Reviews

  1. Tracy Lau ★☆☆☆☆

    Today I was looking at stuff on the benefit counter for and someone on the counter came up to me, asked if I needed any help and I said no. Then she says try some of this (some kinda aging product) squirting this product on my hand, it will get rid of your wrinkles. The cheeky lady, 1. I could have been allergic. 2. I don't have any wrinkles 3. When I say I don't need any help, bugger off. 4. I don't put anything on my face. It has really put me off going into the stores. Please train your staff to be more vigilant. I did get reaction from it, I had to walk to Next to wash it off my wrist as it made me really feel dizzy and hot. I would have written this review a couple hours but my eyes were seeing clearly.

  2. shanique brown ★☆☆☆☆

    I have had to pick up 2 click and collect orders from this boots and anytime I do it seems as though no one wants to help. I went in recently and was ignored by the staff while they tried to actively help people that came after me. I told them that their customer service was shocking bad and will not be ordering anything from boots again. I rather Superdrug

  3. mark atkinson ★★★★★

    I would like to thank eli at the boots festival park i had lots of trouble with phone she spent 25 minutes helping me with my order she was calm and very professional this young lady went above and beyond to help me today 11/11/2025 I also asked for the manager to tell her how lovley and helpfull this young lady eli was thankyou eli very much really appreciated your help

  1. Esma Xhakolli ★★★★★

    Very happy with the experince here. 10 ⭐️for Laura she was very patient and polite with me, helped me a lot finding the perfect match for 2 faoundations and suggested me the best products for my skin type! 10/10

  2. M ★★★★★

    Went to boots with a really bad split nail problem and straight away got some service. The girl pointed me in the right direction which was to a nail technician. Lovely young lady ! And she spent time going through different products and explaining what might help. Bought the items that she recommended. Went home put it on and wow it works brilliantly. I can forget about catching the split nail and hopefully it will grow out. She even said any problems don’t hesitate to return. I will pop in to thanks her. It felt weird as I’m a bloke talking about nail products. So so glad I popped in thanks martin

  3. eleasha baddeley ★★★★★

    Customer service was 5 stars!! Amy was our server and she was very helpful and kind.

  1. Vanessa Smith ★☆☆☆☆

    Poor service, everytime I need a prescription and my doctors send it here I know I’m in for a issue.. prescription was emailed yesterday at 11am.. I tried call today at 2pm see if it’s ready ( it never normally is? No idea why 24hrs is not enough time ) again no answer. Popped down and they got it ready while I waited, because obviously it was not ready as I expected. And clearly I was interrupting their conversation.. not that this stopped them carrying on and discussing it laughing, I just found it very unprofessional. There was a blonde lady helping and she was very nice and I could tell she didn’t think it was great the staff having personal conversations being very loud and unaware. Eventually a black lady who was clearly having a great time joking around and having a laugh with the pharmacist came across to give me my prescription I got the prescription bag to walk off she shouted me back as she needed to scan them out (I had no idea as she wasn’t talking to me just laughing with the guy ) I then went to go as she shouted to say I needed to sign and passed me a pen and the prescription and then WALKED OFF still talking to the pharmacist laughing hysterically! luckily the blonde colleague came across and got the prescription. Extremely rude and not customer focused at all. I’m all for having fun at work it’s what makes the job enjoyable… but still remain professional.. your dealing with medication. No wounder this pharmacy has terrible reviews.

  2. Lukasz ★☆☆☆☆

    The staff just actively ignores customers. My partner always busy Clinique in Debenhams but this time decided to come to this place. We waited for 10 minutes just seeing staff ignoring us. Eventually we managed to flag one down just to be informed that the Clinique person will be there after 11am even though the shop is opened since 9am?!?!? She also said that she can't help us and just left.

  3. Chris Clutton ★★★★★

    Absolutely incredible service today. From a really helpful lady named Lisa. On the no7 counter. She was so knowledgeable and helped me get the best deal possible using the voucher Thank you so much lovely lady. I do appreciate helpful staff and you deserve recognition as one of those. Chris

  1. Nick S ★★★★★

    Got a flu jab for my wife and myself. Easy and painless. Staff were busy but helpful and efficient. Friendly too. Many thanks. Recommended. They have added some self service tills at the exit that we found quick and easy to use. Nice, well stocked shop.

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FAQs

What is the address of Boots?

Boots is located at Festival Retail Park, Unit 5 Ridgehouse Dr, Hanley, Stoke-on-Trent ST1 5SJ, UK

What is the phone number of Boots?

You can contact Boots at +44 1782 284125

How can I get to Boots?

You can find directions to Boots by following this map link

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