Halfords Autocentre Olton Car Repair Garage in Solihull

Reviews

1. Dan ★☆☆☆☆

   Worst experience for a mot ever and extremely unprofessional. Tested the car and failed it and said it needed two changes one of which was to do with the exhaust and recommend going elsewhere because they couldn’t do the slight repair could only fit a whole new exhaust. The man said he personally would have taken it elsewhere for the repair and then to come back and they would re test and it would be a pass. That’s what we did and then they failed it again for a WHOLE NEW problem that they didn’t find the first time. On top of that we’ve had no proof of the retest mot, no email confirmation, nothing on the gov website . When we took it in the morning (after we called the day before to confirm our time) they said they had given us the wrong and then we had an email after we picked the car back up right before they closed saying they cancelled our booking and now we’re thinking they didn’t retest at all because it was so close to end of the day. An absolute joke and they just take advantage of you. All the other reviews on here about them always finding problems that they can fix are correct they want to take as much money as they can from you.

   almost 7 months ago
2. KAYDON UMAIR ★★★★★

   Visited today to get my tyres done. Needed 2 tyres changed but ended up changing all 4. Centre manager Junaid was Brilliant, very knowledgeable and friendly. He assisted me in getting the correct tyres for my car, and explained all the different types of tyres to me and their benefits. The tyre warranty only for £10.99 is a no brainer. And I ended up taking this out also. . 5 star experience. Will definitely be visiting this centre again for my future needs. Keep up the good work. Kind Regards. Kaydon

   almost 7 months ago
3. Haris ★★★★★

   Junaid at Olton provided a 5* experience from start to finish. Explained in detail the level of work that was conducted on my vehicle furthermore completed any recommended advisories on the same day which was a bonus. During my visit I noticed that the office was immaculate & from my view within reception the workshop was also in very good standard. I cannot fault this Autocentre as it is the best experience I have had overall in Halfords! Thank you Junaid & the team!

   almost 8 months ago

1. Vishal ★★★★★

   Always great service. Both mechanics and front desk annd manager all friendly and always trust them to do a good job. Junaid is always friendly and always happy to help. All the technicians including Joshua and David do a good quality job.

   almost 8 months ago
2. JB 52833 ★★★★★

   Did my service here for my Jaguar. Customer service was very good and the work was done to a high standard. I also had an issue where the car was making a sound and the technicians checked it out and fixed the problem without any cost. Would definitely recommend

   almost 8 months ago
3. zareen Jamall ★★★★★

   Although nothing could be done and I needed to go to a more specialist garage I appreciated the respect and positive response of the team. they tried their best to help and to provide solutions and kept me informed throughout- would visit this particular branch again

   almost 3 years ago

1. Matt Morrall ★☆☆☆☆

   Booked in here online for a major service and MOT so it was paid for upfront. After being told by Marty when I dropped the car off that if it failed the MOT on anything big they wouldn't go ahead with the MAJOR SERVICE I had already paid for without ringing me first. Marty then rang me and started the conversation with "Your car is halfway through its service" and had an extensive list of things the car had failed the MOT on totalling £447. When I asked him why he started the service when it had failed with a big cost, he replied with "It's all repairable" which is not what he said and he knew it. If I hadn't paid upfront online they wouldn't have gone through with that service before ringing me. They just snatched at the opportunity to keep the money. It could have saved me £238 and I may have been able to afford the repair I needed then. This is my first time going to them but after such dishonesty I will not be going back there ever again. They may have got £279 out of me today but I wasn't going to make it £727 for a car only worth maybe £1500 and after being so dishonest they have lost me as a customer forever. They probably are ok but judging this was my first experience with them and they have been so dishonest and opportunistic with my money they will never get another penny out of me.

   almost 3 years ago
2. Nandor Verba ★★★★★

   Awesome staff, really helped out with the car. Fast and good quality work.

   almost 3 years ago
3. Ann Stratford ★★★★★

   Easy to access and book online. Complete service and mot carried out. Pleased with service I received, pleasant and friendly staff, good value for money, will use again

   almost 3 years ago

1. Michelle J ★☆☆☆☆

   Spoke to Matt had a general enquiry about booking in my car and to book an appointment wow what a rude unfriendly individual absolutely no customer service skills not unhelpful just awful 1 word replies and no help. Safe to say we won't be bothering to use your garage but I guess that's fine and clearly Matt hates doing anything so probably a welcome relief. Zero stars if I could.

   almost 3 years ago

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