Me and my partner come here most mornings before work and the service is always amazing - every staff member we’ve encountered has been lovely and friendly. I can’t remember the one staff member’s name, I think it’s Sam but I could be wrong! She’s really pleasant. Best service from a costa we’ve had :)
Long overdue praise for Leslie, I have had the pleasure of being served by this lady many times, I only ever use the drive through but her personality shines through her voice alone. Have spoken a few times through the window and she is always bubbly, polite and you drive away feeling that your custom was welcomed. She tries her hardest in the nicest possible way to get me to have a pastry or cake and one day I might just be persuaded. Costa this woman should be in charge of training she is the embodiment of customer service, and if you read this Leslie well done for showing how customer service should be delivered...
I had the absolute pleasure of being served by Lesley the assistant manager at Costa Reedswood Walsall, and I can confidently say her customer service is exceptional! From the moment she served me Leslie made me feel like more than just another customer. She took the time to listen to my preferences, engage in friendly conversation, and made me feel truly valued. It's clear that Leslie is passionate about her work, and her genuine care for each person that walks through the door shines through. She has a rare ability to make you feel like you're the most important person in the room, and that's a quality that’s hard to come by. Her warm, attentive, and personalized service is truly unmatched—she's a real asset to Costa. If you're lucky enough to be served by Leslie, you're in for a delightful experience!
Really disappointed. Feel cheated. Came in for the breakfast deal. £6.49 for coffee and breakfast bap x 2. Then asked for 2 cakes which were on offer in the app as 2 for £4. Got charged £20.68! Apparently using an app offer cancels the breakfast deal!!! Overcharged £3.70. If had bought separately then I would have got both deals. Crazy system. Assistant could have pointed this out and it would have been good customer service.
Costa Coffee is located at Drive Thru, Reedswood Retail Park, Six Towers Rd, Walsall WS2 8XD, UK
You can contact Costa Coffee at +44 333 003 5883
You can find directions to Costa Coffee by following this map link
419 Birmingham Rd, Wylde Green, Birmingham, Sutton Coldfield B72 1AX, UK
The Belfry Hotel & Resort, Lichfield Road, Wishaw B76 9PR, UK
Sutton Park, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B74 2YU, UK
145 Highfields Rd, Bradley, Bilston WV14 0LH, UK
1A Cannock Rd, Burntwood WS7 0BL, UK
Unit 13, Mulberry Walk, Mere Green Rd, The Royal Town of Sutton Coldfield, Birmingham, Sutton Coldfield B75 5BS, UK