Just been in with 2 anxious 10yr old pooches. Nails cut. From initial appt booking, to going inside reception, to nails getting trimmed, to leaving.... 100% the easiest visit to the vets we have ever had! THANKYOU to the amazing staff!! So very grateful!!
We were squeezed in at the very last minute with a neglected puppy who desperately needed checking over, and the team were absolutely fantastic from start to finish. Every member of staff showed genuine care, patience, and compassion, despite how busy they clearly were. They took the time to thoroughly examine her, explain everything clearly, and make sure she was comfortable and safe. Their kindness made such a stressful situation so much easier, and we left feeling completely reassured that she was in the best possible hands. I honestly couldn’t recommend this surgery enough incredible service, amazing people, and truly dedicated to the animals they look after. Thank you so much for everything you did for her.
Mariana and the whole team at Kingston Vets are amazing! We have been coming here for the almost 10ish years and are always welcomed with a smile. My dog used to be impossible for strangers (including my previous veterinary practice) to touch, but since day one at Kingston Vets he just sits as good as gold. Thank you for all your kindness, support and a special mention to Mariana for going above and beyond for us. Thank you so much!
I had a really upsetting experience at this vet clinic. My young budgie had hit its head on the cage late at night, around midnight, and injured its leg badly. I didn’t know what to do at that time, so I tried to look for any bleeding or anything on the budgie, after that I called vets now, I gave them all my details the whole process took a very long time I was stressed I had no way of helping the bird, after the person on the phone finished talking for 30 minutes I said yes to there questions and ended the call because they were not helping they just said we have booked an emergency appointment at Kingston vets. I also have an unwell grandma at home and my family was on holiday at the time, this was at 12am I put the bird in a box with blankets and soft padding so that it was comfortable and went outside in the dark to Kingston vets which was 20 minutes from my house. When I arrived, I was shown into a room with my bird and told someone would come soon. I ended up waiting over 40 minutes, with my budgie in visible pain, screaming non stop and trying to stand on its injured leg. It was heartbreaking to just sit there not knowing what to do. I eventually went out to ask why no one had come yet, and only then did they say someone would be with me soon. After another 10 minutes, a vet came in and said they would put the budgie on oxygen to help it calm down and hopefully recover a bit before checking it again. When it woke up, it had a stroke, which the vet said had likely caused brain damage. After that, the vet told me the kindest option would be to put it to sleep permanently. I agreed because I could see that there was no saving it, even though I was devastated, and I asked about the cost. I explained I only had £5 on me at the time and thought it would be okay because it was a small budgie, I have never been to an emergency vets before. The owner said that was fine. But when I went to reception afterward, they told me the total was £190 and that I had to pay it because over the phone I had agreed to pay any costs required. I’m only 17, and I don’t have that kind of money. I left feeling really heartbroken — not only because I lost my budgie, but because of how the situation was handled. I came to get help for my bird, not to wait nearly an hour with it in pain and then be given a £190 bill after being told my £5 was fine. I hope the clinic learns to handle emergencies with more compassion, clearer communication, and more understanding for young pet owners who come in genuinely trying to save their pets. I want to leave a very bad review but I’m not that sort of person. This was my situation.
More interested in money then listening to the owner and caring for the animals. Used to be a great company but awful now. We have been with them for over 15 years but after last year, having an awful experience when I had to have my girl put to sleep and today I won't be using them again. They charge over £20 more than any other vet just for a consultation. They try to make you feel guilty for not paying their over inflated prices, the vet today didn't even look at my dog properly or listen to what I was saying. I will be taking her elsewhere from now on.
I took my pet rat here. They made me aware of that they’re not trained as exotic vets. So please bare that in mind. Pumpkin was experiencing leg pain. The vet was initially very helpful. She helped identify the issue at hand which was thought to of been a slipped disc which caused nerve damage. That is why I’m giving them 3 stars. However, I made an effort to point out that Pumpkin is showing signs of a mild respiratory infection. As his condition worsened, she still could not hear anything in his lungs. And just half blamed his slipped disc. (I didn’t think listening for a respiratory infection would be limited to exotic vets. I believe all vets are trained to be able to hear infection in the lungs or chest) long story short, I took him to a second vet who immediately confirmed he had a uri and that had now turned into life threatening pneumonia. Once he had doxycycline Pumpkin started to regain health. He became more active, he ate more. All amazing signs. He was doing very well. But due to it taking so long to get him the proper care, he later died due to not having stronger medication sooner. I just kept being told that he will die or to put him down. I don’t feel like he was given much of a chance. I wouldn’t recommend this vet to exotic animal owners. However, after seeing some of the reviews, it’s not been just exotic animals that this has happened with. I’d always recommend getting a second opinion. If I had trusted my gut and knowledge sooner, that may of saved his life.
This is the worst veterinary group in Hull and possibly the UK. About every week we get a letter as they want more and more money out of us just becuase they feel like it. Charge us £80, even about £1,000 just to scan our dog, couple of hundred pounds just for his pills. And they will keep asking us to take out dog in for a scan so they can bag them selvs another grand of our money. The insurance company is also terrible as they won't cover the cost other wise what is the point of them if they're not going to cover it. Kingston Veterinary are nothing but a group leaches that want to drain you dry of your money, even at these times we have no money at all in our life savings thanks to K.V.G as we struggle to even pay for gas, water and other bills. We are currently trying to change vets. If you have a pet or thinking of getting one, DON'T choose Kingston Veterinary Group, also just looks at some of the other reviews on how they treated other animals, they will just bleed you dry of your money. Go with one that actually cares. If you get a letter through the post, say goodbye to a couple of hundred pounds not to mention you have to pay it. I bet K.V.G all sit in there laughing their arses off. What a massive joke, K.V.G should be ashamed of themselvs.
Amazing caring veterinary practice who put your pets first, giving clear sound advice and first class service as if your pet was theirs.. I cannot thank them enough for the help and support they have given with my dogs over the last 20 years....
When I brought my boy in for a blockage they looked after him and treated him brilliantly. They have followed up brilliantly and we have more follow ups. They truly care for my boy and I can not thank them enough for everything they've done, from treating him, surgery, helping me understand his medication and planning more follow ups. They've even helped settle my anxiety when I worry and I'm able to email pictures and the vets ring me back to explain and so far so good. They even helped with the stress of insurance claims, giving me a simple form to fill out and they've sorted the rest for me. I cannot praise them enough.
The whole team is amazing! My dog is very timid and will not let strangers near him but at Kingston Vets they can handle him! They are both encouraging and sympathetic to my dog and myself - making us both feel at ease and in safe hands. Brilliant!! Thank you so much for looking after us (especially Mariana! You are magic!)
Kingston Veterinary Group is located at 1-2 Park St, Anlaby Rd, Hull HU3 2JF, UK
You can contact Kingston Veterinary Group at +44 1482 223688
You can find directions to Kingston Veterinary Group by following this map link