H. Samuel, Manchester Arndale

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Reviews

1. Khristie P ★☆☆☆☆

   If I could rate 0, I would! The manager is an awful piece of work. I wanted to get a refund on an item I’d paid cash for 4 days ago. The manager told me she didn’t have enough cash to refund the item and to keep coming back until she had the cash amount. I asked what the alternative options were if she didn’t still have the cash by the end of of the day, and she told me she didn’t know and I could just keep coming back at £10 per train ride until she did. I rang customer services bewildered at being refused my consumer right of a refund and they spoke to the store to refund my debit card. There was no apology from manager. She told a lovely sales assistant that she could process the refund without any context and the girl began trying to find cash for me and the whole issue started again. The manager then came over and said she needed an authorisation code from HQ to refund me which strictly was not true. I’ve had to a waste time calling HQ, then walking back to store with them on my mobile because they’d tried to call the store but nobody answered the phone yet loads of staff just stood around. I finally for the return after messing around for 40 minutes. The manager of this store is an awful woman, miserable. Treats her staff badly and fobs customers off. Thanks for Pauline at HQ for helping me get it sorted.

   1 month ago
2. Desiree Darlyne ★★★★★

   Jayda helped me get an amazing deal on a pendant. Amazing customer service, will definitely recommend ☺️

   almost 2 months ago
3. Genny Kameswaran ★★★★★

   I had a lovely experience at H. Samuel’s in Manchester. I was visiting with a friend and I’d been looking out for a new watch and I found one here that was a little different from what I was used to but Steven (with a V) was very friendly and helpful. I decided to purchase the watch and Steven kindly adjusted it twice by removing links to fit my wrist perfectly. I’m very happy with my new watch and the service I received !

   almost 4 months ago

1. Chazz Singh ★★★★★

   Taylor's service was really great, very kind and very helpful. Was happy to get served by her

   almost 2 years ago
2. Nicola Hanley ★★★★★

   My daughter had her ears pierced here. Great price, gorgeous earrings and Jess the lady who did the piercing was amazing with her. Would highly recommend

   almost 3 years ago
3. Barry Widdowson ★★★★★

   Fantastic choice of beautiful jewellery and other things. Very helpful and friendly staff. My fiance and I went there for our wedding rings recently and we couldn't have been happier not only with our rings but with the help and time we received from the staff there.

   almost 3 years ago

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