Tesco Extra West Thurrock, Lakeside

Reviews

1. alison lochrie (Alil) ★★★★☆

   I use tesco home delivery both in chafford hundred and ongar ( for my mum). Ongar always send a text with a 15min delivery slot. Lakeside do not seem to do this and tracking appears unavailable. Very poor to have different service levels from the same company at the same price. Excellent driver! 5* Instagram team customer service Excellent! 5*

   almost 9 months ago
2. Ana Dam ★☆☆☆☆

   Tesco you need to sort your staff out on night shift at lakeside store, the lady who worked last night in night shift is so rude, what kind of service is this? Even I’m not expecting any service from them anyway, I made a £600 shop last night, as we were scanning the products on 2 SELF CHECKOUT whilst your staff are just staring at us from behind, the lady rudely asked my husband “you want bag” he said yes” she went to get a load of bags and said scan it, he said yes put it in the trolley, she got upset and said no you need to scan it? He said I know, put it in the trolley, she started to get angry and started arguing like we were going to run away with your bags! So of course my husband spoke back. I’m not being funny, is she blind? Can’t she see we are both scanning the stuff already, could she not wait a moment more to let us finish scanning the stuff and then scan the bags? Why argue like she was going to receive a medal from Tesco! Tesco you might read this and ignore it like the many issues other people try to raise, you are a massive company hence why many things you will just ignore, you forgot to teach your staff a little manners and patience, it wouldn’t have cost her anything, in fact it would of took her a long way. Even the lady next to her recognised us, she didn’t say one word, she knows we come all the time, she actually is nice to us and does try to help where she can, this time, because of the other lady, she just stood there and wasn’t sure if she should be nice to us or not, and it looked as if she was trying to show the other lady that yes Im on your side, Listen I’m not racist, in fact I’m foreign myself, but all 3 of your staff yesterday joined like a pact and looked like they were ready to swallow us. They were speaking in there language between themselves obviously saying something. Could she not wait till the end to see if he scan the bags or not and if he didn’t, then yes, she would have every right to say something but that was not the case. That is not all of it, Please check your camera and watch everything from start to finish. Your every little extra helps ain’t helping anymore!

   almost 11 months ago
3. Romuz Uddin ★★★★★

   I visited Tesco Extra at Lakeside today and was genuinely impressed by the customer service team very supportive, friendly, and helpful throughout my visit. The store itself is huge, well-organized, and offers plenty of free parking, which makes shopping stress-free. Even though I’m not local, I always make it a point to stop by this Tesco Extra whenever I’m in Lakeside because it’s so convenient for groceries and everyday essentials. It really feels like a great asset to the local community. One thing I noticed this time was that the selection of children’s school uniforms was quite limited. I hope to see more variety and options in the future. Overall, a fantastic place to shop with peace of mind!

   almost 11 months ago

1. Iulia Dura ★☆☆☆☆

   “I was very disappointed to find an expired product on the shelf at Tesco. The item had clearly passed its best before/use by date, yet it was still available for sale. This raises concerns about quality control and product checks in the store. Customers expect fresh and safe products, and selling expired items is unacceptable. After noticing the expired product on the shelf, I approached the store staff and asked to speak with a manager. Unfortunately, the managers were not helpful and did not take my concern seriously. Instead of addressing the issue or apologizing, they seemed indifferent. This kind of attitude is very disappointing and makes the shopping experience even worse. Tesco should ensure that managers are trained to handle customer complaints with professionalism and respect today it is 05.09. And pasta was expired from 29.08

   almost 11 months ago
2. R S S ★★★★★

   Very big Tesco. Massive car park. Always space available. Hopefully they will introduce more halal selections. Store is well organised, well stocked.

   almost 3 years ago
3. George Stefan ★☆☆☆☆

   The price on the shelf is different than the tile. Also the staff is not friendly at all, actually they was screaming at me and they tried to intimidate me

   almost 3 years ago

1. Lee Trower ★☆☆☆☆

   Awful customer service, grocery delivery failed 6 times in the last 3 months. No refund of delivery charges, refund for food you haven’t had takes 5 working days. Tesco simply don’t care about their customers.

   almost 3 years ago
2. Keith Wilde ★★☆☆☆

   NORMALLY ALL OK, NOT TODAY. At the start of the checkout scanning, I explained I needed 3 x carrier bags to buy. However, at the end I use 4 bags. When I got home, I noted I had been charged for 3 x crunch chips, I bought 1 this was the first item scanned. At the bottom of the receipt were the 4 carrier bags. Over charged by £2.00 Watts App message not being answered, If walked out without payment I'm sure I would be expected to return with cash, yet their in the wrong and I'm still expected to go back. SORRY, SAINSBURY, FROM NOW ON, WHERE DO I RETURN CLUB CARD TO? POOR CUSTOMER SERVICE

   almost 3 years ago
3. Pat More ★★★★★

   Love this Tesco store, one of the biggest Tesco stores I've visited. Have been a number of times and it's never been too busy so its a pleasure to wander up and down the ailes. Good selection of just about everything you could want from a super market including good sized clothing dept.

   more 8 years ago

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