The Mercer Collection Hotels Lodging Business in Southsea, Portsmouth

Reviews

1. Paul Gurney ★★★★★

   Best hotel ever!!! Amazing rooms, lovely people, great food and drinks. Can't wait to come back!!!

   1 year ago
2. Ann Rowbotham ★★★★★

   Stayed for four nights last week beautiful boutique hotel fabulous decor best breakfast I have ever eaten in a hotel. Great location very central for touring. Excellent.

   1 year ago
3. tina studley ★★★★☆

   A great place to stay rooms amazing lovely size with extra little touches.. bottle of water coffee biscuits ect .. Breakfast is lovely piping hot and well cooked ..but despite booking we did have to wait for a table even though we said what time we would be there and we were ..it was a little upsetting when people ahead of us hadn't booked but they were still seated before us something not quite right there Evening meal first night My husbands fish was lovely but my chicken was not served in a bowl which made it tricky to eat And it wasn't hot it was warm and dry to eat.... Would I come back here yes without hesitation I would just little thing need improvement I would definitely recommend This lovely hotel in a breath

   almost 2 years ago

1. Nigel Bairstow ★★★★★

   As always on my several stays with various properties in the Mercer Collection this was a very good experience. Very comfortable bed, clean room and friendly efficient staff topped off with their usual excellent breakfast makes this my 'go to' choice for stays pre or post ferry sailings to or from France. Only slight negative aspect is difficulty parking, although as the collection is made up of several properties in a close area this must only be expected. Highly recommended.

   almost 3 years ago
2. Ruth Gillham-Whitehead ★☆☆☆☆

   Really sad we stayed once before which was lovely. Requested in an email a price for a two night DBB and then asked to add another night. The price almost doubled and when trying to sort the owner would not speak with us but the manager admitted she had made a mistake and she would have to pay out of her own money. We are left feeling very uncomfortable and unwelcome.

   more 6 years ago
3. Mariama Diallo-Souaré ★★★☆☆

   Booked here for a 3 nights stay. The hotel is in a great location to access all areas either by feet or transport. The hotel is beautifully decorated and intimate maybe too intimate. I will get to that later. The Staff have all provided good customer service from reception, Cleaning team to breakfast waitresses, except for the first waitress we had on Monday 11th March. She indeed provided good waiting service but was cold, not welcoming and not 1 smile throughout the service. The others were the total oppossite. The breakfasts were excellent for our 3 mornings. Being pescatarians and non-dairy we often found breakfasts in 3 and 4 star hotels to fail us. It was the case here. They provide a good variety for all and a full veggie or fish option which is great. The only little minuses is that they was no non-dairy milk option and they serve industrial bread although good quality but it would be great to see such a good breakfast complimented by a locally made bread. Maybe they could purchase from a local bakery and keep small to medium businesses supporting each other rather than the big companies benefiting. And off course the bread will be better. Now i get to the negative! The hotel has very thin walls. Not sure about the whole building but our room was terrible. We could hear both upstairs and downstairs neighbours talking and the tvs. On the 1st night we had to call reception to ask them to intervene because the couple downstairs was loudly active for hours (no need for description). We were told that they had other complaints. This said they acted immediately has the noise stopped for 30 minutes but then second serving till 2am. We gave up at that point. The second night was better. No guest downstairs but still hearing tvs and others talking. So light sleep. 3rd night was a new sleepless night. We had a new neighbour downstairs with heavy snoring. Well there was no point in calling reception for this one. Lol. 3 nights and little sleep. My husband was on an intensive 3-day course and found it extremely difficult to contrate and learn. I accompagnied him to rest after a period off illness. We are now leaving totally exhausted. Sadly this has spoilt our stay. This said i repeat again the hotel is good and affordable for everything else. The staff were good. But sadly this was our experience this time.

   more 7 years ago

1. Phil Hall ★★★★★

   We had a wonderful stay at The Florence Hotel and I'm sure the rest of the collection are just as beautiful. We saw the Bistro Pud which looked just as good but sadly our evenings were booked. We will return and the Bistro will be visited as well. Many thanks.

   more 7 years ago
2. Aria S ★★★★★

   As a regular business traveller I always choose a Mercer hotel if in Portsmouth. The staff are all lovely and friendly and it's the best hotel breakfast. Decent wifi and room services varied and fresh. I used to book online but get the best rate direct. I wish they were all over the country!

   more 7 years ago

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