H B S Pharmacy Within Silsden Group Practice

Reviews

1. Lynne Hepworth ★☆☆☆☆

   Sunday chemist supposed to be open until 9pm. Closed at 7.30pm having been sent there by hospital out of hours doctor.

   almost 7 months ago
2. Victoria Willey ★☆☆☆☆

   Turned up at 8.28 on Sunday morning for an emergency prescription because the Google listing says it opens at 8am on Sundays. Well, it's actually closed until further notice. How about updating your hours on Google so sick people don't make unnecessary journeys? Ridiculous.

   almost 8 months ago
3. Caroline MacIntyre ★★★☆☆

   Only gave 3 stars as they did not inform me before cancelling part of my order and refunding it. I had ordered 2 bottles to last longer and save on postage fees for reordering.

   1 year ago

1. Kerry S ★☆☆☆☆

   Genuinely never been greeted with a ‘hello’ or a smile, or eye contact here! Never met a team with such contempt for customers. Genuinely hate going here as have never been made to feel so uncomfortable doing something so simple. You just get spoken at and down too, each one of them!

   almost 2 years ago
2. Caron Andrade ★☆☆☆☆

   In a nutshell …. It is a very unfriendly unwelcoming environment. The staff (who serve on the counter) are not blatantly rude but they need to learn some interpersonal skills. A smile would be nice. I know they’re busy but I had 2 unpleasant visits. A long wait to be served after several staff made eye contact with me and nothing else, no acknowledgment I was waiting and no apology for any delay. On a second visit I confirmed my details loudly over 2 counters, other customers could hear my name, address, details of some of my usual medications and what I had ordered. I felt very uncomfortable about this. I am not in a hurry to visit again.

   almost 2 years ago
3. Andy Whitley ★★★★★

   Fantastic pharmacy happy to go above and beyond to help when needed will happily use again in future even though we are in skipton.

   almost 3 years ago

1. BLUSUB 23 ★★★★★

   As someone who has had to go to a pharmacy on a weekly basis for many years I have alot of experience with different pharmacists and staff. The head pharmacist here is the best I have ever met. He makes time for anyone who needs it, when difficulties arise (prescriptions not arriving, running out of medications) he does everything he can to rectify and always has an excellent demeanor with customers. It can be a stressful job and you can get difficult customers but if you treat him and his staff with respect you will have a positive experience at this pharmacy. My personal experience has been to do with treating a mental health issue and having such kind, patient and understanding care from a pharmacist makes a huge difference to me. In the past (at other pharmacys) I have ended up feeling like a nuisance and an annoyance because I have to go in so regularly and some places made me feel so bad for going in that I stopped going and didn't get the treatment I needed. I hope that helps explain why I think its important to have good customer service at pharmacy's and I truly have had outstanding service here. I feel thankful to the head pharmacist, he is always a pleasure to see.

   almost 3 years ago
2. Steve Borrett ★★☆☆☆

   Tends not to open on time, twice I arrived at 0730 for opening (before my work day) and twice it was not open. Suggest they revise their advertised hours or address the opening. Otherwise it's good, the staff are actually very nice.

   almost 3 years ago
3. Rose ★★★★★

   Thank you so much for being so passionate and helpful. Our household having a covid, no family or friends around. Rang pharmacy today. They kindly accept to deliver my prescribed medication and some extras as we all poorly and must isolate at home. Very friendly and polite staff, professional and helpful. Thank you so much

   almost 4 years ago

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