Amazing Customer Service - Alison who served me today (29th Dec) was amazing, she went above and beyond to help me with my wife's eternity ring! Thank you so much and highly recommend this shop to anyone with their jewellery requirements (especially if Alison serves you)
Victoria was very helpful with sorting out the insurance with my old watch and doing the adjustments with my new watch.
I had an outstanding experience at H.SAMUEL in Northampton thanks to the exceptional service provided by Victoria. From the moment I walked in, she was professional, friendly, and attentive, making me feel truly valued as a customer. Her product knowledge, warm personality, and genuine care made my visit both enjoyable and memorable. The level of customer service I received was distinctive and far above expectations – a true example of excellence in sales and customer care. Highly recommend visiting and asking for Victoria! Dr Modawi
A big thank you to the manager Will! I was having an ongoing issue with my wedding ring which was taking a few months back and forth. Will resolved the matter for me within a matter of days and within a deadline! Thank you soo much for your excellent service.
Waiting to restock following Christmas and New year Sales etc.But got what I needed ,2 mens earrings.
Bought a Casio Baby-G from here. A few weeks after buying the watch, some parts of its strap turned yellow. Rust stain. Staff did their best to help. I am grateful to each of them. But the Casio factory did not repair it, saying that the external parts of the watch are not under warranty. The watch strap is an external part. Nonsense. The store and its staff are excellent but don't buy from Casio.
Mot much to look at to be honest , sign of the times I guess , or just northampton council have wrecked the town centre.
Mid range jewllers. Like most my pocket tends to be the thing that makes my decision when buying jewellery. I wanted a chain for my wife that wouldn't break the bank and this shop fitted the bill. My one concern was that a chain of 18 inches was £99, yet add four inches and it became £149. That about a 20% increase in length for a 50% increase in price. Gives a poor impression.
I bought myself the blue watch from the picture.. I paid less than 100£ with 3 years warranty included. The staff is kind and client - oriented, the prices are not too high and the atmosphere is nice.
H. Samuel is located at 8, Grosvenor Centre, 10 Wood St, Northampton NN1 2ED, UK
You can contact H. Samuel at +44 1604 230294
You can find directions to H. Samuel by following this map link