Currys London, Canary Wharf Estate

Reviews

1. Andrew Samu ★★★★★

   I had a problem with an Asus laptop that I bought in September which had a faulty camera cover. The team at Currys have been in constant contact during the repairs and their team was very pro-active in talking to me and helping me understand the process. In the end we agreed to exchange the laptop, and I couldn't be happier. We are all people, but there are some people like Jack from Currys in Canary Wharf who deserve the recognition for going the extra mile and keeping things "human"

   almost 7 months ago
2. roy fernandes ★★★★★

   If you go there, definitely reach out to Phillip! He was super patient and really took the time to walk me through all the laptop options for my office laptop. I had a lot of questions, and he explained everything clearly without rushing me. Thanks to him, I felt confident making the right choice. Thanks Mate!

   almost 9 months ago
3. George ★☆☆☆☆

   The way I was treated was not only distressing and uncomfortable, but frankly shameful. The avoidance tactics your staff used to try to deny me a lawful refund were despicable. A company that behaves in this way should not be allowed to operate in the UK. You should be ashamed of the way you treat loyal customers for profit. This was the most horrific, disgraceful business interaction I have ever experienced as a customer in this country, and I am utterly disgusted. Shame on you.

   almost 10 months ago

1. Konrad ★★★★★

   CANARY WHARF BRANCH - Operator: 21 Phillip. Receipt no. 041457. I recently purchased a Lenovo Yoga 9 14 U7 1TB laptop, and I owe a huge thank you to Phillip at Store 21 for making the entire experience exceptional. From the very beginning, Phillip took the time to compare multiple models, clearly explaining the pros and cons of each with impressive technical knowledge and patience. I visited the store several times before making my decision, and each time Phillip was consistently polite, professional, and welcoming. His ability to explain complex details in a way that made sense was truly remarkable. He never rushed me, and I could see he gave the same care and attention to every customer — staying with each one until they were completely satisfied. When the laptop he recommended went on offer, I didn’t hesitate. Thanks to his guidance, I felt confident and excited about the purchase. Phillip provides immense value to Currys, and I genuinely believe he deserves a promotion for the outstanding work he’s doing. 100% well done Currys — and thank you again, Phillip, for your incredible assistance!

   almost 10 months ago
2. Juan Pizá ★★★★☆

   Great customer service support, very friendly and helpful staff. I went to return an item bought online, but Currys policies doesn't allow to return online purchases to the shop directly which doesn't make sense at all. Online purchases only can be returned by post or currier pick up. It's very frustrating, however the manager of the shop was very kind explaining me the process and he kindly helped me to make a request for the return. A month later I'm still awaiting for Currys to send me the instruction to drop the parcel at the currier picking point... Shop it's a bit tricky to find if never been there, it's at the -1 level, (underground shopping centre).

   1 year ago
3. Riaz Islam ★☆☆☆☆

   Bought a TV from Currys, but then the next day saw Currys advertise the same TV at the same price but with a free sound bar. Hence visited this store to see if I could get the free sound bar. On my first visit, the Currys sales person phoned the main Currys line to sort this out. Promised in the shop that the sound bar would be provided and Currys would phone me in a few days. No phone call received and so phoned Currys, who said there were no notes on the account about this promise. So visited the shop again the next week, and encountered a very rude sales person who just dismissive about the issue, and then would not give me his name for me to make a complaint. Then spoke to his manager who just told me that was the way the sales person was. Very sad to see such a once respected name in electrical retailer being dishonest to customers and then ignoring complaints. Save yourself the disappointment and shop elsewhere.

   almost 3 years ago

1. London ★★★★★

   The gentleman with the sunflower lanyard was amazing. He greeted me with a warm welcome, tended to me very quickly and was friendly. He provided great customer service and handed my click and collect order very swiftly. Didn’t catch his name but he is a great attribute to the team. Will definitely be coming back!!

   almost 3 years ago
2. Terri ★★★★★

   My mum had a really bad experience at another store however Asikto has restored that’s faith that you should not taint everyone with the same brush! I would throughly recommend the branch in Canary Wharf as they do really care about their customers and go above and beyond to personally help you. Asikto made sure that this time round my mum was happy with the product and service from start to finish. He made follow up calls to head office for installation of the new washing machine and to personally call us to see if everything was installed properly. We cannot thank him and the staff at Canary Wharf. I hope the store manage will realised what a great asset he is to the branch in Canary Wharf!

   almost 3 years ago
3. Dai Renshaw ★☆☆☆☆

   Plenty of staff on shift during a quiet period, yet they ignored customers clearly looking for help. The only staff member speaking with a customer was having a heated dispute about a return, in which he was rude and frankly quite childish. When I was eventually served it was by this member of staff, who did not listen, was quite unhelpful, and when he eventually engaged he tried to mislead me in order to upsell products I didn't need. Also made sarcastic comments as I was paying and leaving. Poor customer service.

   almost 3 years ago

1. S Williams ★★★★☆

   It's small so it's selection is not at big at any other Curry's, but it does have a little bit of everything. I went it for pc speakers and whilst they didn't have a huge selection, this did offer a choice of two brands, which is fine for my purposes. This store is good if you need office supplies as soon as possible but don't expect a huge variety of choice.

   almost 3 years ago

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