Motel in York

“Beautiful hotel, very close to train station and a short walk from the main shopping area of York. We had a lovely visit, and most of the staff were very courteous, welcoming and friendly. The room was well presented and we had a very comfortable bed. It is a higher priced hotel and you could see the attention to detail and little touches that made it special. We were slightly disappointed that we didn't receive the same warm level of greeting as other guests. It was a stay we'd saved for and had looked forward to very much. It was obvious they had regulars, which is fantastic and means the hotel gets it right as a general rule. But it would have been nice if we'd had a little conversation with the check-in member. The couple being checked in next to us were being asked very general questions like where they'd travelled from, creating a little conversation, but we didn't get the same; just a hello and asked about what card we wanted to put on file for incidentals and then silence. I did attempt to make a little polite conversation with the receptionist but it was clear that they were not interested. It made us feel a little awkward. Asking simple customer service questions makes guests feel welcome and at ease, which we didn't experience at that point. On checking out it was better; we were asked if we'd enjoyed our visit to York, where we were going back to, etc. It made us feel more welcome, even though we were checking out. All in all though, our check in experience hasn't put us off booking in again at some point. Chances are it was an exception to their usual level of service.”

“We had our small post wedding celebration here in The Courtyard. We stayed the night before and the evening of our wedding. The entire staff, from Event management as my first contact, to reception staff and the breakfast greeting was superb. However, a very special mention must go to Yontshi, who made sure we enjoyed our tasting menu the night before and took charge of our reception on the Saturday. She made us feel like we were the most important people in her world. Thank you Mr & Mrs Miles Walker”

“I had a wonderful stay at Roomzzz Hotel York! This was the first hotel me and my boyfriend stayed at, and it will always be our favourite . The rooms were spacious, modern, and impeccably clean, making it a perfect home away from home. The staff were incredibly friendly and went out of their way to ensure I had everything I needed. We missed breakfast in the morning and the lady at reception made sure we got our breakfast. The location was great—close to key attractions but still peaceful and quiet. I especially appreciated the thoughtful little touches that made the stay extra comfortable. I highly recommend Roomzzz to anyone visiting York we will be visiting again!”

“Location - great, 10 mins walk to York. Staff - friendly and super efficient, a pleasure to see a team working so well on a very busy breakfast shift - much better than many large corporate chain hotels we have stayed in. Breakfast - decent breakfast with a good range of options. Room - good size, very clean and warm. Parking - very reasonable price for parking in York. Stay again - definitely. Value - very good. Recommend - absolutely. Overall - spot on, far better than many places we've stayed in.”

“I had a great stay at this modern and stylish hotel. My double room was well equipped with a Nespresso machine (with four pods), plenty of coffee sachets, and a good selection of teas. The bed and pillows were extremely comfortable, and I loved the clever touch of the TV hidden behind a sliding piece of artwork. The large windows let in loads of natural light, and the room controls made it easy to adjust the temperature and fan settings. The shower was another highlight — a spacious, low-level shower enclosure with both a rainfall and handheld shower. Water pressure and temperature were excellent. The separate sink and worktop merged just to the side of the bed area was a nice feature. Breakfast was stacked full of self serve continental options as well as orderabke cooked options including a full English, priced at £25 for adults, but it was included with my stay, which made it great value — and it was absolutely delicious. All the staff were friendly and very helpful throughout my stay. The hotel overall is clean, bright, and modern, with a welcoming bar area that’s perfect for relaxing. A great stay”

“Lovely comfortable hotel, lovely staff. Lovely hot buffet breakfast. 3rd time staying here. Close to train station and a few minutes walk into York itself. Would recommend.”

“Lovely and friendly staff. Service was great. Really nice setting and we though excellent value for money. The topside in the carvery was so nice and tender! Such ashame that there are a lot of negative reviews and we’ve avoided going for that reasons but we will def visit again after today.”

