Excellent experience from start to finish. Staff very friendly and went above and beyond for our stay. They even decorated one of our rooms with birthday banners and balloons as one of our party celebrated their birthday during our stay.
We stayed at this hotel for 5 nights and it was brilliant. The room was clean and well presented all be it a little bit dated. While we were there all of the staff were very friendly and helpful. We couldn’t have wished to be made to feel anymore welcome than we were, particular thanks to Vicki and all of the reception and hospitality staff who are all a credit to the hotel. We definitely enjoyed our stay and have no reservations at all about recommending this hotel. Many thanks to all of you x
Rooms starting to look a bit tired but immaculately clean. Girl booking in, taking restaurant orders and delivering food was very friendly. Food (a burger) was excellent value and tasty. Breakfast was cold buffet and cooked food done to order and again very nice. Would happily stay again.
10/10 would recommend this Inn!! After having a struggle of a time leaving a different bug-infested hotel in middle of the night, this premier inn was awesome to find and we were so thankful they had an available room so quickly with early check in. Clean bed, clean bathroom was perfect. If you’re looking for affordable but everything you could possibly need, definitely would recommend. Staff was extremely kind throughout our stay. Breakfast had good options as well. Such a relief to find this place!!
This place met and exceeded expectations. The room was fine although a little tired compared to some premier inns I'd stayed in BUT.... Oh the staff. Vicky on reception (and everywhere else) was exceptional. It was my 60th birthday and I couldn't have asked for better service or kindness. I won't say what Vicky, Emily or the chap in charge on Saturday night (sorry I didn't get his name) did for us but I've never had this at any other hotel.. And I've stayed in expensive and budget hotels. Just the best experience ever. Highly recommend this place. Perfect location for York with the park and ride only 3 miles away. Thank you for allowing us, and our extended family, to stay in your hotel xxx
Ideally located, although the entrance off the main road could do with street lights as it is difficult to see in the dark. Maybe some speed humps too as people do drive down pretty fast, and when you have small children it can be dangerous. Staff are attentive and nothing is too much trouble. Excellent service. Rooms are pretty clean, maybe the odd cobweb in a corner but that's not a problem. Clean bedding and towels, comfy beds. And you hardly notice the traffic noise on the nearby A64. Will definitely stay there again
Room would have been given 5 stars but it was quite cold. Very comfortable and warm once snuggled up in bed and slept very well. Breakfast was excellent and plenty of it. All in all a good experience
Very friendly and helpful staff. The room was clean and warm, the bed very comfortable. Breakfast was superb, hot and tasty and served up exactly as requested. Fantastic stay can unreservedly recommend.
My partner and I have stopped at many premier inns over the years,but this was the worst one to date. We arrived and checked in,we asked if there was an evening meal available the manger said yes no problem we can do you a meal deal for £30 for the 2 of you,so I paid the £30 and we sat down to eat 60 minutes later,looked at the menu and ordered 1 prawn cocktail and 1 soup,then for our main meal we ordered chicken chargrilled with chips and salad. The prawn cocktail had a big tomato at the bottom with a big mound of lettuce and 6 prawns and a piece of stale Gibraltar bread,I had the Broccoli soup,it tasted like water with herbs and a piece of stale bread.the main meal was chicken and chips with a little salad,the chicken looked like a piece of Gammon and was dry to taste. It was very disappointing,and I’m sorry to say breakfast was not a lot better,it was cooked to order,and my grandson of 11 could of done a better breakfast. I wish we’d eaten at McDonald’s just over the road,better quality and better value for money. However the room was fine,but we will not be visiting this premier inn again.
Premier Inn York South West hotel is located at Bilbrough Top, York YO23 3PP, UK
You can contact Premier Inn York South West hotel at +44 333 321 9203
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