General practice consultations in Bedford

“Reception Staff are friendly, helpful, efficient. Considering I had no prearranged appointment I was seen relatively quickly. The Doctors are attentive, professional, and communicate very clearly. Overall I am highly satisfied with the quality for service and care all-round.”

“Reading all the bad reviews I was prepared for the worse blood test ever. I had an appointment at 8:15 am. I walked in around 8:10 and the nurse called me in not even after a 10 min wait. The nurses are polite, quick, efficient and kind. I left the building around 8:25. Please be patient and kind towards the staff and you will get the same back.”

“I’ve been registered here for years but have not needed to use the service until this year. I had been feeling worse and worse over several months and finally contacted the surgery online as it wasn’t an urgent issue. A couple of days later I received a response from Dr Kirkbride-Jamu to confirm I should have some blood tests which I was able to book in quickly. It took a few weeks to have a follow up appointment for results but as it was an issue that had built up slowly the delay wasn’t a worry so I didn’t push. Shortly before the appointment I called the surgery and asked for access to my records on the NHS app. The phone was answered quickly and the receptionist sorted it out in a couple of minutes. Within a few hours I could see the results. My immediate issue (anaemia) was discussed in the follow up with Dr Field and my prescription was sent straight to my local pharmacy. Another issue was my cholesterol which was worryingly high. Due to my age, I don’t technically meet the criteria for statins or a referral. Dr Field listened to my concerns around my family history (very early heart attacks) and said she would see what she could do. A few weeks later I had a referral to a specialist. I’m very grateful for the friendly and compassionate service from the staff at the clinic. I’ve seen so many horror stories about services in the NHS that I was worried about being fobbed off but everyone I have spoken to has listened to me and helped.”