CarStore Warrington Westbrook, Warrington

Reviews

1. Joanna Jones ★☆☆☆☆

   The most useless and incompetent garage I’ve ever dealt with. Our Vauxhall has been in the garage since Thursday. Issue was identified and the part was ordered. Had a call to say it would be fixed the following day. The car was dropped off the following day and then we heard nothing. We called to be told that as the part was ordered past cut off the part wouldn’t be delivered until Monday. No one thought to pass this on to me. I’m only the customer I guess! The car was dropped off again on Monday, again heard nothing. We called to be told that the part wouldn’t be delivered today as they apparently didn’t have the order. Matthew who has been the messenger for all of his incompetent colleagues assured me the car would be returned to me, fixed the following day at work and heavily discounted due to how much we’ve been messed about. Just before 5pm today we finally receive a call to say the car has been fixed and will be brought to my partner at work. This is after multiple phone calls with someone else as Matthew was not in today. The woman dealing with it today hasn’t been very helpful and initially told us we wouldn’t be getting the car back today even though it’s in a different garage tomorrow due to a serious recall which she claimed to be an ‘over exaggeration’. So apparently safety recalls aren’t essential?! Prior to this I had a separate complaint and had the displeasure of speaking with Callum who is by far the rudest, most argumentative sales person I have ever spoken with. He made lots of false claims and was beyond unprofessional. He eventually passed the call onto his colleague who explained that he’s new and basically doesn’t have a clue what he’s talking about. If you want to purchase a car, sell a car or use the garage services go elsewhere, Evans halshaw Warrington are useless

   almost 8 months ago
2. khirthi vasan ★☆☆☆☆

   Bad Experience - We scheduled an appointment today 12/11/25 at 1.30 pm to test drive a vehicle Tucson that had already been reserved day before, specifically setting it up for the next day due to our primary salesperson's day off. This was intended to be a seamless step toward purchase, but the experience was a comprehensive failure of basic customer service and professional handover. The appointment began with a lapse in punctuality: the attending staff member arrived a full 15 minutes late, demonstrating an immediate disrespect for our scheduled time. The situation deteriorated rapidly from there. Despite the car being reserved with money and the visit pre-arranged, the staff member treated the encounter with baffling apathy and outright obstruction. They bizarrely asked, "Do you want to see the car and don't want to test [it]?" and actively discouraged us from proceeding. We were neither allowed to properly view the vehicle nor given the key fob, completely preventing the agreed-upon test drive. This staff member was clearly unprepared and unwilling to facilitate the pre-booked sale process. The entire experience suggests a severe breakdown in internal communication and an alarming disregard for customers who have already committed to a vehicle. This wasted our time, completely undermined the initial efforts of our sales person, and ruined any trust we had in the dealership's capacity to manage a straightforward transaction. We strongly advise serious management intervention to address this level of incompetence.

   almost 8 months ago
3. Mr Tom Hol ★★★★★

   Nice cars. Surprisingly, some of them with really super designed interiors. I like this place a lot for one more reason - while enjoying moment built on own thoughts about the auto art and personal choices, staff members supervise the visit but they don't breathe on your neck (if you know what I mean). Overall, very pleasurable experience and really interesting vehicles.

   almost 11 months ago

1. W Bram1 ★★★★★

   Excellent Service and Excellent communication Ellie Moran, our sales representative, was very helpful from start to finish, providing clear communication, thorough product knowledge, and outstanding support throughout the process Thank you i would highly recommend this Dealership went above and beyond .

   almost 11 months ago
2. shirley caldwell ★★★★★

   Dan has been an absolute star looking after us. It has been very stressful finding a new car. I test drove a car and Dan followed up with a call. He informed me of a couple of cars that had come in that might suit me. We have ended up buying one and it is perfect. The service we received was second to none. Thank you very much for making the process so easy - and for being so honest. From Shirley & Peter . X

   1 year ago
3. S D ★★★★★

   Absolutely amazing service, Daniel was fantastic at selling us the perfect car. Paula was also amazing. Very welcoming and made sure we were comfortable and always had a drink in hand. The showroom is clean, spacious and very modern. Plenty of comfortable seating and the toilets are lovely and clean. We came from Leeds and can honestly say we were not disappointed in any aspect of our visit. I would highly recommend. Thank you

   almost 3 years ago

1. Nick Shand ★★★★★

   Great service from James at the Car Store. Really couldn't do enough to help, whilst test driving one car I was considering buying, he located another, same make, model and spec, with less mileage and a year younger for almost the same price. Still well within my budget. The car was brought from York within a couple of days and I collected it today (3/3/23). James made the whole process seamless and easy. Many thanks.

   almost 3 years ago
2. Von Vargonhund ★★★★★

   Service and MOT carried out. Really great customer service and communication from start to finish with CarStore. Very professional and great new venue/showroom in Warrington. Offered to drop us off/pick us up and even gave the car a clean. Would highly recommend.

   almost 3 years ago
3. Alex King ★★★★★

   Excellent service from start to finish, quick and easy process and no pushy sales. Alan was great from the start and James was a great help and made the purchasing process easy. I Will be going back when I purchase another vehicle.

   almost 3 years ago

1. Max Whiteley ★★★★★

   Went here after going to WeBuyAnyCar and it was far better service and £££, Couldn't fault it. Friendly atmosphere, clean & comfortable environment. The staff were very approachable and respectful. Delt with a fella called James G and he was very hospitable, making sure we had drinks and were aware of certain things related to the car I was selling. Would definitely recommend.

   almost 3 years ago

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