Government office in Newport

“Thank you so much to the amazing staff working on 14/11/25 and who stayed late to replace my son's stolen passport so that he could travel today. Newport Passport Office saved his holiday and we are very grateful, after a very upsetting couple of days.”

“I had one of the most positive and heartwarming experiences at VFS Global Cardiff, thanks to two extraordinary women — one Asian lady and one Black lady — whose names I sadly didn’t catch, so I can only refer to them by appearance. I truly wish I knew their names, because they deserve to be personally acknowledged and celebrated. These two women didn’t just provide good service — they went far beyond anything we expected. With grace, empathy, and incredible patience, they helped us through a very difficult and stressful situation. I won’t go into detail, but what they did for us was far more than routine assistance — it was genuine human kindness at its finest. Their professionalism, compassion, and willingness to help made a world of difference for us. We walked in feeling overwhelmed, and walked out feeling supported and deeply grateful. VFS Global is truly lucky to have them. Thank you both — from the bottom of our hearts.”