Michael Roberts Jewellers

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Reviews

1. Peter Bosworth ★★★★★

   A great experience at Michael Roberts. I was looking for an engagement ring for my partner and found the perfect one in store. All the staff were exceptionally friendly and professional. They had a good selection and I could customise the ring using their tablet so that I could create the perfect one. Michael went above and beyond to get the ring to me just before I went on holiday with my partner where I proposed (she said yes!). Communication was great and I had multiple phonecalls to update me on when I could expect the ring. We were both really impressed with their service and will definitely be using Michael Roberts in the future. Couldn't recommend them enough. Thank you!

   almost 2 months ago
2. Holly Healey ★★★★★

   Fantastic customer service today...they fixed my beautiful love heart pendant back to how it was...lovely staff and very helpful...thank you again.

   almost 11 months ago
3. Anita Broomfield ★★★★★

   Lovely Jewellers for repairs and remakes alteration. Just picked up mine and delighted excellent job and remake! Quick and friendly service thank you Anita

   almost 2 years ago

1. Mrs B ★★☆☆☆

   Popped in to see about having my ring rejoined after I’d had to have it cut off. The sales assistant didn’t seem very impressed about the way the ring was cut and asked me where I’d had it cut off which was a shame as it was Michael Roberts. Had to wait as the member of staff who could help was on the phone then another customer came in and also had to go away for for the same reason. Needs more qualified staff.

   almost 3 years ago
2. David Swift ★★★★★

   I broke a neck chain which I bought 25 years ago. I took it to the Jewllers, the team there looked at the bits I had taken in, they said their repairer would be able to sort it . Well I now have the neck chain back . My first word on seeing the repaired item was Wow. It looked and felt brand new. A well deserved 5 star and thank you.

   almost 3 years ago
3. Ben Pollard ★★★★★

   Fantastic service from the team in sourcing and fitting a new strap for my watch. Great price, fantastic quality and top customer service!

   almost 3 years ago

1. F How ★☆☆☆☆

   Shocking customer service , I bought a necklace for my Mum who is 83 for Christmas . I specifically asked the lady who served me could I get a refund ( NOT CREDIT NOTE ) if my Mum couldn't manage the clasp I was told yes no problem. My Husband has just been in today to get a refund and he was told that you are only ever given a credit note and I was incorrect , No I was not wrong I specifically asked and was told I would get a full refund. I would not have bought it if a credit note was the option Eventually he did get a refund but not after being told that I was wrong !!!

   almost 5 years ago
2. Stephen Newton ★★★★★

   Very helpful, professional service and great, practical advice given without the feeling of upselling. Lovely light and spacious shop with many detectable items. I would definitely use them again.

   more 7 years ago

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