Northern Group

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Reviews

1. Ravy N ★☆☆☆☆

   I have had an extremely disappointing experience with Northern Group in relation to the management of Wellington House. During this year alone, Northern Group has attempted to levy two separate charges that are not provided for in the lease. While the lease allows for a service charge increase once per year, capped at 20%, Northern Group first attempted to backdate a service charge increase without providing notice, which is not compliant with the lease terms. Subsequently, they attempted to charge over £600+ for a “service charge reconciliation”, again without prior notice and without this charge being specified in the lease. In addition, I have experienced ongoing water leaks within my unit, caused by issues outside of my demised premises. The lease clearly states that these external areas are the landlord’s responsibility to maintain. Northern Group’s response was that they do not have sufficient funds to carry out the required repair works. This response is particularly concerning given that the company has recently acquired another building on Deansgate for an undisclosed sum. As a result of the unresolved issues, I am no longer able to use parts of the premises to operate my business, yet I have not been offered any compensation or rent adjustment. This is especially troubling as my business is open to the general public, making this a health and safety concern. Communication from Northern Group has been consistently dismissive and unprofessional, rather than constructive or solution-focused. Northern Group’s website states that they “would not rent out a property they themselves would not work in”. Based on my experience, this statement does not reflect the condition of Wellington House, which is poorly maintained and neglected. The courtyard area suffers from overflowing drains and pest issues, which further highlights the lack of adequate property management. The building is occupied by many small businesses who have invested heavily in fitting out their units and are therefore placed in a difficult position when faced with management practices that appear to rely on tenants lacking the financial means to challenge them. Based on my experience, I would strongly advise prospective tenants to review their lease carefully and proceed with caution before engaging with Northern Group.

   1 month ago
2. srikar rudrappan G ★★★★★

   Great experience with Northern Group. We had an issue with the washer that needed attention and Paige handled it swiftly and professionally. Communication was clear throughout and the problem was resolved much faster than expected. Really appreciate the support!

   almost 3 months ago
3. Dom McDonnell ★★★★★

   Had a really good experience with Sophia at Nothern Group, she’s been really helpful as have the rest of the team and kept me well informed with where the process is up to. Any extra info I’ve needed I’ve had back the same day and Northern have been flexible with viewings for me also. High recommend them to anyone looking for properties in Manchester.

   almost 3 months ago

1. Runako Chadzimura ★★★★★

   I have had a good experience with Northern group team so far - managing our property in Manchester. Big s/o to Chloe and Caitlin plus everyone working behind the scene for the professional service and advice throughout the search of potential tenants. I also appreciate the constant updates, fast responses and transparency. I would highly recommend the northern group if someone is looking for a property management service.

   almost 4 months ago
2. Leah Morrow ★★★★★

   I recently used Northern Group to help me rent out my apartment in Manchester City centre me. I was extremely satisfied with the service I received; I could not recommend them more. The team at Northern Group was very professional and ensured my expectations as a customer were kept at the centre of their service and care. They were always very easy to get in touch with and I ensured I was up to date with anyway progression in regards to my account. Overall, I would highly recommend Northern Group to anyone looking to rent out their property in the Manchester post code.

   almost 2 years ago
3. Roisin Rafferty ★★★★★

   Lived in our apartment for a few years with various housing managers but was assisted by/checked out by Helen for the last few months of our residency. Absolutely amazing communication throughout the whole checkout process from Helen, always really helpful and lovely to speak with, and replied to all emails really quickly and efficiently. She made the whole move out process really simple, we was really grateful for her help throughout. A massive credit to the team, thanks again Helen.

   almost 3 years ago

1. Jamie Beattie ★★★★★

   I was a Northern Group tenant for 3 years and have always received timely and helpful responses from the staff. Whilst I would say that the building itself is beginning to exhibit issues with age, particularly damp and mold. The Northern Group team have assisted me quickly and professionally with any issues I have encountered. Helen Davies has been excellent help arranging my move out and navigating the issues associated with the broken lift. Helen is extremely friendly and showed empathy and warmth towards me at a very stressful time. Helen was always kind and professional. She took time and effort to ensure that the information that she conveyed to me was accurate. Delivering this in a timely manner. She is an asset to the Northern Group and I hope they realise that! Chloe, Lauren and Sophie all helped to make the preparations to leave as smooth as possible, keeping me informed of viewings ahead of time.

   almost 3 years ago
2. Jenny Li ★★★★★

   I recently used Northern Group to help me rent out and manage my apartment in Manchester, and I was extremely satisfied with the service I received. The team at Northern Group was very professional in finding the right tenants for my property. They were also very responsive when it came to follow-up issues and any questions I had along the way. Overall, I would highly recommend Northern Group to anyone looking to rent out their property in the Manchester area. They are a reliable and efficient company that truly goes above and beyond to ensure their clients' satisfaction.

   almost 3 years ago
3. Sharon Ward ★★★★★

   I had relocated to the UK from Bermuda 3 months prior to looking for an apartment. I had viewed four different apartments within the last two weeks and they did not appeal to me whether it was because of the location, the furniture, the size or the layout of the house. I contacted The Northern Group based upon an onsite ad that I saw. It was all uphill from there. Emily and Sophie were amazing to work with from beginning to end. They handled me professionally and were very accommodating in responding to all of my queries in a timely manner. They made my apartment hunting experience quite seamless. I would highly recommend these apartments and The Northern Group.

   almost 3 years ago

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