“The Milner is still upto a great standard. Staff are excelent. We were in a front facing superior room. With fantastic views of the Minster. We had a meal last night which was cooked perfectly and the breakfast this morning had a great selection and good quality. We will definely be visiting next Christmas as it is idealy situated for York city centre. Very dog friendly hotel”

“Stayed 3 nights with a dog got offered a bigger room than was booked very clean lots of space bed very comfortable and brill shower . We payed for breakfast it was delicious lovely and hot staff were very welcoming would recommend”

“Location is perfect for visiting .walking 5-10mins to the hotel. All the stuff like bed sofa furniture are new and comfortable let me feeling at home , warm cleaning and convenient. Walk 2mins to the old city wall, about 10mins to the minster cathedral, York museum and fantastic garden old abbey, all the old street ,shopping center and castle museum plus railway museum just in 30mins walk away. With the perfect price , l like say this is the best hotel I ever been. Highly recommend”

“Attended the Ringtons Tea retirees’ Christmas bash at the Novotel in York and it was exceptional from beginning to end. The hotel itself is in a cracking location just a short walk from the river and the city centre, and it has that modern, clean, relaxed feel that makes you settle in straight away. The event was handled brilliantly. The staff were outstanding – friendly, organised, and genuinely attentive without ever feeling intrusive. Nothing was too much trouble for them, and they kept everything running smoothly all evening, which really helped set the tone. The food was superb. Every course was well presented, piping hot and full of flavour. Christmas meals at large gatherings can be hit-and-miss, but this was one of the best I’ve had at a group event. Plates were cleared promptly, drinks topped up efficiently, and the timing between courses was spot on. The atmosphere was fantastic too – warm, festive and full of energy. The room was set up beautifully, plenty of space, great lighting, and everything felt well thought through. It made the whole celebration feel special, and it was lovely to see so many familiar faces from Ringtons enjoying themselves. Overall, Novotel York delivered an excellent evening: great service, brilliant food, a lovely festive setting, and staff who genuinely helped make the night memorable. Couldn’t have asked for more. Highly recommended.”

“This is our own experience with this business, and we know different clients will have different experiences — but we always leave reviews based on the service we received when we ordered or visited. Review for: Moxy York – Black Horse Lane, York First Impressions
Moxy York immediately stood out with its fun, urban, and modern vibe. The downstairs area is full of character, decorated with eye-catching urban art, hanging pod chairs, plenty of selfie spots, and even a photobooth complete with dress-up hats and caps. The luggage carts by the entrance were incredibly helpful when we arrived with multiple suitcases. The overall first impression was stylish, energetic, and welcoming. Cleanliness & Safety Concerns
The hotel was clean throughout — from the reception area to the lifts and guest rooms. The lifts are secure and won’t operate until you scan your room key, which we appreciated as an added safety feature. CCTV inside the lifts added an extra layer of reassurance. The bathrooms, both in the public areas and our room, were spotless, and the baby-changing facilities downstairs were spacious with a wide sliding door that easily accommodates a pram. Food Quality
Breakfast was excellent, with plenty of hot and cold options, good coffee, cereals, pastries, fresh fruit, and a variety of juices. Gluten-free options were clearly available, and we loved the sign that mentioned vegetarian sausages cooked to order—just ask a staff member. Everything was well stocked and fresh. The bar also served well-priced soft drinks, and we appreciated the free pints of cold ice water when requested. Ambience & Surroundings
The ambience at Moxy York is playful and modern, with thoughtful design details such as bright pink filler used deliberately to highlight cracks in the concrete floor—turning something ordinary into part of the décor. There’s a beer garden, a pool table, books, board games, magazines like Empire, and even a free retro Street Fighter arcade machine. Everywhere you look, there’s something creative or fun. The hotel feels lively yet relaxing, perfect for groups, couples, families, and students alike. Service & Atmosphere
Every member of staff we interacted with was polite, friendly, and eager to help. The front-desk team created such a welcoming environment. We loved the gesture of a free cocktail or mocktail each on arrival. They even had special offers like a 20% student discount and a free mimosa for graduates on the day we visited. Dog owners will appreciate the custom stand at reception with water bowls for both large and small dogs. Small touches like free cucumber water at the bar and umbrellas available to rent added to the sense that Moxy pays attention to guest comfort. Facilities
The hotel offers lots of thoughtful amenities: A well-equipped workout room directly opposite the lifts Fast, clean lifts with fun selfie-style Instagram templates inside Monthly event notices and clear signposting throughout the hotel A first-floor ironing room accessible with your room key Modern, comfortable guest rooms with sensor lights under the bed (perfect for late-night bathroom trips), air conditioning, USB ports, a European plug socket, a wing-backed chair, a kettle with tea/coffee and Biscoff biscuits, and secure locking feature. Bathroom amenities including shampoo, conditioner, hand wash, and body wash The room was quiet with no banging or noise from other floors, leading to a very peaceful night’s sleep — something not all hotels manage successfully. Although there is no on-site car park, there is a Q-Park nearby and several other parking options within walking distance via parking apps. Signing up for Marriott Bonvoy is worthwhile too, as it makes Wi-Fi sign-in quicker and lets you collect points. Overall
We wouldn’t hesitate to recommend this hotel and look forward to staying at The Moxy in York again on our next visit. I hope this honest review helps others make an informed decision.”

