Beech House Veterinary Surgery - Radcliffe

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Reviews

1. Abby ★★★☆☆

   Experience was excellent, staff were friendly, they helped me with my dog. Would definitely recommend. But the current issue I have with them is being misgendered. I was born biologically female. But on the prescription papers I'm titled as MR when it should be MISS. This has only happened on paper. This is the second time I've had this done at this veterinary and its the only place that has done this. The only reason I can think why this has happened twice is because my hair is really short but my name isn't the slightest bit masculine. This could be a non-issue but its confused me and made me a little self-conscious. Otherwise, its a good place.

   almost 2 months ago
2. Cat Jones ★★☆☆☆

   Please avoid. Been using this vets for nearly 20 years and wish I’d left sooner. The vile attitude of the practice manager has been the final straw. Receptionists are consistent and lovely, it’s a shame they aren’t backed up by the ever changing vets and rude manager. They once sent me home with a cat who had a broken leg. Most recently they prescribed my dog ear drops they’d previously told me he was allergic to. He definitely had a bad reaction using canural versus the auriotic. Paid for an appointment and was prescribed the drops he’s allergic to, paid for another appointment and requested the drops he’s not allergic to and the locum said speak to the practice manager. She claimed there was no evidence that the dog was allergic to the drops even though they told me previously he was. Apparently it’s my fault the vet didn’t update the notes. I pleaded with her to to not charge me for a consultation again, I was taking two cats (£120) and was happy to bring the dog but not to pay for a 3rd consultation when I’d asked the two times prior. The rude ‘manager’ kept quoting the royal veterinary society insist they need to see the dog. I understand I’m not an idiot (she spoke to me like I was), but the royal veterinary society don’t state you have to rip pet owners off and pay for 3 consultations to get drops that will reduce the dogs discomfort. I was happy to bring him for a 3rd time but thought it was unfair to charge me and she literally had zero empathy for the situation they had created. To anyone that’s been using this vets for a while and has doubts, take this as your sign to leave

   almost 4 months ago
3. megan hampson ★★★★★

   Beach House Vets are absolutely amazing – I couldn’t recommend them more. I have a very energetic dog, and vet visits can sometimes feel overwhelming with other animals around, but the team went above and beyond to make both Reggie and me feel comfortable. You can really tell they genuinely care about the animals they treat, which means so much when your pet is such a big part of your life.

   almost 6 months ago

1. Shannon Gibson ★★★★★

   We lost our beautiful boy Tyson on Monday and beach house were nothing but supportive through the whole process. They lit candles at reception during his passing, they got a card posted to our address with a beautiful poem offering further support if we need it. Tyson was always excited to see the receptionists and the vets and loved to see Ornella. We are so incredibly grateful for the care and compassion they’ve given us through this difficult and heart breaking Journey. You will all have a special place in our hearts and Tyson’s xxx

   almost 7 months ago
2. Richard Openshaw ★★★★★

   There can be 'NO' doubt that this is the best vets in the world. The way that the entire team help and assist you, is nothing short of professional and personal. We sadly had to let one of our dogs pass last week and today we received a card through the post from them, expressing their condolences, also containing a lovely poem. Best is probably an understatement, I use it lightly, but a million thanks to everyone at Beech House Vets, your are all worthy of high praise. THANK YOU.

   1 year ago
3. Beverley Cocker ★★★★★

   Always clean, seem to have different vets most times we go. But always happy with the service. Helpful staff

   almost 3 years ago

1. Gaynor Van Den Berg ★★★★★

   I'm the worst type of client, one who used to work for several vets last millennium so an absolute anxious fuss pot. Luckily they all humour me. Boris has just had a dental there and the vet phoned me several times to keep me abreast of the plan and made sure I was fully involved in the decisions. They even let me collect him early as soon as he was fully round from the anaesthetic and able to walk and I MASSIVELY appreciate that.

   almost 3 years ago
2. CJY 97 ★★★★★

   Brilliant vets, all staff are very knowledgeable and friendly, been with this vets for many years now and they’ve helped me care for 6 dogs and a cat. Very good service, would recommend to all!

   almost 3 years ago
3. Sammy Brocklehurst ★★★★★

   Great vets. Booked in my kittens quickly, very helpful. Friendly staff

   almost 3 years ago

1. Karen Ballington ★★★★★

   I had to make the very difficult decision to have my pet Holly put to sleep this week and I cannot thank the staff enough for the compassion they have shown. I particularly want to mention vet Kayal Patel who was with me throughout and although I know it is something he does on a regular basis the care and compassion he showed was excellent. I would recommend to anyone. Thank you Beech House x

   almost 3 years ago

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