The Olive Tree

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Reviews

1. Caitlin Haines ★★★★★

   Amazing service and food. We brought our one year old to dinner and they were so gracious with him and us. I had the lasagna and it was delicious! My husband got the chicken entree and the sauce was to die for! The staff was welcoming and lovely. I cannot say enough great things about this restaurant.

   almost 3 months ago
2. N. B ★★☆☆☆

   We booked a table on Saturday night and unfortunately had one of the worst service experiences I’ve ever had. We were there for over three hours and had to ask for absolutely everything. Not once were we offered drinks (apart from when we first were seated), checked on, or given any kind of apology for the long waits. Our starters alone took around an hour and twenty minutes to arrive. If we wanted a drink, we had to get up and flag someone down or go to the bar ourselves. We requested a jug of tap water several times. When it finally arrived, the staff member asked if we wanted glasses—which seemed obvious—and then never returned, so we had to get the glasses ourselves. When ordering, I specifically asked what type of potatoes came with my dish and what the special sauce was. What arrived was completely different from what had been described. My sister ordered a chicken dish with pesto sauce and it arrived covered in cheese. It’s a good thing none of us had allergies, because the lack of accuracy in the dishes would make it risky for anyone who does. Overall, the experience was extremely disappointing.

   almost 3 months ago
3. William Juliz ★★★★★

   Lovely meal at olive tree. Friendly service with a warm welcome into a nicely decorated dining area.Special thanks to rumel and safa.. Busy on a saturday evening. We were a group of 6 peoples.We ordered starters and main both.. For the main, 3 of our party had the Steak and each opted for a different sauce option. I chose peppercorn and would recommend this. Steak was juicy and cooked well to a medium rare. Fries were thin and crispy. For dessert I had the Tiramisu . This was the best tiramisu. I tried. I also had a glass of the Merlot this was nice. The toilets were well decorated and flushed effectively. Everything was spot on.. Surely,Would definitely back again..

   almost 3 months ago

1. Maighan Mclean ★☆☆☆☆

   We visited this restaurant recently after really looking forward to a nice meal out — a rare treat for us — but unfortunately, it ended up being a very disappointing experience. When our mains arrived, I noticed mould in the Parmesan after just a few bites. It was visibly growing and completely off-putting. I sent my meal back immediately, and my partner ended up throwing his away as well since it had the same Parmesan. It was incredibly disheartening, especially after looking forward to it all week. What made the situation worse was that no one offered an apology or a refund at the time — we had to ask for one ourselves. We still paid for our drinks, (soggy) olives, and one main, but it didn’t feel right to be charged for a meal that clearly should never have left the kitchen. The overall hygiene of the venue also left a lot to be desired. The toilets were not well maintained, and there were flies in the restaurant and even dead spiders in the bathroom — not what you expect in a professional, clean environment. I followed up with an email after our visit, hoping the restaurant would address the issue privately and show some accountability, but I haven’t received a reply, hence the review on here now. That lack of response was really disappointing and suggests a worrying attitude toward customer care. I don’t normally leave negative reviews, but in this case, I felt it needed to be shared. I hope the management takes this seriously and makes improvements — both to hygiene standards and how they handle situations when things go wrong.

   almost 8 months ago
2. Dan Forrester ★★★★★

   Wow!! An exceptional first dining experience in York at The Olive Tree, located right opposite Clifford’s Tower! The food and drinks were absolutely amazing. Karin was an outstanding head host and chef, ensuring our meals were perfectly prepared and beautifully presented, while also offering us drinks to enhance our celebration. Safa provided excellent service, making sure we were completely satisfied. We visited mid-week and, while it wasn’t as busy as a weekend, the atmosphere was still warm and inviting. The quality of service and food was outstanding. If everyone in York is as welcoming as Karin and Safa, we cannot wait to return! We highly recommend a visit and would not hesitate to come back.

   almost 11 months ago
3. Jackie Hammond (Nanna) ★★★★☆

   We went there for lunch at around 1.30pm. We were on limited time as we had an Escape Room booked for 2.15pm, and we were assured they could accommodate that. We ordered our food (4 of us), and within 10mins, were told 2 dishes we had ordered were sold out. We thought that was not acceptable so early in the day. However, the food we had was delicious, fresh and hot. The waiter was lovely, and his service was very good. I would go again, maybe it was just a bad day.

   almost 3 years ago

1. Linda Pilmer ★★★★★

   Visited here a few times while visiting York..lovely authentic Italian menu traditional flavours .."best pizza ever"comments from one of our group ..fair pricing ..friendly service ..opposite Clifford's Tower with carpark 5 mins walk

   almost 3 years ago
2. LJ S ★★★★★

   Great location just near Clifford's Tower. Friendly staff and lovely food.

   almost 3 years ago
3. Alan Reeves ★★★★★

   Quick and friendly service, we booked for 5:30pm but 4 parties walked straight in without bookings. The portion sizes are really good. The chicken and chorizo paella was gorgeous and they offered to take the rest away when we could only finish half of it. We only had one drink but £45 including tip for a meal of that standard and size is really good value. Top tips: 1. Look at the menu online which has offers on which are not on the menu within the restaurant. 2. Ask for a window table and enjoy the view of Clifford’s Tower.

   almost 4 years ago

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