Customer loyalty program in Sutton

“I visited the Boots Pharmacy store located at 2, Station Road, Cheam, Sutton, Surrey SM3 8SW (UK) on 18/08 to purchase some medication for my son (who could possibly be at risk of anaphylaxis due to repeated wasp stings. I keep emergency medication on hand in the event he is stung by a wasp again whilst we wait for a referral to an allergy specialist). My son was due to spend the weekend with his father, who had mislaid the medication that I had previously supplied. I spoke to the pharmacist, Sana, who advised me according to my son's needs and as I was due to make payment - I broke down into tears and was unable stop or catch my breath. She asked if I wanted to go into her consulting room, to which I agreed and she accompanied me in, sat me down, gave me tissues, listened to me talk, listened to my fears about my son being stung again by a wasp, hugged me and then gave me further professional medical advice (which I will follow up). After approximately 10 minutes I regained composure, paid for the medication and left. I suppose the point of this lengthy review is not only to illustrate her professionalism, knowledge and customer service, but also her humanity. If she had let me leave the store in a state of panic and anxiety, I could have easily not paid attention to crossing the road (for example) or crashed my car etc Her actions made a huge impact on me and I will be revisiting the store to thank her myself and I feel extremely strongly that she should be recognised for her actions.”

“Very good customer very kind and helpful lot of varieties”