The Hide Coffee House & Cafe Internet Cafe in Leigh

Reviews

1. Alison Bryant ★☆☆☆☆

   We waited in the queue for ages to get two hot drinks and cake. The service was so slow and to add insult to injury, when it was finally our turn we were told it was CARD ONLY. I seriously object to being forced to use my card, especially when the amount is under £10. Cash is legal tender and it is vitally important that we keep using it. We left without our drinks and food, so a sale lost for this company, and we will never return again, whilst this ridiculous card only policy is in place. We have given one star because it is dog friendly and that is the only reason.

   almost 8 months ago
2. Carla ★☆☆☆☆

   Lovely walk around Pennington. The cafe ruined it. They have too much food on offer which they struggle to keep up with. You need to reduce the menu so your staff can keep on top of orders. They kept taking orders, despite being very far behind and a massive queue of people waiting for their drinks/ food. You should stop taking orders once you’re falling behind. Loads of people who ordered AFTER us, got their food before us which was annoying, it took so long we thought they’d forgot about us. There’s no order in the cafe, not sure who the manager is but they need to manage better and come up with a smoother system as it was absolute carnage!! Great that it’s dog friendly (I mean it should be considering the location). However, disappointed to see it’s not accessible for prams / wheelchairs. I had to pull chairs and tables away to get my son’s pram through. Lucky there was two of us so one could pull away tables and chairs and the other could push the pram through. But if you were alone in a wheelchair this would not be possible and is therefore NOT accessible.

   almost 9 months ago
3. Vicky Richards ★☆☆☆☆

   I have never waited so long for a drink in any establishment! We thought we would pop in for a drink before starting our walk, and we wish we never had. We waited a good 15/20 minutes to be served, then another 10 minutes for our coffees. I asked for the children’s hot chocolate without marshmallows, but they had added the marshmallows into the drink itself, in fairness I was offered a new drink but we had waited so long that I declined. I understand that “it’s 2025” but you should be allowing the public the option to use cash OR card. We definitely will never be returning here.

   almost 10 months ago

1. Jenifer Dunn ★★★★★

   The 1 star reviews are extremely harsh! The staff are extremely accommodating and the car park is nothing to do with the cafe workers! My son and I both have intolerances and nothing is too much trouble. They always make a fuss of the children and dogs that come into to cafe and although, yes it isn’t as cheap as the butty vans, I’d argue that they meet dietary needs and will make any adaptations they can. I had a coffee one time and I wasn’t 100% happy with it, the staff were extremely apologetic and rectified it immediately asking if there was any further suggestions to improve the next time (I have diary free milk which reacts differently to cow milk when heated). The food has always been very tasty and the coffee is fantastic! We go every single time we visit!

   almost 3 years ago
2. Angela El Khoury ★☆☆☆☆

   Such a shame, we were really looking forward to this opening, but we won’t be back in a hurry, would rather the hot food truck and ice cream van come back and that’s saying something! It’s horrendously over priced for inedible food, reheated and dehydrated bacon barm and a completely inedible £6.45 ham and cheese sourdough toastie, more expensive than anywhere else, it’s London/ service station prices for everything. They’ve got this place seriously wrong especially for the local community in so many ways, when you look at Pennington park compared to this place as well. Take a flask and sandwiches instead. Shame because it could be a nice day out and decent place to take visitors but won’t be doing that now. Hope they change it in terms of menu/ food, prices and organisation before the play area is built

   almost 3 years ago
3. Lynne Hayward ★★★☆☆

   Went on a cold non school day and the cafe was already full. Tried twice. Very poorly thought out re parking. Can no longer pay in advance via phone, so the management decided people parking should walk and queue for a parking ticket at the cafe, then walk back to the car to place the ticket £1.50, just to go back for a coffee, then zero inside seats. The staff are lovely, but pulled out non-stop and people leaving because the place is cramped and basically unusable.

   almost 3 years ago

1. Karen Freeman ★★★★★

   Lovely coffee house, and friendly staff. Like the cashless due to not wanting to carry purse when out with kids. Busy but thats to be expected on opening weekend. Great addition to the Flash and can't wait for the play area.

   almost 3 years ago
2. Dianne Yates ★★★★★

   Visited today, had a coffee, the cakes look good. Love the menu, treats for dogs too. Great view over the Flash whilst you enjoy your eats/drinks. Inside and outside seating area. Pleasant staff, doing a great job on the first day its open. Well done all involved.

   almost 3 years ago

FAQs