Halfords Autocentre Shirley Car Repair Garage in Solihull, Shirley

Reviews

1. Karen Spriggs ★★★★★

   Pleased with booking, availability and reception. After several attempts to reset kept getting “front left tyre needs inflating, then left front tyre sensor failure”. Tried again this morning and the reset completed/warning system all fine. However tyre pressure on front left tyre still lower than right tyre but no warnings so I’m hoping it’s resolved. I don’t feel confident that the tyre pressures were all checked after tyre changes but will check again today. I hope the wheel sensor wasn’t damaged during the tyre change. I’ve since contacted the service desk and they immediately confirmed to take vehicle in for checking at my convenience; very good service.

   almost 7 months ago
2. Syed ★☆☆☆☆

   I was sold a faulty tyre that went flat overnight. Have to spend my weekend and a Monday to sort it out because they are closed on sunday. Bought 4 tyres, after fitment 3/4 were not pumped to the right spec and suspiciously one of them was far too low. This itself should bad prompted the mechanic to investigate it but he just filled the air and left me on my way. When I got home, it went flat over night. Now I am stuck and will need to arrange a breakdown to get my car back to them and explain the situation.

   almost 7 months ago
3. lee h ★★★★★

   The staff at the Solihull branch are first class They did my car mot really quickly and on time and although I needed two bulbs replaced the fitter from the shop next door quickly fitted the bulbs for me and they did the test straight away! Fantastic job from everyone involved and I would definitely recommend using them Well done everyone the company should be proud of you all

   almost 7 months ago

1. Nadia Menzies ★☆☆☆☆

   Wouldn’t use them again and will cancel my premium membership. They provided two reports for my MOT a halfords one and the office MOT refusal certificate. I required two new tyres to pass but the documents contradicted each other as to which tyre needs changing. When returning to tyres changed and a retest - they again gave two totally contradictory true readings on their report and the MOT certificate. So have they removed and replaced the right tyres?!? Lucky with tyres I can check for myself and be explicit in telling them which ones to change. If it were brake pads or something less visible - they couldn’t be trusted to document and action the correct parts. They are unhelpful, always “low on staff/people of sick” they didn’t turn the “service due” warning light off after my service and when I booked in my free 10 point winter check with my MOT they “didn’t get time to do it”. When I returned for the MOT retest they said they’d done it - but there’s no documentation to suggest what they did?! We also managed to leave the service centre with our contractors paperwork - and someone else’s!! Couldn’t have had a worse experience. Oh no… I could, like when a few months ago I went to have a stone chip on my windscreen I was told there’s a 50/50 chance it would shatter. I was shocked and said 50/50 seems high. The guy got very aggressive and said “it’s very unlikely, I just need you to sign and acknowledge I’ve told you!” I explained 50/50 isn’t “very unlikely” it’s as likely as it, unlikely. This was beyond his comprehension despite those in the queue behind me agreeing that if you say 50/50 it’s not “a small chance.” Oh and on this occasion they also rang to rebook me as they’d doubled booked. I was already in the car park! Woeful service on multiple occasion. Staff are rude and making costly dangerous mistakes in their MOT reporting.

   almost 8 months ago
2. Leah Foley ★★★★★

   Very friendly and welcoming team who explained what was needed when my vehicle recently failed an MOT. They were helpful every step and I felt i had a great level of service

   almost 9 months ago
3. Sandeep Sharma ★★★★★

   Despite puncture repairs tyre still has leak...on trying to call them back on phone there is 45 min plus wait since this week and then the call gets dropped. On calling Halfords General number after half an hour a gentleman picks up who says he will 'inform' the Halford local branch manager to call me back but no calls yet since 3 days. Very disappointed in general otherwise they are very professional and helpful as a team.

   almost 3 years ago

1. Kerry Featherstone ★★★★★

   Such great service. I had a problem with my wind screen wiper and Ryan, such a lovely guy, fixed it in seconds. Thank you so much.

   almost 3 years ago
2. Des Keegan ★☆☆☆☆

   Option to book nearest centre for brake fluid change paid up front online, called on the morning to be told we don’t do that here!!!! Will refund your money in5-7 days! Called customer services who actually recommended KWIK FIT, what a joke

   almost 3 years ago
3. Marion Simms ★☆☆☆☆

   My car was booked in for11:20 but hasn’t been seen until 2pm. Bad customer service too as one person couldn’t give me any information on how long it might take or NHS discount. I am not having my MOT done with Halfords!! Will spread the word too!

   almost 3 years ago

1. Ewan Valentine ★★★★★

   I had a full service here and I can't fault it, booking was fairly near when I booked it, the work was done in good time and the staff were all excellent. Would definitely use them again!

   almost 3 years ago

FAQs