Our experience with this company has been extremely disappointing, mainly due to the unprofessional behavior of the director. We were initially looking to rent a two-bedroom flat and paid a holding deposit. We sent through one tenant’s details but, due to some personal reasons, we couldn’t respond to one of his emails right away. During that time, our situation changed and we decided to look for a one-bedroom flat instead. Unfortunately, the director refused to return our holding deposit for the two-bedroom flat, even though the tenancy was never finalized. Later, when we enquired about a one-bedroom property, he gave us a date for a viewing but then cancelled it. After several follow-ups by phone and email, he told us that since we had “ignored” his earlier emails, he would now “do the same” to us. He also kept our £150 holding deposit without any valid reason. This level of unprofessionalism and lack of basic courtesy is unacceptable. We would strongly advise others to be cautious when dealing with this company.
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Reviews
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Gurjit Kaur ★☆☆☆☆
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Ezqeel Arry ★★★★★
Excellent Service from Start to Finish My experience with Habito Living has been truly outstanding from the very beginning of my tenancy to the end and even beyond. From the initiation stage, the Habito Living Team - Phil & Lindsay, and also Nick (property development manager) were professional, responsive, and transparent throughout the entire process, making the move-in smooth and stress-free. During my time in the property, communication was always prompt and courteous. Any inquiries or minor issues were handled quickly and efficiently, showing genuine care for tenants and a strong sense of professionalism. The checkout process was equally seamless and fair. Clear guidance was provided on move-out procedures, and the inspection was handled with respect and integrity. I particularly appreciate the detailed communication and continued support even after the tenancy ended, including assistance with mail, deposit return, and follow-up correspondence. It’s rare to find an agency that maintains such high standards of service from start to finish. I’m very grateful for the excellent experience and wouldn’t hesitate to rent through Habito Living again or recommend them to anyone looking for reliable and professional property management. Thank you once again for your outstanding support and professionalism throughout my tenancy.
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Em Coull ★★★★★
I lived at 2020 House for two years. The flats were in a great location and an excellent condition when we moved in. Phil and Lindsay were always responsive on emails and sorted any issues we had with the flat quickly. I would highly recommend Habito Loving to anybody who wants to stay in Leeds City Centre.
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Paul Koroma ★★★★★
Phil and Lindsay were professional throughout my tenancy and always quick to respond to any issues that arose in the flat. They are greatly invested in maintaining their properties to a high standard and are committed to providing a quality service. My experience as a tenant was great and I would happily recommend them to others.
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Darong Cao ★★★★★
Excellent service. I was new to renting, but the team at Habito Living (Phil and Lindsay) explained everything I needed to know. This was consistent throughout my tenancy, including the end of it - where I was advised on what to expect and steps to take to help get my full deposit back. Thank you!
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Coral Taylor ★★★★★
You hear people complaining about their landlords all the time these days (rightly so a lot of the time). However, Phil and Lindsay are without a doubt the most warm and productive landlords I have met. Whenever I have needed anything, from help with an issue to something fixing, they are on it right away and 9/10 are round the next day fixing that thing I broke (thank god for tenants insurance)! As a woman living alone, it can feel scary at first, but I've honestly never felt unsafe here. The building is incredibly secure and even the staff they have come in to help look after the building are lovely, the cleaners are super friendly and will always stop and chat with you. It's such a convenient location so you get the best ubereats options too! (But, there is also an aldi just across the road)!
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Gabriela ★★★★★
We've been living in 20:20 house for over 5 years and had a really great experience throughout that time. Any issues/ repairs were always addressed quickly ( even when our electricity went off at night!). Phil was very helpful and understanding when we had to change our notice twice due to delays with our new house. Can't recommend enough!
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Nikoleta Balonova ★★★★★
My partner and I have had a very pleasant experience from start to finish, be it paperwork at the beginning of the tenancy, changing our mind about a parking space or the final check of the property, we’ve always been treated patiently and with respect. We are only moving out because we’re moving to a different part of the country. We’ve taken care of the property and had no issues on our last day, nobody was looking for ‘anything to charge us for’ as some agencies often do. Our stay was overall a time of our life that we will always remember fondly and if we ever decide to move back to Leeds, we will be sure to get in touch with Habito living. The main person we dealt with was Phil who was brilliant throughout, we are very glad that we chose the agency and would definitely recommend.
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Kat B ★★★★★
Recently moved out of 2020 and thought I'd write a quick review of how I found living there. Loved my time there and found the development to be managed very well. Coming from a housing background myself I found the property manager, Phil, to be very quick and efficient at resolving any repairs or answering any queries I had. Nick, the development manager was also very helpful with providing meter readings and arranging any parking etc. It made living there stress free which is what everyone needs! Moving in and moving out couldn't have been more simpler and I found the whole process to be super easy! Thanks again
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Tony Taylor ★★★★★
When I came back from living overseas last year, I rented a property from Phil at Habito and I was thoroughly impressed with the condition that I received the apartment in. The property was spotlessly clean and fully painted which is unlike a lot of other city centre agents hand over flats like. Throughout the tenancy there was no real issues with the property but Phil helped me with a few minor bits. At the end of the tenancy I got a pro clean undertaken at the property as I know that you need to hand the property back to the agent in the same condition that you received it in. Phil didnt charge me any deductions as I left the property in excellent condition. Overall I found Phil helpful, knowledgeable and was on hand if I needed anything and I would refer Habito to any of my friends if they were looking for an appointment in Leeds.
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FAQs
What is the address of Habito Living?
Habito Living is located at 5, 2020 House, Skinner Ln, Leeds LS7 1BF, UK
How can I get to Habito Living?
You can find directions to Habito Living by following this map link