Sofology Hull Hull, Kingston upon Hull

Reviews

1. Paul Norrie ★★★★★

   Was in Sofology Hull on Monday evening this week and the salesman Gary was really helpful and gave great advice. ended up buying not only a new sofa but the swivel chair and footstool to match it as well. the service Gary gave was second to non. Cannot comment on delivery from the company as i have not received any of the items as of yet. 10/10 recommended

   almost 10 months ago
2. Andy Ashton ★★★★★

   Bought a sofa , the salesman listened and gave us the advise that we needed, friendly service and good knowledge, we can't mention the delivery but overall the service was very good

   1 year ago
3. Samantha Davies ★★★★★

   Can’t thank Charlotte Harrington enough for helping us over the course of several visits over the past couple of months. Her knowledge and patience are much appreciated. A lovely person with excellent customer service skills. 10/10 recommend

   almost 3 years ago

1. will jenno ★★★★★

   My partner and I have bought our first home and was looking for a sofa. This is pretty important to us and Charlotte took her time to show us all the available options that they have to offer.

   almost 3 years ago
2. D J ★★★★☆

   We were looking for a sofa and ended up buying it from the Hull store, great service and an amazing quality design ranges to choose from. We did however have a delay in delivery, due to the one we picked wasn't made in the UK .....I guess it's the sign of the times in the UK, either way the after sales service was more than good, and any queries were dealt with professionally.

   almost 3 years ago
3. Belle Johnsons ★★★★★

   Such lovely and helpful staff! So pleased with our experience of buying our first sofa - helped us with all the finance documents and everything!

   almost 3 years ago

1. michael fisher ★★★★★

   An honest 5 stars, advised and guided with care and time. Second visit to now decide on a suite, Paul sat and took time to be clear on our choices and options available to us. Not regular buyers of suites but we would be very happy to visit again.

   almost 3 years ago
2. Nicola Hogan ★★★★★

   Thank you Nat was absolutely brilliant, she knew exactly what we wanted without being pushy. The experience with Sofaology was amazing and I wouldn't hesitate to recommend your company to others

   almost 3 years ago
3. H J ★☆☆☆☆

   The salesman was helpful & friendly but it took an hour to place the order as I had to open an online account there & then on my mobile phone and he kept making mistakes with my order. He also kept trying to sneak on add-ons. As a result my order never showed up in my account, so I couldn't track it, pay the balance, arrange delivery & after asking several times I have no receipt for my payments. Finance promised twice to send an invoice but not received and a screenshot of the order is not sufficient. Consequently, after waiting 7 weeks for my sofa, I couldn't get through to anyone to pay or arrange delivery as the phone queues average 30-40 in the queue. After a lot of hassle I got to pay and the sofa was delivered but was dirty and they took it away saying it would get cleaned and be returned by the end of the week. This didn't happen & again you can't get through, no one answers chat or emails. 2 weeks later someone rang to say it's in the warehouse and they want to return it as it's in the way and arrange for a technician to clean it at my home. So they'd had it 2 weeks and not even cleaned it, making 9 weeks wait for a sofa. When they returned it, it was ripped and the sofa bed mechanism bent in. Clearly had been thrown about. My footstool is nowhere to be seen and I've asked at least 5 times to have this back, but 6 weeks after original delivery it's still sat in the warehouse somewhere. I'm now having to wait another 8 weeks for replacements. Customer service is diabolical. A chat took a week to reply and despite leaving a phone number no one got back to me. All other chats no one answered despite saying they respond within minutes. One time I was 37 in the queue, going down instead of up sometimes and got to number 9 and was cut off. If you speak to store they have no direct contact to after sales either. Therefore I will never buy from this company again or recommend them.

   almost 5 years ago

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