Reviews

  1. Rafal Kowalski ★☆☆☆☆

    I am absolutely appalled by the customer service from Wickes. I do not recommend and strongly advise against using them. Here is my nightmare experience: I ordered a bathroom mirror on November 10th. It was supposed to arrive within 10 days. I then received a link to arrange the delivery, but I couldn't open it. According to the tracking number, the mirror, worth £260, was marked as "delivered." Following this, I had conversations at the Barnsley store. They told me the system showed the mirror as delivered, but they had no signature, photo, or any proof of delivery to confirm it actually arrived at my house. They then admitted they could not locate where the mirror was and stated they could not issue a refund or deliver a new one. After this, I tried to call customer service dozens of times. For five days, I spent over two hours each day on hold, and no one ever answered. Feeling completely helpless, I finally received an email stating my mirror would be delivered on December 2nd. However, after that message, I then got another one asking me if I wanted to cancel the order and to provide a reason. Now, I am still unsure if the mirror will actually arrive on December 2nd or not. This has been an absolute disgrace. I do not recommend Wickes and this is the worst review I can possibly give. Their customer service is a complete failure.

  2. Daniel Berkoh-Gyamfi ★★★☆☆

    It’s a hit and miss. Some days, you get the feel of people trying their best to offer great service. Some days too you come across unhelpful staff. When ask for help, their body language completely gives them away.

  3. Fly ★★★★★

    Staff were friendly and helpful, the place was spotless and I got exactly what I wanted. Couldn't have asked for a better experience.

  1. Mike Hunt ★★☆☆☆

    Got plenty of items from Wickes. I once bought a package of panelling from Wickes. When I installed them, I noticed one of the panels was bent. I called and understand that they may not be able to do anything as it’s already superglued on the wall but the fella was quite snarky

  2. Jamie H ★☆☆☆☆

    Well today you lost a regular customer, I was standing looking at items on a shelf when a member off staff came right in front of me, I had to move out of the way for her and she started straightening up stock on the shelves, preventing me to carry on with what I was looking for, I wouldn't have minded of she said excuse me or something like that, there was just no need it was rude and arrogant, I will shop somewhere else in future.

  3. Asia Calvert ★☆☆☆☆

    I installed kitchen and all experience was terrible, from design to installation, very difficult to contact customer care , product not great quality and very stressful long 6 months

  1. Steve Woffinden ★★★★★

    Friendly staff, really helpful if you need their help. Store is laid out well, thi gs are relatively easy to find.

  2. richard braham ★★☆☆☆

    Till staff friendly, quick service and great parking. Staff on shop floor didn't know what a box spanner was and tried to direct me to the aisle with big boxes to the absolute amusement of my partner. Finally found the box spanners in the plumbing section. I would have been better working in wickes

  3. Jade Gisby ★★★★☆

    Sale on products where great. They have a fabulous range of tiles, flooring and paint. They did not have a good selection of test pot paints

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FAQs

What is the address of Wickes?

Wickes is located at Old Mill Ln, Barnsley S71 1LS, UK

What is the phone number of Wickes?

You can contact Wickes at +44 1226 770659

How can I get to Wickes?

You can find directions to Wickes by following this map link

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