Depends on your landlord / house I guess, but communication between them and this estate agent is awful. No wknd cover, nothing for an emergency, and a slow process come Monday when you've rung to bring their attention to your emails.
Worst renting experience ever. We rented a 7-bed property with Tapton between July 2023 - July 2024. I read the poor reviews prior to signing our agreement hoping we would have a better experience as we are good tenants. Throughout the year we have dealt with (see pictures with dates attached for evidence/Tapton were notified in writing of all of these issues): - A hole in the wall, dirty appliances/property, rubbish and mould when we first moved in even though they claimed the property was 'professionally cleaned'. - More black mould developing in the basement only weeks after we moved in leaving my housemates belongings covered in mould. - Humidity in the basement reaching 92 percent at times even when we did our best to ventilate the room by opening the window and using a huge dehumidifier. - A rat infestation lasting months where we found a dead rat in our hallway, found them running in the kitchen and could hear rats running in the ceiling above the basement/ground floor. - A basement bedroom regularly flooding throughout the year. Taptons solution was to build a bucket in the floor in the corner of the room which did not help the issue. - Following moving out, Tapton claimed money off of our deposit for an 'emergency clean'. I emailed them promptly about this issue to ask for an invoice which I never received.
Moved into a disgustingly dirty property, rent increased year on year, terribly maintained, charged way over the odds when moved out for little damage. Found soiled underwear, used condoms and heaps of mess in a supposedly cleaned property. WOULD NOT RECOMMEND
I am compelled to leave a 1-star review for Tapton Estates due to the serious issues we encountered during our tenancy and the unsatisfactory management of our concerns. Despite multiple communications regarding persistent mold problems in the property, Tapton Estates claims they received no such complaints. This is blatantly untrue, as I have emails dating back to February 2024 explicitly addressing these issues and arranging inspections. Not only did these problems significantly affect our living conditions, but they also adversely impacted our family's health, including causing severe health issues for our baby. The lack of accountability and dismissive attitude from the estate's management team only added to our distress. The response to our concerns was woefully inadequate, with Tapton failing to take timely and effective measures to rectify the situation, even when provided with clear evidence of the issues. We are now compelled to seek justice through legal means due to their neglect and mismanagement. I urge potential renters to consider our experiences as a cautionary tale about the professionalism and reliability of Tapton Estates. Their handling of tenant complaints and maintenance issues was not only disappointing but has also led us to question their commitment to tenant well-being and property standards. We are pursuing this matter in court to ensure that justice is served and to prevent others from experiencing similar treatment.
I have been with Tapton Estates as a tenant for 10 years, and I found them wonderful to work with. Maintenance issues were dealt with promptly, and I was treated very fairly each year when my tenancy agreement required renewal. I never had any cause for complaint during my time with them - and except for the very occasional maintenance visit I was left to enjoy my tenanted property in privacy and without any undue intrusion. I was dealt with very kindly at the end of my tenancy, and I received my deposit back with no issues or undue delay. Highly recommend them. John
Always really helpful and Andy the maintenance guy is great! Really fast and efficient, definitely makes you feel looked after!
Worst student letting agency I've ever been with. Faults/damage/missing furniture reported on moving in in July still not fixed or provided in February. I had to buy my own bed frame, as the one provided was disgustingly stained (seemingly with blood) - told the landlord I was happy to leave the brand new bed frame at the end of my tenancy if he would allow me to throw out the old one, an offer he rejected. Tapton itself is just a front for the actual landlord, and they repeatedly pass off responsibility onto each other when there is an issue. Water pipe exploded in kitchen, and none of the three emergency numbers provided responded until the next morning, and was told 'an emergency number doesn't mean you can get through when you want' - what is Tapton's definition of an emergency, I wonder? I'm sure if I stopped paying rent they would figure out how a phone works to get in contact. House in general is in a disgusting state and I have actively warned everyone I know against signing with Tapton.
Avoid. If you sign with Tapton expect to lose most of your deposit. They never reply to emails unless u ring the office loads. Multiple problems with the house that take months to fix. We had to get a parent to ring for an issue with the house and they said they would prefer if we didn’t get parents involved in the future. They exploit and rip off students.
Wouldn’t recommend for students at all, when we first moved in, the house was filthy even though they claimed a professional company had come in to clean- didn’t even end up getting cleaned and did it ourselves. Had multiple problems throughout which after many emails would end up getting sorted. When moving out they charged us for a full house clean, even after cleaning it very well ourselves and leaving it in a much better state than we found it. :(
Rented from Tapton estates for over a year and found them to be the best letting agent I’ve had to date. Quick same day email responses, helpful when calling up. Also sorting anything I needed doing in the flat as soon as I got in contact. They also made the moving in and moving out process dead simple and talking me through if I had any questions. Would highly recommend. :)
Tapton Estates is located at Broom Hall, 8-10 Broomhall Rd, Broomhall, Sheffield S10 2DR, UK
You can contact Tapton Estates at +44 114 268 3325
You can find directions to Tapton Estates by following this map link