Staff are welcoming, compassionate and listen to your concerns with patience. Always received great support from them.
Regrettably we had to contact Hart Veterinary Center the other week, out of hours, as our rabbit had suddenly got incredibly poorly. They were able to give advice to me, and were able to euthanise him, with less than an hours notice. I found them to be very compassionate, and professional, and we were able to say goodbye to our rabbit, Bongo. I can only comment on the costs of euthanisa out of service, as i know if he wasnt euthanised, there would have been a rather large bill (which unfortunately i think is just a sign of the times, not this particular practice), and although nobody ever wants these bills etc... and theres never a good time, i found on this occasion to be competitive and in line with what is to be expected. The final little gesture of sending me a condolence card with seeds to plant a flower, was really a nice touch, and has been appreciated by myself and my family. Thank you. Chris
I have used this vet for 20 odd years and used to be good when owned by Mr Hart. I would avoid the place as it is all about making money my original quote ended up £243.37 over no explanation not even a good will gesture. They are cheaper vet services in Bicester and will not be returning sent two threatening letters on the same day asking for the money. I had requested a phone call from the manager this never happened just chased by the accountant. They were brilliant in the past but since being owned by a financial company they are out to maximise profit. Avoid Avoid and this is a genuine review.
I want to start by saying that our vet, Benjamin, was absolutely excellent, this review in no way reflects on the clinical care my cat, Nia, received. Benjamin was kind, thorough, expert, and clearly dedicated to the wellbeing of his patients. However, I was incredibly disappointed by the practice’s stance on insurance claims. I’m insured with PetPlan and have one of their top-tier policies. One of the key benefits of this is being able to make a direct claim, where the insurer pays the vet directly. When I asked if I could make a direct claim, I was told point-blank that the practice does not do direct claims. It was only after I challenged this, explained my background, and pushed back, drawing on my 20 years of experience as a veterinary nurse, dealing with hundreds of practices, none of which have ever refused a direct claim with Petplan, that the member of staff eventually said I could put in a direct claim after all. But let’s be clear: this would never have been offered if I hadn’t known exactly what to say. Most clients wouldn’t have that knowledge or confidence to argue their case, and would simply be left paying out of pocket, often for significant amounts. And that’s what really concerns me. Pet insurance exists precisely because many people don’t have thousands of pounds sitting in their bank account. To be told initially that a direct claim isn’t even an option is, in my opinion, appalling. For that reason, and despite the excellent clinical care, I wouldn’t recommend this practice to anyone who isn’t in a position to pay up front, or fight to be allowed to use the cover they already pay for.
We have been using Hart Vets for over 20 years. The care and service we have received over the years has always been excellent. I highly recommend taking out one of their health plans for your pet. For an affordable monthly fee, it covers annual vaccinations, a six month health check up, All flea and worming treatments are included too. Not only does it offer a saving compared to pay as you go, it also spreads the cost equally over 12 months. Our cat Luna (a Nebelung - see pictures) never gets stressed when visiting Hart Vets. The separate waiting areas for dogs and cats works really well at keeping the stress levels down for both pets and owners. I highly recommend this practice no matter what your pet is!
I have used Hart Vets for over 20years and have recommended them to many people who have also been very satisfied with the service. The staff are professional in a a friendly and supportive way. Nothing is too much trouble for Hart staff and the always go the extra mile to ensure your pet and you are happy with your requests treatment and aftercare.
I wouldn’t take my pets ANYWHERE ELSE! My elderly cat was admitted this week with Pancreatitis, she was so well looked after with kindness and compassion. We were kept updated throughout, consulted on costs and given a thorough plan to help her recover at home. I also have other pets registered here that have also received the same level of care, with last minute appointments being offered when needed to give me piece of mind. Highly recommend!
I have always found Hart Vets very helpful and good. When we’ve had an emergency they responded quickly and well. Routine care has always been thorough and timely and the vets are confident around my dogs. Great service and good to know they are there for us.
Sadly we had to make the decision of putting our beautiful furry boy to sleep and with a couple of phone calls on same day Lisa and the team made it all possible with as little fuss and most dignified good bye to our boy. We can't thank you enough for very kind nature the vet done it and made my daughter's feel relaxed and less anxious... Thank you again from Elvis Potter's family.
Great Vet practice. Our two dogs managed to get into the drug cabinet late Sunday afternoon. Phoned Hart Vets no panic, dogs went straight in after advice. Stomachs cleared and medication given. Back home in an hour. Friendly staff and very professional. Thank you.
The Hart Veterinary Centre is located at Browning Dr, Bicester OX26 2XL, UK
You can contact The Hart Veterinary Centre at +44 1869 323223
You can find directions to The Hart Veterinary Centre by following this map link