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Address: 33 Newport Road, Cardiff CF24 0AB, United Kingdom
Website: gov.uk
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2
“Thank you so much to the amazing staff working on 14/11/25 and who stayed late to replace my son's stolen passport so that he could travel today. Newport Passport Office saved his holiday and we are very grateful, after a very upsetting couple of days.”
Address: Mission Court, Newport NP20 2DW, United Kingdom
Phone: +44 300 222 0000
Website: gov.uk
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3
“I had one of the most positive and heartwarming experiences at VFS Global Cardiff, thanks to two extraordinary women — one Asian lady and one Black lady — whose names I sadly didn’t catch, so I can only refer to them by appearance. I truly wish I knew their names, because they deserve to be personally acknowledged and celebrated. These two women didn’t just provide good service — they went far beyond anything we expected. With grace, empathy, and incredible patience, they helped us through a very difficult and stressful situation. I won’t go into detail, but what they did for us was far more than routine assistance — it was genuine human kindness at its finest. Their professionalism, compassion, and willingness to help made a world of difference for us. We walked in feeling overwhelmed, and walked out feeling supported and deeply grateful. VFS Global is truly lucky to have them. Thank you both — from the bottom of our hearts.”
Address: 19 Newport Road, Cardiff CF24 0AA, United Kingdom
Website: vfsglobal.com
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4
“There wasn't much waiting time for biometrics and photo, and Steven, my assigned worker was exceptionally friendly and professional throughout the process. Same can be said about the security guys, they were all very friendly and helpful.”