pet owners, don't overcharge, be transparent and share full results (not just your own alarming version of them), do not send alarming emails to pet owners using what feels like emotional blackmail and don't over medicate without considering environmental factors.
I can't thank you guys enough for all your help, especially with our senior cat Caramel who's had an array of health issues this year, with treatment and care we were able to have him with us for some more time. Most caring team❤️ a special thanks to Rachel who did all of his treatments and went above and beyond with care and compassion, to the vets who came in for emergency appointments at all ours in the night and to Katy who was so caring with us all in his final moments❤️❤️
Poppy had her check up and medication review with Tom today. Not only is he professional, but also friendly and pleasant to talk to, he was very good with my dog. Extremely thorough. We discussed everything about the current situation as well as potential issues that may arise in future. Would recommend Bicester Vets and Tom. A photo of Poppy.
I would like to thank the staff from the receptionist, the vet and the nurses , I had to rush my dog chewie After being hit in the head by a bicycle yesterday afternoon the receptionist was brilliant. She made me feel reassured as she took all the details, sorry I can’t remember the names I saw the vet within 10 minutes. He had a thorough check up and was kept in for observations until 830 that evening. I cannot think the Vets and the nurses who looked after chewie , I was able to pick him up that evening, once again thank you so much. You were all incredible…
Probably the best vetinary service in the entire county. I have said this to every pet owner I know . I have had nothing but exceptional and utterly caring service from this practice. They are also a training practice with exceptional facilities. As an owner of 3 highly strung Siamese cats I trust this practice with my pets lives - literally. They have treated both mine from tiny babies and we don’t know where we’d be without them. Exceptional staff from reception through to nursing and all the highly trained skilled vetinary surgeons inbetween. I want to extend my warmest thanks to this practice for everything they have done, for their skill, patience and utter dedication to our pets.
Took our cat today after registering to bicester vets as she’d not been eating for about a week or so properly.. Our cat is very timid and frightened of strangers,but the lovely lady vet who saw her this morning was so good with her that it’s the only time I’ve ever known our cat to relax in a strangers company. We came away knowing that foohey bear ( our cat) felt safe in her care,. We’ve got medication for our cat which we’ll try before going along the routes of more intense treatments. We will definitely bring her back to yourselves, as and when she needs to see a vet in the future Thankyou Regards Vivienne and Phil
We originally registered the boys with Bicester Vets because they were one of the few still taking new pets after the covid surge. However, they have now been a few times (thankfully, mostly routine), and the staff are so helpful. They boys are incredibly timid, but the vets handle them with such care and affection. They also really listen to our observations and do their best to answer our questions. They aren't our closest vets, but they are worth the drive, and we have no intention of taking them anywhere else!
I have been with Bicester vets for 20+ years. They have expanded their specialist services they offer which is fantastic! The reason why I choose Bicester vets over all the other vets available in Bicester is that they run a 24 hour service 7 days a week. So if your pet needs round the clock care, specially at night, there is always someone is there keeping a very close eye. The staff are first class and go over and beyond to help the pets and their owners. I’m very grateful for all the amazing care that I’ve received.
Bicester Vets is located at Victoria Rd, Bicester OX26 6PJ, UK
You can contact Bicester Vets at +44 1869 252077
You can find directions to Bicester Vets by following this map link