Ì ordered a washing machine. Being unwell I was struggling to process the order. I explained this to Sonya who went with me to the self service computer & sorted the order out.
Absolutely disgusted at the lack of customer service and attitude of the staff, particularly Emma who was rude, unhelpful and just lazy. Despite explaining that I have a disability she refused to help/ find help for me to get my items to the car. She said because there were only 2 people on the tills she couldn't despite there not being another single customer in the store at the time. She smirked and watched me struggle, making 3 trips on my own, dropping my items. Honestly, absolutely shocked at the lack of awareness to invisible disabilities (inflammatory arthritis in my case). I'm sure if I was there with a walking aid or wheelchair she would have pulled her finger out. Argos, do something to educate this ridiculous woman.
Absolutely the worst staff at a store you will ever come across. Was picking up a dryer ordered on line. Asked if they had a trolley so I could take it to my car and was told to just "drag it out". When I pointed to a trolley that was right there the manger sited H&S grounds why I couldn't use and advised I just "balanced it on a shopping trolley". Have only just read all the other reviews. Wish I'd done that before I ordered to this store. Avoid.
I would give 0 stars if I could. Manager is so unhelpful and would not refund or exchange a fault at his store, even tho it was still in the 30 day guarantee. Phoned customer service for them to say he is basically being a huge weapon and to go to rice lane to sort problem. Unfortunately tho rice lane never answer the phone so the item can be reserved before I set off. Update! They won’t exchange the other bulb. However I have had a manager of another store say and I quote “you won’t get any help from him, he isn’t the best manager to address with a complaint” Shocking!!! Time for some new managers here, who actually know what customer service is I won’t ever be shopping at this store again
Unbelievable experience last week, returned a Samsung watch that was in 30 day warranty and sent off for repairs, 4 weeks later heard nothing. Phoned lovely people in customer service and informed I should have been offered an exchange or refund. Told to go back to shop and show evidence of receipts that it was within 30 days and exchange or refund me a watch. I went in with my young daughter and asked for Manager ,Nikki appeared and I explained the situation, she immediately informed me that I was out of 30 days return policy, I asked her to check dates on my receipts. She refused and kept repeating I was out of 30 days but wouldn't look at receipts, I informed her custome service said they she could ring them and they would advise, again she refused. Infact she refused everything and her response was " you will wait until your original watch is returned" this is 4 weeks on !! All this was in front of my young daughter and she had the nerve to say she felt I intimidating her. Asked how as no swearing or shouting etc, she paused and was thinking then said I was passive aggressive!! She then walked off like she was the victim. Phone call to Argos HQ and complaint formalised and full refund. They said its not first time with this Nikki, time for them to get shut off her.
27dec2022 offical website state opening hours 0900-2000, reserve an item that is available only at prescot argos, drive all the way to there and arrive at 1915 argos counter is closed, i am fuming!!!!!!!! total waste of time and fuel
Managed to speak to someone after trying for 40 minutes, then the guy on the phone said hes to busy to help and that I should come to the store and look for myself
I purchased a new TV form Argos. The screen was damaged internally. The manager would not refund or replace it, saying they haven't had one back before and there was no visible damage to the packaging. After I contacted the help line they advised me to take it to a different Argos store. I did and they replaced it with an apology. Well done Argos Rice Lane Liverpool. Very bad show Argos E. Prescot Rd.
Very lovely staffs and very helpful. I bought three items today and one item was missing. But they ordered for me and with in 2 hours I got my item. Very pleased
Staff were rude, unhelpful and patronising. Didn’t let me collect an order for my elderly mother who had to then travel 40 mins to be told our order had been cancelled which wasn’t the case at all. Wouldn’t recommend, save yourself the time and effort.
Argos East Prescot Road (Inside Sainsbury's) is located at 112 E Prescot Rd, Liverpool L14 5PT, UK
You can contact Argos East Prescot Road (Inside Sainsbury's) at +44 345 266 1746
You can find directions to Argos East Prescot Road (Inside Sainsbury's) by following this map link