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Reviews

1. Leonie Franklin ★★★★☆

   Savio and Kate were sooo helpful and friendly and helped me celebrate my birthday. Excellent customer service. The food was also shockingly nice as we have been to different hotels and the food was not up to standard. I will definitely look to come back to this hotel in future.

   almost 5 months ago
2. Tammy Jones ★★★★★

   Can't fault the food we had for dinner - my mum had the seabass and I had the chicken. Our waitress Lidia was so lovely, warm and friendly. We were so full we could only squeeze in a scoop of sorbet for dessert (Chef was kind enough to give us two scoops). The half board option is a bit misleading - it only includes up to £90 worth of food for two people and drinks are not included.

   almost 10 months ago
3. Steven ★★☆☆☆

   We visited the restaurant as we were staying at the hotel. When we arrived, our greeting was polite and professional. Unfortunately, that's where things started to go downhill. We ordered our food and our starters were OK, but then we found ourselves having to wait for more than half an hour for the mains. I'd understand if it were busy, but it was extremely quiet, so I struggle to understand. When the mains did arrive, they were nice, and I'd definitely recommend the beef bourguignon as it was lovely. Then we ordered the Eaton mess. When it arrives, we discover its just cream, ice cream and berries. We asked the waitress why it had no meringue, and she went to check. 10 minutes later, we ask what's happening to be told, "the chef forgot." They replaced it, and by the time we received it, we no longer had an appetite, so it went to waste. Finally we asked for an oat milk decaf. The waitress brings it over and we reaffirm that it is indeed an oat milk, decaf. We are told yes, yes, but we're not convinced and asked if she was sure to then be told sorry we made a mistake. It could be lovely, but service is shocking and I can't honestly say I'd go back.

   1 year ago

1. M D ★★★☆☆

   We ate here because we were staying at the hotel and were booked in for half board. Some confusion over our food allowance, which was announced to us and the remaining people at the restaurant. This made it incredibly awkward for us, bringing down our moods and the lovely atmosphere became very uncomfortable. Food was tasty, but service and professionalism has gone down the drain. This was our 4th time at the restaurant but it would be fair to say I don’t think we’ll be returning.

   1 year ago
2. Adriana Marin ★★★★★

   Lovely experience, had lunch in Beaconsfield. Lovely decor, food and service. Very reasonable prices! The staff is also very attentive, quick service. Our compliments to George, who has excellent skills and made us feel comfortable and relaxed. He made sure that our food was on point and that the service is excellent. Thank you! Highly recommend!

   almost 3 years ago
3. Richard Rose ★☆☆☆☆

   The food, just simple dishes, is awful. Made the mistake of eating here twice ....big mistake. I doubt there is a single competent cook in the kitchen. Absolutely dreadful The floor staff do their best but there's not enough of them. It's not their fault. Expensive and attricious.

   almost 3 years ago

1. Grzegorz Bajorski ★★★★★

   Really enjoyed our afternoon tea at this restaurant. Reach, filling dishes all made from/with high quality ingredients/items. Generous size portions. Nice decor. Spot on cleanliness. Excellent customer service.

   almost 3 years ago
2. Sameer ★★★☆☆

   I had high hopes as it was the 1st family outing since lockdown and my first time there (my family are locals and have been eating there regularly years). My brother always spoke very highly of this place since he discovered it. Most staff was very sweet and polite but the kitchen absolutely ruined our evening. 6 steaks took 50 minutes to be served and 2 arrived cold (1 sent back). Granted, they discounted the bill substantially but this was ridiculous for a restaurant that was not even half full. Being told that "mains are always served 30 minutes after a starter" was equally hilarious and insulting specially as I trained in hotel management in Switzerland and I doubt anything so drastic has happened in these 30 years. I suppose this kind of misinformed excuse (hot air) usually works in these kinds of places though. Being told by the manager that "this is the first time I'm seeing you here" felt as if he was calling my brother a liar for claiming to be a regular. I suggest someone has a word the kitchen staff as this kind of service can lead to nothing but bad reviews. (See the one below as an example with a similar problem as we faced). Good points was the flavour and front of house service. Will definitely give them a 2nd chance but probably not any time soon so the kitchen staff have enough time to get their act together. Beware of crooked cutlery and watery sauces.

   almost 3 years ago
3. Sofia Pountney ★★★★★

   Came here with a groupon to have sparkling afternoon tea. You get one of these per person and unlimited tea/coffee! Very nice atmosphere and I would definitely come back

   almost 4 years ago

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