Leeds Accommodation Bureau

Reviews

1. Steven Lawson ★☆☆☆☆

   This is the worst housing agency in Leeds, possibly the UK. They have no sense of responsibility to their customers, and getting any work done is almost impossible, from repairs to meter readings. DO NOT USE THEM

   almost 10 months ago
2. Rihan Arfan ★☆☆☆☆

   Absolutely disgusting and racist staff. When a representative was doing a property inspection, they made remarks asking whether I was an "indian scammer" after seeing my computer and monitor setup, which had work open for my software engineering degree. Furthermore, they are beyond incompetent at handling repairs, having dealt with unresolved issues for over 2 years during my time in a property with them. My emails would go unanswered but when I would call they would act receptive and say they will do certain things, only to not follow up on it, and of course there is no paper trail of this. I had to fight them for some unsubstantiated claims they made to try and keep my deposit, however after fighting it with the DPS I managed to get that back. DO NOT use Leeds Accommodation Bureau.

   1 year ago
3. Olaolu Olaleye ★★★★★

   The Leeds Accommodation Bureau is a highly recommended property agency .The staffs are courteous, thoughtful, professional and promptly respond to inquiries. I will highly recommend Sara for her excellent customer service skills. Our overall experience left us feeling very impressed and satisfied .

   almost 2 years ago

1. James ★★★☆☆

   Never got the guys name, but was helpful showing us around ... price is just way too high for what it is

   almost 3 years ago
2. Roux Box ★☆☆☆☆

   APPALLING. NEVER IN MY LIFE HAS AN ESTATE AGENT TREATED ME SO BADLY. SEEK HELP ELSEWHERE. Both me and my partner are long-term disabled. She’s in receipt of universal credit, I’m planning on applying as soon as we’re moved in together and I have some savings that are helping with things like house deposits. We clarified our situation to the agent who set up the viewing, with my partner emphasising her flawless credit and that we’d be able to afford the place. Despite this, he repeatedly expressed overt disbelief that we’d be able to afford it. This only went away when I made a joke about my personal class status, and being better off- it came back over the phone later. We were essentially told that the landlord would ‘favour someone employed’ (which is illegal, especially having just heard us out on long term disability.) Such was the disbelief that we’d be able to pay rent- despite my partner having never missed a payment in her life- that the offer the agent opened with was 6 MONTHS’ RENT UP FRONT. An obscene sum, for rent deposit on a £500/month place, having JUST heard an in depth explanation of our situation. I took the offer due to a relatively desperate current situation. We viewed the house on Friday, called to request the application forms, were told ‘Be careful, I don’t think you’ll pass the credit check, they will request a holding deposit (no such request was forthcoming) and you don’t get it back if you don’t pass.’ We applied on the Saturday. We were told on the Monday that the person we’d mailed the application to wasn’t in and that she’d be in the next day. The following day she told us she’d ‘let us know if there were any issues.’ Three days of ‘processing’ later, we were told ‘other people have applied by now’ and the landlord ‘might decide to go with someone with a job’ (again, illegal.) he said he would ‘get back to me the following Monday’- he did not. We rang, and were told the landlord had ‘gone with another agent’ (small wonder). Obfuscatory and bigoted. Nobody should be continuously undermined while they property search. If you hate working class people and think we’re all dodgy/unreliable don’t let £500/month properties. There’s absolutely no reason anyone should waste their time.

   almost 4 years ago
3. Eirini Chrysovalanto Pliatsika ★★★★★

   Leeds Bureau Accommodation is amazing. We were with them for 2 years, and I can say that we never had any issue. The team is professional and responsive, they never let us to wait for anything. All our enquires and concerns were being resolved on the same day. Amazing and friendly team. Thank you for your help. I am so happy for meeting you and definitely I'll come back to you!!!

   almost 5 years ago

1. Callum Wells ★★★★★

   In Leeds the rental market is not the easiest to navigate. Alex and Evie were both incredibly helpful and transparent throughout the process all my questions were answered and they were able to offer me tenancy on a fantastic apartment in Leeds Dock. Thanks for your help again! I would highly recommend using this agent. Far too often we are met by huge franchises, here you have a chance to get a wider range of properties that are kept to a good standard, but with a smaller pool of potential tenants. There are some things to sort in the flat although these have been raised and are to be action-ed. No complaints.

   almost 5 years ago
2. Aimee Ferguson ★☆☆☆☆

   We rented through this company for a year until our tenancy ran out recently. I would not recommend renting through this company if they were the only estate agents left in Leeds! We had numerous communication problems with them throughout the year. We would ring to inform them of problems with the flat and this would not be followed up. They would lie and say they had passed the problem onto the landlord however when we would speak to the landlord at a later date he would deny having known about it. When the washing machine broke Martha was most unhelpful in the matter and told us we would have to ring to arrange a replacement or fixture of the machine. This is not a tenants responsibility, this should have been sorted by themselves or the landlord. This resulted in a £30 phone call to Hoover to get a replacement to which they wouldn’t refund to me, despite it costing me money and time to sort out the problem for them. At the end of our tenancy we had various problems in getting our deposit money back. At the final inspection a few issues were raised to us, some we agreed to be our fault, others such as a few cleaning issues we sorted that day. Alec then said the deposit would be sorted and refunded in around 3-5 days. He then got back to us with a list of problems he had not raised to us on the day of inspection which delayed us getting our deposit back and caused unnecessary stress. We rang the office and left messages several times to sort the issues and query what was happening with the deposit to which nobody would reply. It took Alec 24 days to get back to us with a figure in order to resolve the issue with the deposit. It then took a further 3-4 weeks to negotiate and actually receive our deposit money back. At one phone call during this time Alec, who I believe to be a senior person of the business, was most unhelpful and always biased in the landlords favour. Not all employees were the same. Kyle was always polite and helpful when we called. It’s a shame the same can’t be said for the rest of the employees here. Overall we found these people to be untrustworthy, rude with appalling customer service. After renting for 6 years I have never come across as many problems as I have encountered with this company. Avoid at all costs.

   more 7 years ago
3. Lloyd Brown ★★★★☆

   Been dealing with this Agent for around 3 months, all experiences have been friendly and helpful. When we moved into our apartment we had a list of issues with the property which we weren't very happy about, although these issues shouldn't have been there in the 1st place, Kyle was very quick to respond and help us to sort out all of our problems with the property. Best of out 3 agents I have had experience with in Leeds. Will Recommend!

   more 9 years ago

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