“Second stay at this Travelodge. Ideal location, easy 10 minute walk into York centre. Excellent service from Rebecca on reception who was very friendly and helpful. Breakfast the standard all you can eat buffet which was plentiful and fresh. Only downside was the parking ( we got the last space on Sunday mid afternoon) guests were allowed to park up to 5pm on day of departure which meant the car park was constantly full. Otherwise a good stay.”

“Ideal location for our needs visiting family in York. Decent sized room with very comfortable beds. The shower room smelled fusty (as it did on a previous visit. I think it's a drain issue). Good buffet breakfast with a good choice of hot food. Free parking.”

“You can never tell with a review, but this is my honest opinion of my experience at this hotel. Lady at reception, very efficient, polite and very cheerful. My room was very clean, I checked ruthlessly. The location is amazing, about 5 mins walk from the station and in an area with plenty going on to entertain and feed yourself. Can’t report on the food as we had stuff planned.”

“Stayed here for a night for my first time in York and loved it. The hotel location is very convenient as it's right next to the station and shops. The staff are lovely and accommodating; kept my food in their fridge and reheated it for me. The room was clean bed was very comfortable and had a tea corner. The TV connects to mobile so was able to watch Netflix/YouTube! Also the breakfast was great. Would stay again next time I'm in York.”

“Great location, close to the train station, and in a central location. Beautiful view no matter which side you're on (we were facing the southwest. The room was very clean and spacious. Our only complaint is that there was no shower hose, which makes it difficult to thoroughly rinse. The shower had one of those gentle "rain" heads that can't be adjusted at all. The complimentary breakfast buffet was decent, as was the service at the front desk. If we visit York again, we would choose this hotel again. It was here that we learned that the British "How are you?" is actually "Are you alright?" and we thought the front desk employee was concerned with something about us (I checked to see if we had forgotten to get dressed...) :)”

“Very pleasant and relaxing hotel. Staff are very friendly and helpful. Good location, great breakfast choices. Restaurant prices reasonable and good food, well prepared and served. The room was very comfortable and cleaned daily. I would recommend this hotel to friends and anyone else looking for a relaxing break.”

“A great location close to the city centre (a 10 minute bus ride), and honestly the room was spacious, nicely laid out and had everything we needed. The staff were helpful and friendly (all the housekeeping staff said good morning as they passed you by) and I cannot recommend it enough. The jacuzzi was nice and the view of York racecourse from the terrace was stunning too :)”

“Really lovely old feeling hotel. Staff are friendly and helpful. The room was stunning making you feel like you stepped back in time. Bathroom with the jacuzzi tub and huge walk in shower was amazing. Deffintatly will stay again.”

