The Grand, York

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Reviews

1. Melissa ★★★★★

   this hotel is absolutely beautiful and was booked as a surprise by my now fiancé, for a 2 night stay. from the moment we arrived we were met by friendly, professional staff- from the front of house to reception. we also used the valet service which i recommend as it takes the stress out of parking in york, which is quite hard especially at this time of year. the room we stayed in was a double executive and it was gorgeous, with complimentary chocolates, lemonades and a welcome card which i thought was really nice. we didn't opt for the breakfast however i would like to try this next time. we did have dinner booked for the saturday evening in the rise restaurant- which was very posh- i had the burger which i enjoyed. my partner had the braised lamb shank and although there was an issue with his food, when raised this was rectified and we also got a free dessert which was appreciated. unfortunately i had a chest infection and wasn't well, so although i did get to venture out into the city it wasn't for as long as i would have liked- however the hotel room was so cozy and warm this made matters better. all i keep talking about is returning and we are already looking at dates. this was my first proper trip to york and i can't wait to come back.

   1 month ago
2. Emma Wilson ★★★★★

   We are currently on our way home for 2 nights. We stayed in suite 502, one step down from the penthouse. From the moment we stepped out of the car we received 5*. We used the spa several times meeting different staff. There wasn't one moment I could think I would be more welcomed. I experienced 2 treatments with Gabby. Both were excellent. So attentive. From the work go I built a great relationship with Wayne, he even ran after me when I left to give me a hug. A real gent and so good at his job. George was amazing too. Nothing was to much trouble. We had room served for dining once, the food was incredible as was the service. The breakfast was out of this world, you couldn't want for anything more.

   1 month ago
3. Kyra Fisher ★★★★★

   Beautiful hotel, very close to train station and a short walk from the main shopping area of York. We had a lovely visit, and most of the staff were very courteous, welcoming and friendly. The room was well presented and we had a very comfortable bed. It is a higher priced hotel and you could see the attention to detail and little touches that made it special. We were slightly disappointed that we didn't receive the same warm level of greeting as other guests. It was a stay we'd saved for and had looked forward to very much. It was obvious they had regulars, which is fantastic and means the hotel gets it right as a general rule. But it would have been nice if we'd had a little conversation with the check-in member. The couple being checked in next to us were being asked very general questions like where they'd travelled from, creating a little conversation, but we didn't get the same; just a hello and asked about what card we wanted to put on file for incidentals and then silence. I did attempt to make a little polite conversation with the receptionist but it was clear that they were not interested. It made us feel a little awkward. Asking simple customer service questions makes guests feel welcome and at ease, which we didn't experience at that point. On checking out it was better; we were asked if we'd enjoyed our visit to York, where we were going back to, etc. It made us feel more welcome, even though we were checking out. All in all though, our check in experience hasn't put us off booking in again at some point. Chances are it was an exception to their usual level of service.

   1 month ago

1. Abby Beech ★★★★★

   We have just returned from a 1 night stay at The Grand and would 100% recommend it. It is a beautiful place in a fab location! The staff were all lovely. It was very clean. The cocktails were delicious! The room was perfect for us and some really nice personal touches to celebrate my partner's birthday. We would definitely return. Thankyou :)

   almost 3 years ago
2. julie Boularesse ★★★★★

   What a great stay from start to finish. Wonderful hotel with fantastic staff. Very attentive, nothing was too much trouble. Great location not far from Railway station & a short walk into the city centre. The rooms were lovely, we stayed in a twin executive & felt very luxurious. Beds great, comfortable & very clean & spotless. Thank you for a memorable stay in York, we will be back again.

   almost 3 years ago
3. Brad G ★★★★★

   Before we get started, let’s talk about Wayne. He was the first person who greeted us when we arrived and I just knew it was going to be a great stay. What a lovely man, so friendly and welcoming and much appreciated after a long drive. Pleased to say that all the staff we encountered were also super helpful and made us feel very welcome. Our room was brilliant, very spacious and immaculate. Super kingsize bed was very comfy and the bathroom was also large and had a great shower. The hotel has some great facilities - I used the spa and gym which is actually pretty well equipped and included with the price of the room (treatments cost extra). We ate at the restaurant in the evening and had no complaints whatsoever - again fantastic staff. Located in the centre of York it has everything on its doorstep. Would i stay there again and recommend to others? Absolutely! you can’t go wrong. Thanks again to all the staff (especially my new pal Wayne!).

   almost 3 years ago

1. Katie M ★★★★★

   One of my favourite hotels ever. The reception staff are really warm and welcoming. We stayed in one of the new, modern rooms, and it was beautifully decorated with a luxurious feel. The bathroom was a good size, and the blue/marble decor was really pretty. The bed was very comfy. And the breakfast was great as well. When we were there they had salted caramel shortbread in the rooms, which was to die for, and much better than lots of hotels’ standard biscuit offerings. The hotel is well-located, a short walk away from the train station. Overall, I loved this place and would recommend it! It made our stay in York really special.

   almost 3 years ago

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