Bannatyne Health Club And Spa York, Nether Poppleton

Reviews

1. Michael McLeod ★☆☆☆☆

   Gym and pool are OK, just the staff were not helpful. My locker wouldn't open and I was forced to walk out into the reception area in my swim shorts dripping wet, then proceeded to wait for 15 mins for no one to attend the changing room as the only male member of staff was in a meeting. Eventually got the locker opened (the lock had seized), then when I complained that they'd just left me there shivering, the manager (as rude as expected) stated that they'd done everything they could.. also said they sent someone to help but I must have sorted it by then, I actually saw the guy come in and it was about 20-25 mins after I'd originally raised the fact that my belongings were stuck in the locker. Honestly would have usually just let it go but I'd just joined this gym and expected a bit better service for the price they charge. So I decided to quit immediately, and in the stereotypical big gym criminal behaviour, they want more money from me, even though I'd paid for the month up front! Get lost lol!

   almost 7 months ago
2. Lewis Tyszyk ★☆☆☆☆

   AVOID! Been trying to cancel my membership for months after yearly contract is done. Nobody answers the phone and the online portal is too complicated! The gym is absolutely awful and the spa is moderate to say the least. They are now trying to send me a bill for 2 months membership as I’ve cancelled my direct debit due to not been able to get in touch to sort out. Sort your disgusting customer service out and I will also be taking this further! I would leave 0 stars if I could.

   almost 8 months ago
3. Stuart Coyle ★★★★★

   Visited here with my wife, we had booked a spa day with a neck, shoulder, back and scalp massage. It has great facilities, wasnt too busy, the smoothies etc are reasonably priced. The massage was very well done and we left feeling relaxed and pampered.

   almost 8 months ago

1. Shelley Barrett ★★★★★

   Visited here for a Spa Day package. Warm greeting on arrival with directions for the spa services from the Front of House Manager. We used the gym first and there were plenty of free machines, all very modern and well equipped. Pool recently refurbished. A little busy with a variety of swimmers but jacuzzi / hot tubs had space and steam rooms and sauna an added bonus. Changing rooms very clean and spacious. We had lunch in the cafe as part of the spa package. Limited choice of soup, jacket potatoes or avocado and eggs on toast but very delicious and something for everyone. Seating arrangement a bit unusual as more like a cafeteria looking out onto car park but modern and clean. Massage treatments lengthy and relaxing and dual bed appointment. Swedish back, back and scalp message to die for! Relaxation room with heated beds was definitely our favourite room! Ignore the negative comments, it is more about having unrealistic expectations. This is a fitness centre and not a country retreat. The service was great, all staff were polite and helpful and we had a lovely day there.

   1 year ago
2. lianne curran ★★★★★

   Wonderful afternoon of relaxation and pampering. On arrival the young gentleman on reception was fab. Kind and most helpful explaining about what to expect, booking us in, showing us where to go snd generally just really welcoming. Swimming pool and steam room were great then on to the relaxation room. We went a little early so we had time to enjoy the warming beds. Room was nice (speakers a bit tinny with the music which buzzed a smidge). Then into our treatment room. Ladies were really respectful and welcoming. We had a Swedish massage and a facial. Absolutely fantastic! So relaxing and really thorough. Couldn't fault my day at all. Finished it off with one of the cafes smoothies. Also tasty. Thank you all.

   1 year ago
3. katy thoel ★★★☆☆

   Firstly, massage and Swedish scrub was amazing! My boyfriend and I were able to go in at the same which made the experience lovely. However, be spa facilities are extremely outdated and boring. I don’t really think 2 saunas, 2 steam rooms and a pool equates to a “spa” when you have competitors like aqua sauna at centre parks! Overall wouldn’t come again but staff were lovely!

   almost 3 years ago

1. Gosia Liebenberg ★★★★★

   What a beautiful, spacious and clean place! The customer service blew me away, especially Samantha from the spa who gave me a beautiful massage, tailorer to my needs. She was super polite, informative but not pushy. The man with dark ginger hair and a longish beard at the reception also went out of his way to welcome me and show the facilities, his name starts with 'T' but can't remember the full name. Beautiful day from the minute I parked, till I left after an awesome massage. Thank you!

   almost 3 years ago
2. molly smith ★★★★☆

   Nice heated chairs in relaxation room in the spa I had two treatments so they arranged for them to be back to back in the same room. 2 saunas and 2 steam rooms, one steam room very noisy. Two hot tubs one was being cleaned the morning but in action in the afternoon. Also a cool water jet pool. Food was OK but a bit of a wait as understaffed.

   almost 3 years ago
3. Matthew Greaves ★★★☆☆

   Went for a spa day here and the massage was great, staff are nice too. The centre was very tired though, especially the pool area. It’s also disappointing that robes and towels aren’t included in the price, I would have happily paid more upfront and would have preferred a more transparent pricing approach.

   almost 3 years ago

1. Scott ★★★☆☆

   Went to the gym for a year or so here and staff are friendly. The weights and machine area has been expanded but no additional equipment so you don't need many people for it to get busy. There's absolutely no atmosphere in the gym. The biggest problem is the pool, which is dominated by people who walk in the pool and those that do swim have zero lane discipline. My intention was to regularly use the pool but this lasted about 2 months after it was just impossible to swim at what I could call 'normal' pace without disruption. This place definitely has a spa feel about it and isn't really for those with a real focus on fitness. Regarding the food, don't think this is a Rudding Park dining experience, the chefs double up as till staff.

   almost 3 years ago

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