R12 was very helpful. He gave us a detailed description of the area and the house we were viewing overall great experience.
Riz was class, really helpful giving us loads of info about the houses and also sorting us a few extra benefits for the one we chose. Great guy to go to if you’re looking to sort a good house quickly and efficiently
Jeewan was a brilliant help 2 years running. He was quick and professional and helped us find the best house for us, both times. Property Solutions as a whole are respondent to issues quickly and efficiently.
TLDR: These landlords are trying to deduct an extortionate amount of money on cleaning charges and are trying their luck charging us with issues pre-existing to the house before we moved in I don't ordinarily leave reviews on anything, but the way Property Solutions handled our end of tenancy I really feel like I have to. They've deducted £315 off our deposit for professional cleaning and gardening services because they claimed we didn't clean the house to a high enough standard. This is despite the fact that it's borderline illegal to force your tenants to pay for that. The only remaining jobs for both cleaning and gardening they listed on their move out inspection was another pass on the oven (which we did clean on moveout and was pretty filthy in the first place when we moved in), we forgot to wipe down the top of the washing machine, I forgot to vacuum under my bed and we didn't weed the garden enough to their standards (pictured below is the garden on move in and move out. They're charging us over a £100 for THAT). This is despite the fact that me and my flatmates spent three entire days cleaning the house top-to-bottom and that arguably it was in a much better state than when we moved in. As just the tip of the iceberg to the amount of issues in that house, when I when first stepped into it the damp was so severe that it set off my 3-year dormant asthma and I had to get out of there ASAP and wait half an hour for my lungs to calm down. ALSO also, they tried to deduct more of our deposit to charge us for pre-existing issues with the house. These include the lack of a recycling bin (despite the fact we texted them in the first few days of our tenancy telling them that we never received one), gum stains on my bedroom floor carpet that are clearly visible in all the move-in videos we took literally first thing on getting into the house, and mould issues they are clearly not new and again are present in all the move-in videos we took. Thankfully they waived most of these, but on the few they didn't when we asked them to itemise their costs and provide picture evidence that they fixed what they said they would they flat out refused. They also refused to do the same thing for the cleaning and gardening bills. I don't think that's strictly verboten, but it just feels scammy. We've had to concede defeat because none of our complaints were going anywhere, and the whole process has been so demoralising. They get two stars because they did replace our washing machine when it sounded like it was going to explode and they got us a dryer (although bear in mind they didn't get the last tenants one, so by the looks of it they spent a good chunk of their tenancy hanging their clothes to dry, sometimes indoors in the already damp riddled living room. That's what they were doing when we did the viewing last January anyway). I hate leaving complaints about stuff but I honestly feel like I have no choice in this instance. (PS included photos below to prove the house looked fine when we moved out lol)
Property Solutions were great! I love the Whatsapp group we had as it made it very easy to report concerns and keep links for the maintenance. They also updated us with information about helping around the house, how to work the boiler, when people were coming to visit and when our maintenance requests would be completed. Maintenance was always done very quickly and had no issues with any of the team! Deposit was secured away and got full deposit back!
Property Solutions have been more helpful than any other letting agent when finding my house mates and I affordable and nice housing. Their maintenance reporting systems has meant that any issues that have arisen have been resolved quickly and efficiently. Riz has been especially helpful during our moving processes and keeping in regular contact with us when liaising with landlords on our behalf.
NEVER AGAIN A message to students: Even if you think this letting agency is your last hope, you’d be better off staying at home. Countless maintenance issues went unsolved for the whole tenancy, rude staff, illegally held deposits, plus the deposit took over 120 days to return (sounds like we were lucky to get it back looking at other stories, had to ring every day for 4 months) Trust me, you don’t want to deal with these people.
0 STARS- DO NOT GO WITH PROPERTY SOLUTIONS !! They illegally made me pay for cleaning (which I had done- most would have been dust from not living their for a month) and would not give mine and my housemates deposits back until I agreed to the cleaning charges. They will add charges to your deposit that you didn't do- we got charged for a missing bin lid that never existed. They act like they know the tenants when you are viewing properties, but in reality they don't know any of their tenants. Their properties are made to look like they are high quality but they really are not. We had to go in to see them if we had issues at times because they never respond to emails- I have no idea what they do all day but it's definitely not helping their tenants. Good luck to anyone who signed a contract with them.
Absolute joke of an estate agents. Tell constant lies, take weeks to respond to e-mails and the quality of their properties are disgusting. If you are a student, maybe you would deem this acceptable but as two young professionals, renting through PS is the biggest mistake we made. The only thing I have been able to find which is a positive and allowed me to give 1 star is that their deposits are relatively cheap for the market so if they find reasons to deduct things from the deposit it's not really a great loss.
DO NOT GO WITH THIS LETTING AGENCY!!! If I could give zero I would! Honestly awful when it comes to deposits and quality. I’ve been calling, emailing and even going down there in person to find out our itinerary and when our deposits are being returned. 3 month after moving out and still now deposits. Best bit? They won’t talk to me about my money, only the head tenant can converse. So choose that person wisely. Say goodbye to £400+ because you’ll struggle getting that back!
Property Solutions is located at 515 Bristol Rd, Selly Oak, Birmingham B29 6AU, UK
You can contact Property Solutions at +44 121 472 1133
You can find directions to Property Solutions by following this map link