Lovely store with great customer service. Came in to buy some shirts and the staff were very friendly and welcoming. They made the shopping experience so enjoyable and wrapped my shirts with great precision and care. Store also had a great variety despite being a bit small. Highly recommend !
Good quality. Really good service. I was assisted by Nadia, who took the time to make sure that I had what I wanted and needed. Which I appreciated!
We visited Intimissimi Brent Cross yesterday and had such a lovely experience. Nadia was incredibly warm, caring, and helpful — she really made us feel welcome. Thank you for the amazing service! We’ll definitely be back
Unfortunately due to my last experience I’m having to give Intimissimi a 2 star rating, only because in the past I’ve had a good experience until the positive experience was marred. Last Saturday I visited the store with my cousin, who I introduced and gave the brand raving reviews, as she wanted some good quality bras for a larger person. The sales assistant who served her was a lovely young lady and gave my cousin the shopping experience she wanted and needed, making her feel comfortable and happy with her purchases. However I went back in to the store as I had decided that I wanted to treat myself too, unfortunately the sales assistant who I asked for help seemed disinterested. Now I know that Intimissimi do DD/E cups as I’m also on their mailing list, the sales assistant however felt she didn’t want to serve me and promptly said no they no longer make the bigger cup size, I asked if she was sure as I’m on the mailing list and an existing client, no we don’t get them anymore and they don’t make them anymore. Her response was as if my skin colour offended her, or the request was an offence, or my clothing offended her (I wore leggings and a top), so maybe she assumed I couldn’t afford any of their items (although my cousins had just spent £200 in their store and I was about to do the same). Once a positive experience that swiftly changed to a negative experience, just because of the attitude one of their sales staff. No one, no matter what race, colour or disability should be discriminated against… Really disappointed in their service or lack of.
Intimissimi is located at Area Brent Cross Shopping Centre, Prince Charles Dr, Brent Cross, London NW4 3FP, UK
You can contact Intimissimi at +44 20 8202 3397
You can find directions to Intimissimi by following this map link
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