White Cross Vets

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Reviews

1. Jennifer Howarth ★★★★★

   Lola loves going to the vets and she gets lots of attention from the vet and all the staff. I highly recommend White Cross, they take great care, listen and explain everything. 5* practice.

   almost 3 months ago
2. susan rowland ★★★★★

   Called just before 2pm on tue to book Skye in to look at wound that was not healing with treatment we were doing at home. Got me in foe 2.30. One happy puppy who got to see all the wonderful staff, was treated like Princess and was so at ease she let them check her over treatments given, not so happy withe the cone of shame but that's a small price to pay for the care and love they gave her.

   almost 6 months ago
3. Simon Dawson ★★★★★

   Always assured of a friendly welcome and professional care for your pet. The staff treat your animal as if it was one of their own with compassion and loving care. Jackie on reception makes you feel at ease and answers any questions you may have or finds out off the vets if she doesn’t know herself. Our cavapoo, Bella, is being treated for diabetes and her eye sight is failing. She is being treated by Fraser and sometimes Imogen, who both are professional but are friendly and reassuring, keeping you informed of treatment and progress of Bella’s condition. All the staff seem to be the same, really caring for your pet and ensuring they get the best treatment possible.

   1 year ago

1. Matt Howell ★☆☆☆☆

   Rude, blunt receptionist with no compassion or empathy at all who was on the phone chasing me to settle our bill for our 11 month old dog who was put to sleep only a few hours previously. Pressured me to make payment even though she knew I was abroad at the time and trying to wrap my head around the fact we had just lost our loved family pet at such a young age. Most probably the same receptionist who when my father rang to get him in earlier as he was deteriorating left him thill 17:15pm. Then even after examination, knowing the symptoms were potentially life threatening they sent him home with a pain killer and an anti sickness to suffer even more. When they did finally operate the following day, after he had an x ray er received a phone call to say they had found the blockages and to see if we wanted them to carry on because the cost of sending him to intensive care would run into the multiple thousands, the bill was already £2.5k. Within a few minutes of that phone call the vet rang again to say they couldn’t fix the problem and the only option was to let him go. This place is owned by a private equity firm that own over 2500 practises in Europe and America. The service is terrible and they will always put profit over care. I would avoid the place like the plague. The turnover of vets alone is troubling. We lost our young family dog and I don’t know if the outcome would’ve been any different if they had acted faster but I would’ve liked to have been given the opportunity to find out. Sleep tight Pablo!

   1 year ago
2. amanda pearson ★★★★★

   Friendly caring compassionate staff, easy to access the building, always made to feel welcome. I have received excellent care and support from White Cross through some very distressing times, they don’t just look after your fur babies they look after the owners as well. They really understand that your pet is more than a pet they are part of your family. Thank you so much xx

   almost 3 years ago
3. phil healy ★★★★★

   Having used the practice for over 25 years It’s always a nice welcome. The staff are excellent and clearly caring. Helping me through the good times and the sad times. A practice that is on a personal level not a conveyor belt.

   almost 3 years ago

1. Bev Smyth ★★★★★

   We have been with White Cross Vets in Walkden years now, they were amazing when my cat got attacked the vet actually drove us in his own car to the animal hospital as she needed to be admitted. Unfortunately she passed away at the hospital and someone from White Cross rang me a couple of days later to say sorry and they sent us a card. I had a 15 year old dog called Benson which I adopted when he was 11, they were outstanding with him from the minute I got him. When I had to have him PTS they were so caring and patient because I was a mess, the vet lay on the floor with me and Benson as he didn’t like being up high, so the vet suggested laying on the floor with his blanket she made one of the hardest things I’ve ever done so calming and not scary for Benson. We now have 3 cats and a dog and each of them get amazing care from them. The only thing I don’t like is the Emergency out of hours vets they use, as I have had 1 phone call to them and all they were bothered about was talking about money, I was asking for advise over the phone and they refused to give any saying they can’t do that. I did raise this with white cross afterwards when they were back open. Thank you everyone at White Cross in Walkden

   almost 3 years ago
2. John Smith ★★★★★

   We all know pets can be very expensive. White Cross Vets do realise this and give you options and advice to cut the cost down. Very professional, not saying my dog likes it at WCV, because his bits went missing the last time he went in. If you know my understanding. Can't fault the place.

   almost 4 years ago

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