Tesco Express

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Reviews

1. The VibeSculptor ★☆☆☆☆

   Visiting this Tesco feels less like entering a supermarket and more like accidentally wandering into a zoo enclosure that somehow learned to fill up the shelves. Staff chatter among themselves in their own private ecosystem, completely oblivious to customers, the store environment, or any concept of basic service. Management? Imagine zookeepers who have long since stopped trying to maintain order and now simply observe the chaos as part of the “natural behaviour” of the habitat. Complaints disappear instantly — not because they’re resolved, but because the keepers have accepted this as the permanent state of the exhibit. Even Tesco’s Executive Office seems to have taken the hint: disciplining this place would require replacing half the enclosure. So instead, everything is quietly ignored, behaviours are “protected,” and the same patterns repeat like a wildlife documentary stuck on loop. If you enjoy feeling like the only human who mistakenly wandered into an enclosure of uninterested animals and indifferent keepers, this is the branch for you. Otherwise, approach with caution — you won’t find supermarket standards here, just a fully functioning zoo in Tesco clothing.

   almost 3 months ago
2. Shyanne Shaw ★★★★★

   Jaabir Ahmed security guard has been a big help to me and my family when we shop in this local store he always greets us with a smile always offer us help. He communicates with people very well that I see . His never lazy at his job, I know he will keep our local Tesco store safe for us to shop. Thats why I want to say a big thank you to him, it’s not an easy job to do but we the customers appreciate you keep up the good work.!!

   1 year ago
3. Youssef Hisham Ramadan ★☆☆☆☆

   Review for Tesco Branch - 1-23 City Rd, London EC1Y 1AG I am very dissatisfied with my experience at this Tesco branch. On Sunday night, around 10:20 PM, I accidentally left my card in the POS machine. By the time I realized it and returned, the store was closed. The next morning, I came in twice, but staff informed me they hadn’t found anything. I was certain my card was there, so I insisted on returning later that night. Two staff members recognized me, and one even mentioned the name of my card and bank. He checked the lost items drawer but only found cards that weren't mine. He assured me my card was likely there and that they would check with the store manager. The situation is particularly urgent for me because I have an offshore bank, and losing my card means I would need to return to my home country to get a new one. When I spoke with the store manager, he told me it seemed my card had disappeared after it was found, and they had no idea where it was. While he mentioned reviewing the CCTV footage, he also noted that it doesn’t capture the lost items desk, despite a camera being right above it. Throughout this ordeal, I felt ignored, with staff repeatedly telling me to come back later. I generally avoid writing negative reviews, but this experience has been extremely disappointing and stressful for me.

   1 year ago

1. Ritz ★★☆☆☆

   I have been a regular customer at my local Tesco for some time, but my latest experience has compelled me to address a serious issue with the customer service there. Today, I encountered a particularly troubling situation that reflects a broader pattern of neglectful behavior. When I asked a staff member for assistance with locating a product, his response was dismissive and made me feel like an unwelcome intrusion. His disinterest was palpable, and it was clear that I was bothering him. This was not an isolated incident but rather a reflection of a troubling attitude I've observed repeatedly. Furthermore, I inquired about another product, which was not on the shelf. Instead of offering a polite and helpful response, the staff member, who was standing by the door and engrossed in his phone, curtly informed me that there was none left and wouldn’t be checking. His demeanour was unprofessional, lacking both courtesy and engagement, as he barely made eye contact or offered any assistance beyond the bare minimum. This type of service is unacceptable and detrimental to the shopping experience. It is vital for management to recognize that effective customer service is the cornerstone of any successful retail operation. Staff members need to be reminded of their role in providing a positive customer experience, which includes showing respect, offering assistance, and maintaining a professional attitude. I urge the management to take immediate action to address these issues and ensure that all employees understand the importance of customer service. Proper training and supervision are essential to prevent such negative experiences in the future and to uphold the standards that customers expect and deserve.

   1 year ago
2. Sam A ★☆☆☆☆

   Security openly follows me around. You're better off using Sainsburys down the road, or one of the many local convenience stores, unless you want to be treated with suspicion for no good reason.

   almost 3 years ago
3. okenemem ★★★★★

   Out of all the tesco expresses I've been to this one has the best reduced offers

   almost 3 years ago

1. Amelia Court ★☆☆☆☆

   Never any stock, overpriced, understaffed, shut before closing time. Closest shop to my flat but avoid it like the plague because every time I go I leave in a rage. I don’t usually review but sort it out Tesco!?

   almost 3 years ago

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