“Stunning hotel with beautiful preserved features, apparently it used to be a manor house and has been used for a hospital in wartime. You can feel the history when you walk through the door. Staff were welcoming when I arrived very late and everyone I encountered was friendly and helpful. The room was lovely with everything I needed, quality toiletries, a comfortable bed and powerful shower. Location was perfect for me, a short drive from the town centre. I was lucky enough to get free street parking right outside the hotel (6pm-8am, then you get an hour so can actually park until 9am). I would definitely stay again and hopefully for longer next time!”

“Amazing experience, about 10 minuite drive from the York town centre. The room cleanliness was up to a high standard, spacious room. The pool, hot tub and spa facilities included in the price of the room. Complimentary towels given when entering the pool area. The hot tub was at a great temperature and very relaxing. Would not reccomend the hotel more :)”

“I 'phoned the hotel a few days before my planned stay in order to request a few things. I was extremely fortunate to have my call answered by Eliana (I hope that I have spelled this lady's name correctly). No-one could possibly have been more friendly, helpful nor intuitive. She was offering us extras for our room before I even had the chance to ask! Amazing! In fact, once we arrived, we found that the whole team was fantastic! Fortunately, our room was not one which Premier Inn has refurbished and so still retained its large desk and useful wardrobe. The free Wi-Fi was fast enough to stream YouTube at all times and the hotel is conveniently located upon York's ring road but only a short drive from the city centre.”

“Great location with the park and ride just up the road. Lovely clean room. Good parking and the breakfast was really good. The pub opposite is nothing to do with the premier inn, so no meal deals available, but it was lovely and the food was great.”

“Excellent experience from start to finish. Staff very friendly and went above and beyond for our stay. They even decorated one of our rooms with birthday banners and balloons as one of our party celebrated their birthday during our stay.”

“We have stayed in this hotel 3-4 times a year for 6 years and we love it. Great location, clean rooms, great staff, you have everything you need and the breakfast is amazing! I arranged this trip as a suprise for my husband for Christmas and posted some decorations to add to the festive magic! See you next time!”

“Hilton York, 1 Tower Street Perfect location for a York stay. Walk around the side of the hotel and you’re right in the city centre: JORVIK Viking Centre is about 100 metres away, Fairfax House is roughly 50 metres, and Clifford’s Tower is practically on the hotel’s doorstep. You’re also surrounded by plenty of bars, restaurants, and shops. Our room was very well appointed and spotless, with a modern-classic feel throughout the hotel. It’s clearly well maintained, and our room’s view of Clifford’s Tower was amazing. The bar is modern and comfortable, and breakfast was a strong highlight—an extensive buffet plus a chef making eggs to order. Parking-wise, pay for the on-site valet. There’s no self-parking at the hotel, and the nearby Castle car park is expensive, so valet is the easiest, best-value option. Service was good overall—friendly and helpful—but not quite excellent; it could be a touch sharper and more responsive at times. That said, everything we needed was handled without fuss. Overall, highly recommended. We visit York a few times each year and would definitely stay here again for the unbeatable location, comfortable rooms, and solid amenities.”

“Clean, comfortable, peaceful and cheap. Lots of parking and convenient for the university and the local buses to get into the city centre, which run often and have a reasonable price. We arrived late and left early, not having any food and so cannot comment on that.”

“Perfect location to the centre, I've stayed here twice. First time went smoothly lovely clean room. Second time, our bathroom toilet and shower overflowed from blocked drains. We were quickly changed rooms to freshen up before leaving for home. Would definitely recommend and will be staying again.”

“The hotel is excellent value for money. The location is perfect because it is within walking distance to most places you’d visit in York, but at the same time, far enough to have silence at night. The room was clean and comfortable. The staff are friendly too.”