Let's Go Hydro

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Reviews

1. Jade McShane ★☆☆☆☆

   DON'T WASTE YOUR MONEY!!! When we arrived and entered the check in reception area all four members of staff turned and blankly stared at us. We weren't greeted with a hello or even a smile. When I told them my name and that we were here to check in one of the girls simply said follow me and got into a van and drove off. It was a very strange experience. When we got to the accommodation, the girl handed us the key and left. She did not explain how to work the hot tub or how to turn on the heating for the accommodation. The carpet in the room had dirt, stones and twigs on it like it hadn't been hoovered before our arrival. The towels provided had orange and black stains on them. The bed had hairs in it. When we went to use the hot tub the first evening, the lid of the hot tub was rotting away and had huge holes so there were leaves, twigs, bugs, and other debris floating around in the murky water. It was disgusting. Not to mention that the water was lukewarm despite the outside heating button being on since we had arrived. That night we couldn't figure out how to work the heating as we were not told and there were no instructions or guides available within the accommodation. It was absolutely freezing all night; we had to sleep with joggers and hoodies over our pyjamas. When we went to the spa, the hot tubs were not even lukewarm in temperature, they were genuinely cold. We could not even sit in one of them for more than 30 seconds. I had even asked the woman at the spa reception were the hot tubs turned on because I couldn't believe how cold they were. She informed me that was just the temperature that they always were. Which is strange as a hot tub should be hot. This was such a disappointment. We had to spend the entire hour and a half in the sauna, taking breaks by walking up and down the path. We were extremely let down. I spent a total of £460 for this weekend trip which is a complete waste of money. We could have gone to the Galgorm for an overnight stay and a visit to the spa village for less than that and we would have had an amazing time.

   1 month ago
2. Leah White ★★★★★

   What a wonderful way to get into the Christmas spirit! This was our first time at an outdoor cinema, and it definitely won’t be our last. The elves guided us to our parking spot to watch the classic Home Alone, and they did an amazing job positioning the cars so everyone had a clear view of the screen. The movie sound played through a radio station, which worked brilliantly. There was a hot food stand as well as a hot drinks stand—absolutely delicious! And thank goodness for the clean toilet facilities, especially after enjoying a lovely hot chocolate with Isabella. We’ll definitely be back and would highly recommend this festive experience.

   1 month ago
3. Ben Sheridan ★★★★★

   My partner and I booked over the phone and when we got to the spa there was a mix up with the booking. We were taken care of by two gentlemen that couldn't do enough for us to ensure our time was great and it was. Honestly the nicest spa and staff around Belfast.

   almost 3 months ago

1. Matthew McKee ★☆☆☆☆

   We’ve visited Let’s Go Hydro’s Pumpkin Patch in previous years and always had a fantastic time, but this year was a huge disappointment. There were no signs or clear directions, and no staff helping people find where to go. When we finally found it, it was just a small area with very little to do. The website and social media still show old photos and advertise features like the Haunted House and witches that were not there at all. It felt completely misleading and nothing like what was advertised. There were also no biscuits for the s’mores, and the whole event felt rushed and disorganised. We contacted Let’s Go Hydro directly by email about the experience and never received a reply. We left feeling very disappointed. What used to be a fun, family-friendly Halloween event now feels like a letdown and poor value for money. This along with the customer service i would avoid like the plague

   almost 3 months ago
2. Anne Hewitt ★☆☆☆☆

   Place was terrible. Had booked to stay overnight for daughters birthday. Was told there would be no blankets or pillows in the pod when I booked but girl on the phone said she would get us some as they weren't busy. Couldn't find our pod and was driving around. Maintenance boy was dealing with check in. Asked if I could upgrade and was told no as all booked out. Found loads empty so knew this wasn't true. There was no bedding in the pod. The place hadn't been cleaned. There was a kettle and toaster but no cups or cutlery. Not even so much as a bin bag. Had to leave the accommodation due to all this.Kids enjoyed the water activities and dinner in the restaurant but would not stay in the accommodation

   almost 4 months ago
3. Bryan McGarvey ★★★★★

   Definitely one of Northern Irelands best fun filled attractions, if not the best! Really enjoyable for everyone of all ages, a must visit for locals & tourists!

   almost 3 years ago

1. Rebecca ★★★★☆

   Super place!!! Been to the water park and the drive in cinema and both times staff have been so happy to help and very polite. The bouncy castles are soooo fun and everything feels very safe and well run by the staff. The drive in cinema was sooooo cool, the first time we had been to that sort of thing and the food truck was so cute! And cool! We came in late and was the last to park up so I thought we wouldn’t have a great spot but the parking people guarantee everyone is spaced out and you’ll have a super view regardless. Pizza was also class according to my boyfriend but I couldn’t eat it because it wasn’t vegan. Would like more dietary options please, hence the loss of a star. Loses a star also because it doesn’t have shower facilities so when we came out of the water park I was disappointed to be leaving feeling…not super fresh.

   almost 3 years ago
2. Shauna McClements ★★★★★

   Took my niece and nephew to the pumpkin patch today, the girl who greeted us at the front desk was so lovely….and we were actually an hour early. Every single activity was amazing. The kids had a ball and so did I. The whole day was just brilliant! I can’t wait to come back!

   almost 3 years ago
3. Gerald Colan-O'Leary ★★★★★

   Great fun. Exhausting on the arms and you definitely need to be young or fit. Sadly one child was unsupervised and gave me concussion when she came down a slide immediately after me and crashed into my neck. Her family were less than polite and took no responsibility. The centre makes it very clear U16s are to be supervised so certainly not their fault. So, to people with young children. Please supervise them or at least make them aware of the rules. The staff were excellent, friendly and helpful. The manager was excellent and you could tell had motivated his team well. We will definitely be back.

   almost 3 years ago

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