I’d like to say a huge thank you to the fabulous team at the Sydenham branch—especially Abdul, Steve, and Steven , for helping me with an issue with my car. They genuinely went above and beyond to try to fix it, and I can’t thank them enough. Their dedication and customer care truly stood out, and they absolutely deserve to be recognised.
Great experience! They offered very competitive prices and had my tyres fitted in under 30 minutes. Super friendly team, fast delivery, and excellent service overall. Very pleased — highly recommend!
I came to this centre to check on my appointment time and that I had ordered the correct tyres. I was met with Abdul who was extremely friendly and helpful. There were no parking spots so I pulled up in front of the garage doors. Whilst talking to Abdul a mechanic began reversing a car out and was hold down the horn on a car he was driving and yelling. Abdul told him to calm down as did I. He just continued yelling, confronting his colleague and just being so unprofessional. I told Abdul I wasn't sure I trusted these guys to touch my car. His mates were laughing at the incident that was unfolding. Abdul assured me that the lads would not be touching my car and that there was a really lovely female fitter at work tomorrow morning. I have since read reviews of this autocentre and will not be coming back after tomorrow. I will also want to check what is being done to my car and by who.
I went to Halfords Auto Centre for an MOT, and like several other reviewers, I ended up having to pay an additional £450 for repairs. Unfortunately, I only realised afterwards that this seems to be a common experience for customers here. What really concerned me was discovering issues after I drove home. I heard a rattling noise from the engine compartment, and when I checked, I found the dipstick lying loose along with a chisel-like tool left behind under the bonnet. The coolant level was also below the minimum mark, which makes me question whether all the required checks and work were actually completed during the service. I’ve submitted a formal complaint to Halfords and am now waiting for their response. I’m sharing this experience to make other customers aware and to encourage the company to take more care with vehicle servicing and quality control.
Don’t even deserve the 1 star. Took my car in for service and mot on a Tuesday was told it failed and they needed to order a part so I asked if it’s ok to leave there and pickup when it would be done I was informed yes it would be fine. so when I went to collect the vehicle I saw there was damage done and now I have been told that because it didn’t happen in the garage but in the public car park space that they parked it in while in there care that they won’t be doing anything to fix the issue
Dropped car off at 815 for 830 service/ MOT appointment, first car to arrive. I asked for an estimate as its always been done in 3 hours or less, and was told “by 1700” by unhelpful receptionist. As Im a long walk from home, I went to a local gym, called 3 hours later, they put me on hold then hung up. I visited 30 mins later, I could see car inside with only two other vehicles and asked for an update, and received the same 1700 and the receptionist was unhelpful and when I said I am 40 mins from home so I just want to know whether I should go home or not. Called customer services, very nice but still no car, nearly five hours. I wont use Halfords again if they cant respect an 830 first appointment that was booked as I had other things to do today. Update, car service took just over 5 hours, and at the end I was told I was the lucky one whose MOT was done (passed) as others were cancelled due to staff shortages. Its been same excuse for three years.
Dropped my car off at 9am for a major hybrid service and was greeted by Abs the manager and i told him that the car might need additional work as i was advised by another garage that my brakes were worn. I received a follow-up call at 10.30am and he gave me an update about the status of my car and told me that my brakes were in a very good condition and the grinding noise i was hearing was from a shard of metal stuck in my brakes. When i came to collect my car he showed me all the old parts and assured me that the brakes were safe and did not need replacing. I will recommend his services to anyone for his transparency and honesty. Great service and what a great guy
Halfords Sydenham has terrible service. I keep making a bookings online and on the day of the booking they call me to cancel it saying that the person that does it isn’t in (on one occasion had no explanation). This has happened on 3 separate occasions now, one after the other. Why have a booking system with available dates if you’re going to keep cancelling and using the same pathetic excuses all the time? I have only had issues with this particular branch and I think it’s time for Halfords to hire new staff who actually care about doing their jobs.
I took my car for an MOT and they broke my rear view mirror. They tried to repair it without saying anything to me, but it's such a shocking shoddy repair that I noticed it 4 days later as the mirror kept drooping down and now won't stay up. It's been 10 days with absolutely no communication and I've chased about 5 times and put in a complaint. Disgusting customer service and experience. I can't drive my car safely as it won't stay up anymore, so it needs to be repaired asap. I do not recommend at all. Zero stars. I also saw the way the cars were handled whilst I was waiting such as speeding over the curb from a standstill as they couldn't be bothered to move the car behind. I had already decided never to go back after I saw that.
Halfords Autocentre Sydenham is located at Unit A4 Green Retail Park Spine Road, London SE26 4PU, UK
You can contact Halfords Autocentre Sydenham at +44 20 8659 6342
You can find directions to Halfords Autocentre Sydenham by following this map link
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