Lea Marston Hotel

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Reviews

1. jared hickman ★★★★★

   Stayed there earlier in the year for a weekend away, we was upgraded to a suite which was very nice so we stayed an extra night! We are staying again tomorrow so we are close to Birmingham Airport. Really looking forward to it and our daughter loves the pool

   1 month ago
2. Steve Farrow ★★★☆☆

   Room was cold with luke warm radiator at best and the towel rail had no heat at all. Seems the earlier similar complaint hasn't been acted on despite the comments from the hotel. The room was very tired with damaged surface on the bedside table. Gave 3 stars as the food/breakfast was good. Certainly wouldn't recommend as you can get better elsewhere.

   1 month ago
3. Johnny Harper ★★★★★

   We had such a wonderful stay! 11 of us stayed and we had a meal booked for 14. The staff and the service I would say are the best we have had from anywhere. From when it was booked to after the event, Steph really looked after us. The meal was superb. We will definitely stay here again.

   almost 2 months ago

1. Brook Newman ★★★★★

   We stayed one night . walked into reception greeted by a welcoming and polite gentleman . He went above and beyond to assist us with anything we needed for our stay . staff from start to finish were all there to assist us with anything we needed . We received a complimentary drink each for booking with them.Upon arriving in our room it was very Clean and neat . The toilet , showroom were exceptionally clean with great toiletries included. The beds were very large, clean and comfy we had a great night sleep.The breakfast was of high quality, fresh and very hot . The spa we cannot fault, it was calm, clean and had many facilities to use. The location of this hotel is also amazing it is very quiet and peaceful. There is so many options of things to do on resort like golf and spa, you can also visit the onsite pub or bar lounge. We cannot wait to come back again for the weekend. High recommended to members of the public or business trips ⭐️⭐️⭐️⭐️⭐️ Thanks , Brook and Millie

   almost 2 months ago
2. Wahid ★★☆☆☆

   The hotel presents itself as a luxury hotel, however, our experience was of the contrary. The room felt pretty outdated. The room was very cold. Heating didn't work initially upon arrival. The bathroom sink literally overflowed as soon as you opened the tap. Although the hotel claims to have so much acres of land, there's not really a nice walking area etc. We wanted to use the sauna and steam room and required gowns. Yet the staff said that we needed to pay extra for gowns. Even though we paid 200 odd quid for a couple nights they couldn't just borrow the gowns. The swimming pool and sauna facilities are OK. On our last night we were interrupted in our room at least 4 times. Couple times staff asking us when we were going to leave which was odd.. or someone knocking to see what was happening with the heating. Overall, I personally wouldn't recommend. We've experienced Premier inn rooms at a far better standard. Highly disappointed

   almost 2 years ago
3. Amie Watt ★☆☆☆☆

   Awful...I walked out! Booked a spa day for my birthday for my husband and I. It was honestly the worst spa I have ever been to. Changing rooms were disgusting with mould on the ceiling and plaster falling off. Lockers and benches broken. Hairdryers missing and rusty holders falling off the wall. Not to mention how dirty they were. I never made it to the pool after hearing the other customers complaining of how cold it was. It was also full of miserable, cold children. Relaxing area was dark and unappealing with a couple of stale pastries left out. The staff thankfully, were lovely but I felt so sorry for them having to deal with so many complaints. Completely ruined my birthday.

   almost 2 years ago

1. Alisha Bunting ★★☆☆☆

   Liked - Beautiful location and lovely hotel room. Disliked - Staff/customer service was hard to get in contact with prior to stay. Wanted to book treatments and it took me 2 days (calling 3x both days and no response both times) and an email to them direct to get in contact. They emailed me back and told me I was unable to book treatments due to having no availability. The day before arrival they called me to confirm that I was then able to book treatments which was great however why couldn’t book them myself in the first place? Because nobody would answer me. Upon arrival we needed to pay a £50 service charge without warning or reasonable notice on top of already paying in advance. The spa wasn’t peaceful or relaxing due to high volumes of people (opposite to reasons for going to a spa). Room was freezing and took AGES to heat up. Woke up to £30 charge on my credit card without my consent as I hadn’t spent any money on my credit card during my stay so needed to go to reception first thing in the morning to confirm what on earth this was for. Would not recommend this hotel for a relaxing stay unless you want to wait to go into the jacuzzi for 20 minutes due to over crowding or payments to be taken from your card without consent. Really really disappointed.

   almost 2 years ago
2. Lisa Hickin ★★★★★

   We enjoyed our Christmas Dinner and dance with an overnight stay. Thoroughly enjoyed. Food was gorgeous. However, breakfast could've been more organised. It seemed we had to wait for cups, orange juice, eggs etc. All good and would recommend though

   almost 3 years ago
3. Kate Stevenson ★☆☆☆☆

   Dreadful. We booked a relaxing couples spa day. Relaxing it was NOT! The swimming pool was full of children. The mud treatment room was dirty and cold. It wasn't a cheap booking. Just felt like a leisure centre with towels. Lunch couldn't cope with 2/3 tables at once. We asked to moved at told we couldn't. A table next to us asked for vegetarian food and were told no. No one checked for allergies. Don't waste your money

   almost 3 years ago

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