Edgbaston House Lodging Business in Birmingham

Reviews

1. JM Farid ★☆☆☆☆

   There was no staff to check me and my wife in, their check-in kiosk was broken, and I called the helpline for 20 minutes multiple times with no answer. Absolutely appalling for a hotel to be unreachable and unable to check-in. I had to find alternative accomodation at 11pm. Furthermore, I couldn't leave the gated carpark because their gate was broken. When I called the following day for a refund and compensation, apparently the best compensation they could do amounted to £30.

   almost 7 months ago
2. Phil Howden ★★★★★

   Beautiful Hotel. No staff on site but service only a phone call away. We had a small problem with our room and this was quickly resolved without fuss. Great location and very clean.

   almost 8 months ago
3. Guy Pickering ★★★☆☆

   So the room is spacious and nicely decorated. Bathroom includes a rain shower head. Bed is very comfortable and room overall is clean. The location is great - 5 mins from Morrisons and the Hagley road for buses and trams. Having no staff on site was a problem for us. Firstly, I missed the email telling us we needed a code to get in the building (that was my bad, but not typical for a hotel). The call to the supplied number went to voicemail. Once inside, the automated check-in screen had crashed and I had to power it off and on. Then it said our room was not ready and did not issue a room key. Eventually we got through to someone on the phone who gave us another code to get a room card. But, the first room lock was not working - the battery was dead. Finally we got a card to a second room. The safe in that room was not working and calls (again to voicemail) went unanswered. The door locks are also weird and you have to really confirm they are locked, otherwise they remain open. So, overall, nice rooms, great location, but the issues with the room cards and safe not working means we'll just stay at the Marriott up the street who have real staff on-site to deal with any issues if they arise. The lack of responsiveness was a deal-breaker for us unfortunately. Having remote staff could work if they answered the phone, but they don't.

   almost 10 months ago

1. Hannah CT ★★★☆☆

   Overall a good stay but unfortunately we didn't sleep because the room was so hot. First impressions, the location is lovely and once you've found the secure car park it is really convenient getting to the centre. The room was lovely and well decorated. However it was so hot the thermostat said it was 27 degrees! We couldn't get the air con to circulate cold air and didn't have a fan. We left the 3 windows open which were on the ceiling as we were on the top floor. However when we got back the room had filled with leaves from the trees above making a mess everywhere! So we had to sleep with the windows partially open and extremely hot. Then in the morning the birds made a lot of noise which continued when we shut the windows. For the price I do feel it was quite expensive. But it was a lovely hotel and had a great location with parking.

   1 year ago
2. Ian Turner ★★★★★

   This modern hotel was a perfect find for us as we needed to be on Birmingham University Campus for a couple of reasons. We were welcomed warmly and were very impressed by the hotel facilities and architecture. Our room was very spacious, comfortable and air conditioned too, so perfect! En-suite and whole hotel was spotlessly clean and clearly well maintained. Evening meals in the bar were excellent, as was the service. Breakfast in the main restaurant was a buffet style, again, with excellent food and service. Really recommend and rate this hotel, and the whole experience. Thanks to all the team and Maureen at checkout.

   1 year ago
3. Benjamin Briggs ★★★★★

   This place was unexpectedly interesting and beautiful. The heated floors were appreciated, and the bathtub in the bedroom was fun, but it was the friendly/helpful staff that made it especially worth staying.

   almost 3 years ago

1. Nitika Frost ★★★★★

   Stayed with my husband recently and the hotel's location is ideal, close to the city centre. The decor is very classy and the rooms are clean and spacious. The staff were very helpful and accommodating to any requests. Great stay, would definitely recommend!

   almost 3 years ago

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