Howdens - Rochdale Rochdale

Reviews

1. Nigel Cooper ★★★☆☆

   Howdens kitchens are good quality and well built, but that's were the good points end. The kitchen was delivered a day late and I think it would have been another day late if I hadn't rung twice to ask what was going on. There were parts of the kitchen missing or the wrong pasts had been sent, which slowed the kitchen fitters down. There was an error in part of the design of kitchen which meant it didn't fit, again slowing the fittings down. It might be a good idea to send a kitchen fitter with the designer, to point out the pit falls of the design.

   almost 10 months ago
2. Awais Ali ★☆☆☆☆

   Disappointing Experience – Poor Communication, Accountability, and Aftercare I am writing this review to reflect our disappointing experience with Howdens Rochdale Branch, having spent £6,500 on a kitchen and a further £1,500 on doors. While our journey began on a positive note, it unfortunately deteriorated due to several significant issues during and after delivery. To begin with, the kitchen designer, JulieAnne and Branch Manager, Faye were both friendly and helpful at the start. JulieAnne in particular was warm and attentive during the planning stages. We initially felt confident in our choice to go with Howdens based on these early interactions. However, once it came to payment and delivery, the tone noticeably shifted. JulieAnne became pushy and insistent, which felt unprofessional and transactional. Upon delivery, we found that: The internal cabinet colour was incorrect. We had requested grey units, but white units were delivered. When questioned, JulieAnne claimed I had changed my mind and asked for white, which is categorically untrue. The sink delivered was the wrong model. On contacting Howdens, we were told it could not be returned as the box had been opened — an unreasonable stance given that builders must open a package to identify its contents. Their refusal to replace the sink with what we actually ordered was appalling. I'm not fussed if you can't resell it, I want what I ordered. You gave us the wrong sink. To make matters worse, when visiting the branch to resolve these issues: A young gentleman at the desk was kind and helpful. He processed a refund for some locks and provided us with 8 soft-close hinges which were missing. He called Faye (the manager), but rather than coming over, she proceeded to get her steps in for the day and walked around the shop floor, clearly ignoring us. When I approached her directly, she claimed she wasn’t aware we were waiting, despite having clearly been informed. Faye was rude and patronising, offering only to sell us the correct Franke sink at “cost price” (£120) expecting us to pay for their mistake. Later, we discovered the cutlery tray was missing entirely. But I don't feel comfortable going back to the Rochdale branch given how poorly I was treated before. As of now, we still have no invoice or paperwork, despite being told it would come with the kitchen delivery. There has been no transparent breakdown of pricing. The prices are plucked from thin air. I feel compelled to point out what appears to be a non-standard pricing strategy, where quotes vary depending on who you are and who’s ordering. It seems tradespeople are incentivised to mark up prices for homeowners. Document numbers: 0176407 and 0177256. The overall experience was stressful and disheartening. We were left with an incomplete kitchen, missing components, and an ongoing sense of being mistreated and misled. While the doors we purchased were as expected for the price, the rest of the experience was far below any professional standard. I strongly urge anyone considering Howdens to shop around. Look at independent, bespoke kitchen providers who will value your custom and treat you with respect. Howdens, at least at the Rochdale branch, have demonstrated that they are more interested in profit than customer satisfaction. Thankfully, we purchased our own appliances separately, as I had little confidence in their offerings, Lamona appliances are, frankly, not fit for purpose. I have been told the Lamona appliances are about as useful as a compass without a needle. I must say the aftercare and accountability at Howdens, Rochdale is on par. Hindsight is a wonderful thing. I will be advising friends and family to steer well clear of Howdens, particularly the Rochdale branch. Spend your hard-earned money with a company that earns your trust and delivers what was promised. A Disappointed Customer, Documentation: 0176407, 0177256 Branch: Howdens Rochdale Date of experience: June 16, 2025

   1 year ago
3. Naz Khan ★★★★★

   I have shop with Howden Second time. great prices every time.wonderful services from Andy and staff.well be shopping they again.Big thank you to all Howden staff

   1 year ago

1. shabana Khan ★★★★★

   Just wanted to say a big thank you to Andy at Howden Rochdale. He really helped us with all the designing of our new kitchen. He listened to what we wanted and answered any questions we had as this was the 1st time we were buying a new kitchen. We explained about our budget and got more then what we imagined within the budget. Andy knows his trade and how to take care of his customers. We highly recommend him if you go down to the Rochdale branch. Thank you again Andy and all the best to you and your team.

   1 year ago
2. eddie greenhalgh ★★★★★

   I use these guys a lot, always very helpful and happy too.

   almost 3 years ago
3. Ben Almond ★☆☆☆☆

   Damaged my property (front garden flags and bird bath)and wouldn't except responsibility for it (which cost me £375) and the fitter was horrendous to say the least.... once you have payed for the materials they Don't care they thought it was ok to just leave bits unfinished in the final design which was a totally different design I agreed on and sent not enough materials for the job I have also had to rectify alot of shoddy work done myself but some of it is impossible to fix annoying nightmare of a company to say the very least they squeeze every penny they can out of you then laugh at you if anything goes wrong disgusting way of selling kitchens the room thats supposed to make a house a home.

   almost 4 years ago

1. Leanne Hazlehurst ★★★★★

   Great customer service. Charlotte came to measure up the kitchen and was very knowledge about the different options and products we could choose from. She very quickly got us an appointment to go and review the products and the kitchen was delivered the following week after phone call discussions to confirm delivery date and time. Would highly recommend.

   almost 4 years ago
2. John House ★★★★★

   Fantastic kitchen, thorough and slick design process, we had the pleasure of dealing with Jade, who was very professional and clearly possessed vast experience and care. I'm a Chef so I know a thing or two about kitchens. My wife and daughter are as thrilled with the result as I am.

   more 6 years ago

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