Mercedes-Benz of West Bromley (After Sales) London

Reviews

1. Firas ★★★★★

   Always helpful service from the team at Mercedes-Benz of Sydenham. Keith in Parts helps every time, approachable, positive, and focused on solutions. Kyle answers questions clearly and goes further by offering useful detail and sorting things out on the spot. Both take personal ownership and make the experience smooth from start to finish. A reliable and professional team who set a high standard for customer service.

   almost 7 months ago
2. Stanimir Tonchev ★☆☆☆☆

   Mercedes previously offered a convenient same-day collection and return service as part of their service plan. I dropped off my car at 8:30 AM as scheduled, greeted by friendly and polite staff. However, after waiting five and a half hours, the car was returned unclean—a disappointing oversight. As loyal customers for over a decade, we’ve noticed a significant decline in service standards. This experience was particularly frustrating, as it fell far short of the quality and attention to detail we’ve come to expect from Mercedes.

   almost 7 months ago
3. Li ★★★★★

   Excellent experience with Keith DaVeiga at Mercedes-Bromley. He arranged the B service and some additional work for my C63 back in September seamlessly, and when I requested for some additional information later, he responded immediately with everything I needed. Professional, efficient, and genuinely helpful — Outstanding customer service. Steven

   almost 8 months ago

1. chris compton ★★★★★

   I've used this branch for ten years or more without issues until recently. After a service, My Mercedes App and the vehicle still showed that service was due. On pickup, the Staff said it would update in 24-48 hours, but it didn't. The Mercedes Me app team told me to return to the dealership for a reset. When I called, I was told I needed to book the car in for the day, which wasn't convenient, as I knew it was only a minor job -and also an error caused by the workshop team. Despite promises to follow up with a call, I never received a response. Eventually, I spoke with Keith, who quickly coordinated the update while I was on the phone—I brought in the car, and he resolved the issue within 10 minutes on the same day. I would like to say that Keith successfully transformed a frustrating experience into an efficient solution-

   almost 9 months ago
2. Oluwayomi Oni ★★★★★

   Loosing my Mercedes C200 keys was a stressful experience, but Mercedes Benz of West Bromley turned it into a remarkably smooth process. From the moment I walked in, Neil within the parts department provided exceptional customer service. He was knowledgable, efficient, and genuinely empathetic to my situation. The entire process of ordering and programming a replacement key was seamless and well-communicated. I was particularly impressed by the speed of the service; the key arrived earlier than expected, minimizing the inconvenience. Neil’s professionalism and dedication to customer satisfaction truly stood out. If you need assistance with your Mercedes, I highly recommend Mercedes Benz of West Bromley, and especially Neil - you’ll be in excellent hands.

   1 year ago
3. Luke Harper ★☆☆☆☆

   This place is a joke and tarnishes the reputation of Mercedes. They honestly haven't got a clue, management is non-existent and the place is run terribly. Making me trek there believing issue with car was fixed to find out he hadn't been worked on at all this is after waiting well over a week in the belief they were getting it sorted, their staff are very clueless and don't know whats going on. I would not recommend this branch and would choose the Dartford one over them, please don't waste your time. You WILL regret choosing them, if only I'd know what a clown show they are I'd never have bothered.

   almost 3 years ago

1. Tom P ★☆☆☆☆

   This place is terrible, can’t call them, reception staff often rude and look like they can’t be bothered to be there. Haven’t yet had the car actually cleaned properly when having a service. I once got charged too much and they took over a week to sort it out. Business lounge is a joke with WiFi that is insecure. Considering this is meant to be a luxury brand, I had 10x better service at Ford garage back in the day.

   almost 3 years ago
2. Emmanuel Siojo ★★★★★

   Very helpful staff and a decent garage. I went here to get a auxiliary battery for my c300 and the guy who served me was very helpful and taking his time to sort out what I needed. He was kind person and even offered to ask the mechanic to look at the car if I got the right parts. But unfortunately because they were busy and I have to rush out and decline to wait. But he says that if the part was not the right one, they could easily get me refund. Great place but of course it’s a brand so a little pricey.

   almost 3 years ago
3. Haz Sadaat ★☆☆☆☆

   Being a Mercedes customer and having dealt with them for years this would have to be the worst customer service experience I have had. I normally use the Mercedes Stratford, as appointments were not available there I I arrived and was informed I would have a wait time of 2 hours approximately and after I had waited above 2 hrs I approached the staff (name of staff) as I could see my car was still parked and I had no notifications on Mercedes me either. The staff spoke to me very rudely and said if you have not received a text then that means the car is not ready and they are still working on your car. I have never seen such an appalling customer service and least expected of Mercedes. I would expect Mercedes staff to treat all their clients with due respect and above all not speak in a rude or demeaning manner. I was made to feel like I was a burden for them and they were actually doing me a favour and somehow I am hindrance to their working day. Their behavior was similar to most of the customers, when the customers were all dealt with one of the female customer service member told her colleague I can’t take this anymore! This is not acceptable and Mercedes really needs to ensure that their clients are valued and experience a service which is above par.

   almost 3 years ago

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