West.ONE Real Estate Agent in Sheffield City Centre, Sheffield

Reviews

1. Shaf Ahmed ★☆☆☆☆

   STAY AWAY FROM GATECRASHER APARTMENTS. I am a local reviewer who wouldn’t usually leave a review on an accommodation but people need to realise how horrible this accommodation is. The building is infested with cockroaches (in particular VIVO and the block opposite it). MANY tenants have complained and had been a known issue since it first opened. They failed to bring in an extermination team who can properly rectify the issue and has resulted in all apartments now having cockroach traps hidden in different areas including the kitchen and toilets. You will however still see them in your kitchen and bathrooms so if you enjoy a hygienic property and not having roaches in your fridge then do not live here. Don’t believe me? Check reviews from past tenants years ago. The letting staff were understanding of the situation to be honest however there was absolutely zilch which they did (or could have done in all fairness). Pros: good staff and good gym. Security is sound too. Cons: unhygienic, infested, and is a known issue with no resolution. I’d say 2/3 stars for the staff and gym but all the extras wouldn’t matter if these issues didn’t exist in the first place

   almost 2 years ago
2. Hunter Marriott ★☆☆☆☆

   Accommodations ok, company HORRIBLE to deal with. First: was not able to move into my flat until January 3rd, even though I was paying for the accommodation from the 1st of the month as it was a long weekend. Second: I moved in as an international student during the Covid-19 pandemic. My flight was delayed by a few hours into the country. When asked if someone at the office could stay only 10 minutes later after closing (at 5:30pm), they told me that was impossible and there was no secure place they could leave my keys either. They would rather leave an international student homeless in a country they have never been to for a night (was not allowed to get hotel room as I was meant to be isolating) than work an extra 10 minutes to accommodate their tenants. Third: Furnishings in the rental we’re very cheap/falling apart. Giant hole in the lining of the couch causing one of the seats to be unsittable. Walls were stained, baseboards falling off, and shower clogged with hair of the previous tenant which I have to clean myself. Fourth: the provided wifi would shut down in the Porterbrook apartment approximately once a month for 2-8 hour periods with no explanation or compensation. Would not recommend living in a West One accommodation.

   almost 4 years ago
3. Charlotte Taylor ★☆☆☆☆

   If I could give them 0 stars I would. Absolutely appalling treatment of tenants, from condescending tone in emails to unresponsiveness to maintenance problems. Cold water at least once every three weeks and no reply from emergency contacts. Not fit for purpose. Wouldn't touch them with a bargepole if you're a prospective tenant.

   almost 5 years ago

1. Thomas Robertson ★☆☆☆☆

   Absolutely appalling service from day 1.... the WIFI is appalling, there is a horrific smell in the house and our bench has gone missing and has not been replaced. Getting in contact with the office is a chore and has constantly left us being frustrated when trying to solve anything. Furthermore, last night we were burgled only to be rudely spoken to, by someone in the office this morning, and told that the CCTV cameras available at the back are fakes and have no use what so ever. It's not even Christmas yet and this has been a nightmare of a house and a nightmare of a letting agent. I would not recommend West One to ABSOLUTELY anyone.

   almost 5 years ago
2. Matt Akrivos ★☆☆☆☆

   Very poor, any form of communication was extremely unhelpful and felt like drawing blood from a stone. We thought paying slightly more than similar properties with a private landlord for the extra security of an agency would be a wise choice, sadly it was not. Also, return of the deposit took far longer than stated due to constant excuses, we then had to contest charges which had been put on for no reason at all.

   more 7 years ago
3. Jesse Armstrong ★☆☆☆☆

   Terrible landlords, took several emails and phone calls to get anything done, very slow to respond to deposit issues at the end of the tenancy, and tried to rip us off with the deductions to our deposit. We got them dropped very easily and it was clear they were just trying it on to see if they could get any more cash out of us. Stupidly high and unnecessary fees for doing absolutely nothing.

   more 8 years ago

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