If you need to void something here, the employee (she) will expect you to restock it. After she canceled my item then she told me to personally return it to the produce shelf.. I left it with her instead. I’m a customer. Handling your inventory is your job, not mine. If you can’t staff properly to resolve basic issues, don’t offer self-checkout.
I am upset and disappointed with how my complaint was handled due to the nature of the incident and unacceptable behaviour from the customer service/sale assistant. I Lisa last Saturday on the self check out area. Having some training on customer communication and any disability awareness/inclusion training is clearly needed. To be told , she had an off day was not what I expected to hear. I was advised the CCTV was reviewed and it does show her moving /pushing my 6 year old son out the way. I shouldn’t have to explain however my son has slightly poor perception however as I said to her, she should have asked me or him to move a bit further than touch him without saying anything at all. He was standing close to the packing area. 1. To touch /push my son out the way. 2. To verbal insults us in a her native. language/non English language 3.To mock and be sarcastic when I asked for her details and to speak to a manager/senior 4.To shout at me when security was present 5. To lie she didn’t push my son out the way or speak in another language to herself (clearly insulting us) is not acceptable. I do go to that store once a month and most staff have been friendly.. I appreciate the security guard trying to help and for the manager that day Harty listen as well as being called yesterday however I don’t feel confident it will be addressed appropriately and what I was told yesterday that she was having a off day is not on.
Good quality produce, good pricing. Excellent own brand products. However, as a disabled customer Aldi is not as good as it should be. Although the bathroom facilities are good, there is no place for those of us who cannot stand for long to be able to sit. We only need to sit for a few more minutes whilst the shopping is whizzing through. Come on Aldi, do better in this respect please.
Very Disappointing Customer Service Experience Dear Aldi Customer Service, Today, I visited one of your stores with my family to do some shopping. When I arrived, I asked the security guard if they could help me get a trolley because I didn’t have a £1 coin. He told me to go to customer service after I started shopping and they would exchange a coin for me. However, when I went to customer service, they refused to help. Both the customer service staff and the security guard were rude and unhelpful. I became very upset and frustrated. Because of this, I left all of my shopping — food, drinks, and everything — inside the store and left without buying anything. This experience made me feel very angry and disappointed. I usually like shopping at Aldi, but today’s service was unacceptable. I hope Aldi will look into this situation and remind staff to be more polite and helpful to customers. Thank you for your attention. Kind regards, A
Good selection of products, crazy busy most times - go for cheap products of reasonable quality but definetly not if you want a relaxing shopping experience! Be warned - the self service tills are very tempermental.
Excellent product choice and prices. Saves us a fortune compared to tesco. The middle aisle is magical. Can get busy at peak times especially especially closing.
Had everything needed+. Big barcodes for a rapid self checkout handy. And always someone there doing the overide thing, even pulled a few things out of the trolley she thought might be an issue. Nice one
Lovely shop, the layout is spacious and clean, they also have a wide range of products. However I was at the self checkout this morning and while i was about to pay for my shopping, I pressed finish on the till, thinking the screen would then ask me how many carrier bags I had (I didn't know I needed to scan it 1st, the woman who worked the tills, actually PHYSICALLY PUSHED my hand away from the screen and then scanned my bag for me. I expressed that was a strong reaction to a simple mistake, to which she processed to laugh it off. To physically put your hands on someone is atrocious, I could have reacted a totally different way too.I would like a member of management to reach out to me sooner rather than later as I will be shopping here quite regularly now that I've recently moved to the area.
Aldi experience!! A lot cheaper than your regular branded supermarkets, personal fan of the tortilla wraps!! Staff are polite and scan things bit to quickly...so I keep a basket, put scanned bits in that, then go by the side and pack my bags!!! Maybe have the fresh bakery like another similar store!!!
ALDI is located at Enfield Retail Park, 14 Crown Rd, Enfield EN1 1TH, UK
You can contact ALDI at +44 800 042 0800
You can find directions to ALDI by following this map link
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